Accounts

I can't cancel my premium account

I've been trying to cancel my premium account for 2 weeks and it is impossible !!! I follow all the steps and after selecting the reason I want to cancel, the blank page loads and never get back. It's so dissapointong, If I had to cancel my doubts be...

Im not able to change the password

I tried to change the password several times but every time the website.said das formular ist abgelaufen what can i do

0 Friends on Facebook

Hi,I have been facing this issue since the start. i'm connected to facebook but i cannot see my friends on spotify and neither can they look for me.I havent been able to follow a single friend from facebook. When ever i try it says "Sorry, something ...

bought premium twice

hi! im just wondering if im paying twice. because i tried the 30 days free trial and then i checked it on my phone but it says im not premium yet. and then after that i bought the 1 year subscription. and i checked my acc on my phone and realized it ...

i want to delete one of my two accounts

I accidentally created two Spotify accounts, it seems. I am a Premium user, and both of these accounts show Premium, which seems odd. Is there a way to merge these accounts? Thanks for any help

How to delete your account for good.

Insult to Injury: Premium remains 'free' version -- but more ads than ever

Finally decided to take the plunge and go premium this afternoon. And so the nightmare begins. After setting up payment via PayPal I:Logged out of Spotify and then back in. But still in free mode. Logged out universally of all Spotify apps between de...

Charged Twice, No Premium

Case # 04097505Tried to sign up for the Student Discount Spotify Subscription, and it kept saying my college was invalid, so i decided to check my bank account to see if i had been charged and i now have two charges for $4.99 to my account, however w...

Trialled Premium and Now am Paying for It...but still getting FREE

Hi Spotifyers! As the subject heading reads...I trialled the premium service, then after the 7 day trial, spotify began debiting from my account, however I am still on FREE. I have tried to reinstall spotify on my Mac, but when it asks me to go into ...

Troubles to update my payment data

As much as I try to update my payment terms several times still can't manage to do it, even trying three different browsers, still can not get past the update phase of my personal data. Does anyone know how to help me?

Discover weekly gone

A couple of days ago, I noticed my discover weekly has disappeared. My subscription is going to renew at the end of the month. Everything is updated. I dont know what is going on.Thanks,-Emmy

HELP !!

so i understand you can listen you your music offline when you have premium , which I do , however I cannot listen to my music when i turn my cellular data for Spotify off ... why ??? it says I can only listen to downloaded songs o something like tha...

Student discount

Hello,I had to manually verify my student discount, and I was then charged twice, but when I log into the app, I'm still on the free service.1st of all, will I get a refund for being charged TWICE?2nd, how can this be fixed.Thanks.

Spotify says i have tried to login with my facebook account details

Hello, my email adress cant receive new password because when I try to reset my password it says it seams that I trying to use my Facebook details. So right now, I can't login and can't receive new password.

Signed up for Premium

I tried signing up for premium and did sign up and I am not getting premium it's still saying I am using the free version. The account I am trying to use is linked with my Facebook please help.

Premium Upgrade Javascript Problem

Hello everyone, today I tried to upgrade my free account to a premium one. But as soon as I try to chose a payment method, I get the message that I have to activate javascript to make the order. Now here is the problem. On three different computers I...

Cannot change my email for my account

How can I change my email for my spotify account? Tried... says enter country but the field is disabled and has the correct country in it. This is because disabled fields do not get submitted on form post.

i can not add a payment option all i see is that i have spotify free no option to add a credit card

and when i try to try spotify premuim it just loads for ever and i cant add a credit card there either please help me

need passwrod

I have tried to get my password to my login on your webside. But everytime i press the butten "Send to password to email" I dont get the email, so i cant login in to other devices

Is real the 320 kbps offered in premium subscription?

Hi, I just suscribe as premium user, and I´m testing some especifications offered in premium suscription like the max qualitiy option wich suppossed offer 320 kbps bitrate.I have tried test this premium feature recording in streaming from desktop (Ma...