Premium account not working

[JAANEB]

I need help with my premium account, because on december 31, 2015 I paid my sisters premium account of 3 months for $1.000 cop with my credit card, she got the mail saying it was paid fine and I got the message from the bank saying that the payment was done properly.

After I did that, I created my own spotify account on the same day, because I did not have one, and made the payment for the same promotion with the same credit card, for my new account; for which I got my bank's message saying that the payment was successful, however the premium account was not activated and I did not get any mail from spotify saying any ting about the payment. So I want to know what happened with that!? Because I did the payment but the premium is not working I just got the 7 days of free trial. What can I do about it? Will I get my 3 months of premium account????

[Amarro]

Hello and welcome to the Spotify Community!


You should get in contact with the customer support by using this contact form or via Twitter @SpotifyCares.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

Have a nice day and thank you very much for you patience! 🙂

[JAANEB]

Thank you, I will do that and let you know when I get a response.