Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8482 Views
  • 1 replies
  • 9 likes
  • Security
  • 8482 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475748 Views
  • 978 replies
  • 111 likes
  • Account
  • 475748 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208072 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208072 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119243 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119243 Views
  • 72 replies
  • 12 likes

Premium expiration date changed ??

So I have bought a Premium account last Dec. 15, 2015 with the promo 3 months for the price of one. So I'm expecting my premium to expire somewhere in march. Then I saw the free Spotify family promo so i upgraded my account to family and added 2 memb...

  • Newbie
  • So I have bought a Premium account last Dec. 15, 2015 with the promo 3 months for the price of one. So I'm expecting my premium to expire somewhere in march. Then I saw the free Spotify family promo ...
  • Steph_B
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 264 Views
  • 1 replies
  • 0 likes

3 month for 99cents

I tried getting the 3 months for 99 cents for my younger sister using my debit card, but it said that I've already used the offer, so I tried a couple more times & now I'm being charged for the 6 times I tried it. would I be able to get a refund for ...

  • Newbie
  • I tried getting the 3 months for 99 cents for my younger sister using my debit card, but it said that I've already used the offer, so I tried a couple more times & now I'm being charged for the 6...
  • Steph_B
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Cant upgrade to premium

I fill the info for my card in (debit master card) and when i press sign up for 30 day free trial, it just clears all my info as if nothing happened.

  • Casual Listener
  • I fill the info for my card in (debit master card) and when i press sign up for 30 day free trial, it just clears all my info as if nothing happened.
  • rileyingham
  • Newbie
  • 300 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 300 Views
  • 3 replies
  • 1 likes

Premium Paused and shouldn't be - Spotify must be having billing issues

Yesterday my premium subscription got "paused" as it's saying my billing payment method won't go through. It processed last month with no problem. and when i contacted my credit card they said they never received a payment request from spotify. My cr...

  • Casual Listener
  • Yesterday my premium subscription got "paused" as it's saying my billing payment method won't go through.  It processed last month with no problem.  and when i contacted my credit card they...
  • diva4u932
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 320 Views
  • 2 replies
  • 0 likes

My account is hacked!

Im logged in through my facebook account which is linked to my normal spotify account. altough some1 has hacked my normal account and changed the email and password. Im from sweden and someone changed the email to a hotmail.co.uk mail... I cant do an...

  • Casual Listener
  • Im logged in through my facebook account which is linked to my normal spotify account. altough some1 has hacked my normal account and changed the email and password. Im from sweden and someone change...
  • lonewilf
  • Casual Listener
  • 253 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 253 Views
  • 4 replies
  • 0 likes

Cannot login - need to change country - I am in Ireland - account will not change from USA

As title says. Unable to login It suggests to change the country in my account. Under "edit profile" i am unable to change from USA thats populated. I didn't fill USA in when starting my profile.Laptop has been in Ireland since starting the account.W...

  • Casual Listener
  • As title says.   Unable to login   It suggests to change the country in my account. Under "edit profile" i am unable to change from USA thats populated.   I didn't fill USA in wh...
  • tom1362
  • Casual Listener
  • 261 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 261 Views
  • 4 replies
  • 0 likes

two accounts and I wanna be charged for one

Yes. I just started the spotify premium on my old email address. Someone hacked into it. Before I realized what I did I forgot to sign up with my new email address with the spotify premium and I am going to pay for the service on my new email. What c...

  • Newbie
  • Yes. I just started the spotify premium on my old email address. Someone hacked into it. Before I realized what I did I forgot to sign up with my new email address with the spotify premium and I am g...
  • DrRazo
  • Regular
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Student Spotify premium

I've had Spotify premium for about a year now and I just realized I could get Spotify premium for $4.99 for 12 months because I am a student, how would I change my plan to allow me to switch my payment to that? At least for the 12 months because it w...

  • Casual Listener
  • I've had Spotify premium for about a year now and I just realized I could get Spotify premium for $4.99 for 12 months because I am a student, how would I change my plan to allow me to switch my payme...
  • Bittencourt
  • Spotify Star
  • 842 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 842 Views
  • 5 replies
  • 0 likes

Delete account

Hi, I'd like to have my account deleted. I've seen here many messages from CM asking other people wanting to have their accounts deleted to get in touch using the contact form, which I did, and I got a message asking me to go to the forum.What should...

  • Visitor
  • Hi,   I'd like to have my account deleted. I've seen here many messages from CM asking  other people wanting to have their accounts deleted to get in touch using the contact form, which I...
  • Bittencourt
  • Spotify Star
  • 474 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 474 Views
  • 5 replies
  • 0 likes

Can't connect Facebook to my spotfiy account - help!

I've had a spotify account for a while and have just tried to connect it to my facebook account. Have clicked on 'connect to facebook' and nothing really happens. A box pops up looking like one you'd expect to put in your facebook log in details, but...

  • Visitor
  • I've had a spotify account for a while and have just tried to connect it to my facebook account. Have clicked on 'connect to facebook' and nothing really happens. A box pops up looking like one you'd...
  • javvnlock
  • Newbie
  • 431 Views
  • 5 replies
  • 3 likes
  • Other
  • 431 Views
  • 5 replies
  • 3 likes

Facebook Account Deactivated by FB and I pay for Premium

Hello, I signed up for a premium account using a Facebook account that FB deactivated and I no longer have access to. However, I am still being charged for the premium service and yet cannot log in to Spotify because of the deactivated FB account. Pl...

  • Newbie
  • Hello, I signed up for a premium account using a Facebook account that FB deactivated and I no longer have access to. However, I am still being charged for the premium service and yet cannot log in t...
  • user-removed
  • Not applicable
  • 268 Views
  • 2 replies
  • 1 likes
  • 268 Views
  • 2 replies
  • 1 likes

Postponing/pausing subscription

Hey I am a Premium user, and I mainly use Spotify on my Android device when I'm at school (no connection), and because of the current bug that makes playlists unsync (which happens 95% of the time now), I wonder if there is a way to pause or postpone...

  • Newbie
  • Hey I am a Premium user, and I mainly use Spotify on my Android device when I'm at school (no connection), and because of the current bug that makes playlists unsync (which  happens 95% of the...
  • doktorbliss
  • Newbie
  • 658 Views
  • 3 replies
  • 0 likes
  • 658 Views
  • 3 replies
  • 0 likes

cancel account that i cant access due to FB. spotify not helpful so very poor

So my spotify was linked to my facebook which as i stated above can no longer access which is also to do with their poor customer services (very similar to this), the problem has been ongoing and i tried to find a solution without having to use the '...

  • Newbie
  • So my spotify was linked to my facebook which as i stated above can no longer access which is also to do with their poor customer services (very similar to this), the problem has been ongoing and i t...
  • Tejero86
  • Newbie
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

HELP Someone has taken over my account. And I can't post in the official force log out thread

Someone has changed my password AND email address. So I can't reset my account. Also the last payment was taken less than a month ago and my premum has expired. This is how I found about the the compromise. How can I sort this out?

  • Newbie
  • Someone has changed my password AND email address. So I can't reset my account.   Also the last payment was taken less than a month ago and my premum has expired. This is how I found about the...
  • KatesHere
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 216 Views
  • 1 replies
  • 0 likes

Deleting of old accounts.

Hi Spotify How do i delete old accounts if i cant even remember my username but know my email address? I set up a new spotify premium but typed in a incorrect email address, then when i tried to edit it to be correct it says that email is already in ...

  • Newbie
  • Hi Spotify   How do i delete old accounts if i cant even remember my username but know my email address?  I set up a new spotify premium but typed in a incorrect email address, then when ...
  • KatesHere
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Family account, no invite button!

I currently have a Spotify family account. I am the administrator and my wife has an additional account with the 50% discount. I would like to add a 3rd account. When I go to the manage page of the family account it says the following:"Click "invite"...

  • Regular
  • I currently have a Spotify family account. I am the administrator and my wife has an additional account with the 50% discount. I would like to add a 3rd account.   When I go to the manage page...
  • hannah_adriana
  • Newbie
  • 4104 Views
  • 12 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 4104 Views
  • 12 replies
  • 0 likes

Playlists

I won’t sign Spotify’s new EULA. Because of this, I can’t access my playlists that I spent years creating. Is there a way around this?

  • Casual Listener
  • I won’t sign Spotify’s new EULA. Because of this, I can’t access my playlists that I spent years creating. Is there a way around this?
  • fcukspotify
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
  • 228 Views
  • 1 replies
  • 0 likes

E-card not delivered to recipient

I was wondering how long it usually takes for an e-card to get delivered to recipients e-mail? I got my confirmation about the purchase instantly, but the recipient hasn't gotten anything yet. Is there a problem or is it usually like this? Delivery d...

  • Newbie
  • I was wondering how long it usually takes for an e-card to get delivered to recipients e-mail? I got my confirmation about the purchase instantly, but the recipient hasn't gotten anything yet. Is the...
  • Bittencourt
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • Other
  • 536 Views
  • 1 replies
  • 0 likes

Buying through itunes

Am i able to buy premium through itunes but still get the college student discount?

  • Casual Listener
  • Am i able to buy premium through itunes but still get the college student discount?
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Contact me Immeditely!! <---Not a happy customer

I am unable to remove my card from your subscription proccess; the password box is not displayed and i'm extremely agitated and it is really messing with me that you guys won't let me leave and keep sending me on a merry go round chase to i tried con...

  • Casual Listener
  • I am unable to remove my card from your subscription proccess; the password box is not displayed and i'm extremely agitated and it is really messing with me that you guys won't let me leave and keep ...
  • Dukeofmanor
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 290 Views
  • 2 replies
  • 0 likes