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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83267 Views

29 replies

0 likes

  • 83267 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104221 Views

10 replies

3 likes

Account
Login
  • 104221 Views
  • 10 replies
  • 3 likes

Spotify off line fraud

Come on! Today i pay for the premium version and go offline and didn't work, i just find out that doesn't work if you don't downloaded the songs you want to hear. Aren you kidding me?! Why you don't give that kind of information!!!?? That's important...

Newbie

Come on! Today i pay for the premium version and go offline and didn't work, i just find out that doesn't work if you don't downloaded the songs you want to hear. Aren you kidding me?! Why you don't ...

user-removed

Not applicable

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Spotify doesn't charge my debit card

Hey!I recently moved from Finland to Germany, and my 3 month free Premium just ended. I tried paying with my Finnish master card, as my German one doesn't have any money on it yet. But it tells me that I have to change my country again to Finland. An...

Newbie

Hey! I recently moved from Finland to Germany, and my 3 month free Premium just ended. I tried paying with my Finnish master card, as my German one doesn't have any money on it yet. But it tells m...

Oreste

Composer

1143 Views

1 replies

0 likes

Account
Subscription
  • 1143 Views
  • 1 replies
  • 0 likes

Need to talk to customer care

Need to talk to someone please

Newbie

Need to talk to someone please

user-removed

Not applicable

296 Views

1 replies

0 likes

Account
  • 296 Views
  • 1 replies
  • 0 likes

Spotify Family UK. Free and $9.99 afterwards. Is that right?

Today at https://www.spotify.com/uk/ There's a promo which says----------------------------------Let's take this relationship to the next level.Free Premium for your family.Only $9.99/month afterwards. Cancel anytime. START PREMIUMTerms and condition...

Visitor

Today at https://www.spotify.com/uk/   There's a promo which says ---------------------------------- Let's take this relationship to the next level. Free Premium for your family. Only...

Oreste

Composer

370 Views

1 replies

0 likes

Premium
  • 370 Views
  • 1 replies
  • 0 likes

Payment for Premium with Amex of Paypal from Chile. When???

Hello, I have a 0% fee Amex card that I cannot use because Spotify Chile only accepts MC/Visa. I see that from other countries it accepts Paypal and Amex. Why, if you guys charge in USD, not local currency, I cannot use even Paypal to pay. Thanks,

Newbie

Hello,   I have a 0% fee Amex card that I cannot use because Spotify Chile only accepts MC/Visa. I see that from other countries it accepts Paypal and Amex.   Why, if you guys charge in...

hmollercl

Regular

797 Views

2 replies

6 likes

Account
Premium
Subscription
  • 797 Views
  • 2 replies
  • 6 likes

Spotify with Maxis

Hi, i'm currently enjoying Free Spotify Premium from Malaysia's Mobile Courier which is Maxis few months back. Recently Maxis has withdrawn free subscription from my plan , therefore i'm trying to use my account name which is "havitoc" to tie with my...

Newbie

Hi,   i'm currently enjoying Free Spotify Premium from Malaysia's Mobile Courier which is Maxis few months back.   Recently Maxis has withdrawn free subscription from my plan 😞 , there...

Oreste

Composer

397 Views

1 replies

0 likes

Subscription
  • 397 Views
  • 1 replies
  • 0 likes

Prevent Offline Syncing To 4th Device

This happens at least once a month - one of my 3 offline devices gets wiped clean because of an imaginary 4th device attempting to sync music offline. Since I have a ton of my own mp3 mixes - resycning my devices takes about 1.5 - 2 days each time wh...

Casual Listener

This happens at least once a month - one of my 3 offline devices gets wiped clean because of an imaginary 4th device attempting to sync music offline. Since I have a ton of my own mp3 mixes - resycni...

Vik23

Casual Listener

276 Views

1 replies

1 likes

Premium
  • 276 Views
  • 1 replies
  • 1 likes

account hacked...

I noticed my Spotify account getting logged outI cannot login. the only way i can verify that i am the user of the account is by VISA number.because i cannot login with the email adres, and i cannot get into my email adres ( think its hacked to ) ple...

Newbie

I noticed my Spotify account getting logged out I cannot login. the only way i can verify that i am the user of the account is by VISA number. because i cannot login with the email adres, and i can...

Oreste

Composer

192 Views

1 replies

0 likes

Account
Login
Premium
  • 192 Views
  • 1 replies
  • 0 likes

premium account

I need help! I buy 12 months Premium Account but I don't know if one starts counting the time from which purchases or Since you enter the code . When start?

Casual Listener

I need help! I buy 12 months Premium Account but I don't know if one starts counting the time from which purchases or Since you enter the code . When start?

Gonzmedi

Casual Listener

246 Views

1 replies

0 likes

Premium
  • 246 Views
  • 1 replies
  • 0 likes

Premium gekauft

Hallo zusammen,ich habe mir heute (30.12.2015) eine Guthabenkarte (10Eur) gekauft und habe die eingelöst. Habe zuvor aber auf die SpotifyWerbung mit dem "0.99€ für 3Monate danach 9.99€" geklickt.Nur komischerweise habe ich nun premium nur für 1MONAT ...

Casual Listener

Hallo zusammen, ich habe mir heute (30.12.2015) eine Guthabenkarte (10Eur) gekauft und habe die eingelöst. Habe zuvor aber auf die SpotifyWerbung mit dem "0.99€ für 3Monate danach 9.99€" geklickt. ...

ToXiiDo

Casual Listener

285 Views

2 replies

0 likes

Account
Premium
  • 285 Views
  • 2 replies
  • 0 likes

Using as student after being premium customer who uses paypal

I have PayPal to pay for my premium account. Just found out about the student discount. How do I switch over and still use my PayPal?

Casual Listener

I have PayPal to pay for my premium account. Just found out about the student discount. How do I switch over and still use my PayPal?

Itsneydebitch

Casual Listener

249 Views

2 replies

0 likes

Subscription
  • 249 Views
  • 2 replies
  • 0 likes

Charged me even though I unsubscribed

I unsubscribed but Spotify still charged me how do I get my money back 

Newbie

I unsubscribed but Spotify still charged me how do I get my money back  

OviiiOne

Community Legend

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

Student Upgrade

I entered my credit card information for the student discount and then the page froze when asked for which university I attend. I closed the page and saw that I was charged..but not getting any of the benefits.. What do I do???

Newbie

I entered my credit card information for the student discount and then the page froze when asked for which university I attend.  I closed the page and saw that I was charged..but not getting an...

markd239

Newbie

289 Views

1 replies

1 likes

  • 289 Views
  • 1 replies
  • 1 likes

Solved!! Spotify 3month for RM 2 offer

I have been charged normal amount instead of promotion amount and its just for 1 month instead of 3 month! Help!

Casual Listener

I have been charged normal amount instead of promotion amount and its just for 1 month instead of 3 month! Help!

Ruz4696

Casual Listener

632 Views

3 replies

1 likes

Premium
Subscription
  • 632 Views
  • 3 replies
  • 1 likes

Change country as signedup on holiday

We areon vacation at the moment and signed up for Spotify. Have linked with my facebook profile as well but it will not let me change the country to my country. Want to sign up for the offer but not under the UK instead of Australia where I live. Tha...

Newbie

We areon vacation at the moment and signed up for Spotify.  Have linked with my facebook profile as well but it will not let me change the country to my country.  Want to sign up for the of...

OviiiOne

Community Legend

170 Views

1 replies

0 likes

Account
Premium
Subscription
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! 3 month offer: doenst work with gift card

I wanted to use the 3 months premium offer for $9.99.I payed with a $10 gift card, but i only got 1 month free. This doesn't seem fair.Can someone tell me how i get de other 2 months free also?

Newbie

I wanted to use the 3 months premium offer for $9.99. I payed with a $10 gift card, but i only got 1 month free.  This doesn't seem fair. Can someone tell me how i get de other 2 months free a...

Nico

Community Legend

511 Views

1 replies

0 likes

Free
Premium
Subscription
  • 511 Views
  • 1 replies
  • 0 likes

Solved!! Offline music

Hi!!I subscribed for Spotify Premium. I read that one of the main feature is the possibility to listen to music even when you are offline (with your pc) or when you don't have data (on your phone or ipad). Unfortunatelly when my computer is disconnec...

Newbie

Hi!! I subscribed for Spotify Premium. I read that one of the main feature is the possibility to listen to music even when you are offline (with your pc) or when you don't have data (on your ph...

user-removed

Not applicable

609 Views

3 replies

0 likes

Premium
  • 609 Views
  • 3 replies
  • 0 likes

new subscription help!

hiimhave just subscribed to Spotify, wishing to take up the current offer of 99p for 3 months for Premium... I have just completed all details and it says I have a free 7 day trial....it hasn't asked me for any money details and it is not allowing me...

Newbie

hi imhave just subscribed to Spotify, wishing to take up the current offer of 99p for 3 months for Premium... I have just completed all details and it says I have a free 7 day trial....it hasn't ask...

148 Views

0 replies

0 likes

Premium
  • 148 Views
  • 0 replies
  • 0 likes

Premium

I saw advertisement about getting premium for 3 months for 0,99 € and didn't notice the part is is one time only offer as i have already used that offer last year. Now it charged me the 0,99€ and i did not get the premium. Could i have my money fefun...

Casual Listener

I saw advertisement about getting premium for 3 months for 0,99 € and didn't notice the part is is one time only offer as i have already used that offer last year. Now it charged me the 0,99€ and i d...

quillotine

Casual Listener

181 Views

1 replies

0 likes

Account
Premium
Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Recover your lost playlists!

I had a Spotify account linked to an old facebook account. Without saving my playlists I deleted my Facebook account therefore forcing me to sign up again. Can I get those playlists back? Thanks

Visitor

I had a Spotify account linked to an old facebook account.  Without saving my playlists I deleted my Facebook account therefore forcing me to sign up again.  Can I get those playlists back?...

mgmanious714

Newbie

4714 Views

13 replies

0 likes

Account
  • 4714 Views
  • 13 replies
  • 0 likes