Can't Login

[qirahs]

Plan - Premium (Family related plan)

Country - USA

Device - iPhone X, Laptop

Operating System - iOS 12.31.1 and Windows 10

My Question or Issue - Yesterday, I went on my Spotify app and noticed I am no longer logged in. I put in my password and kept being greeted with the message that my username/email and password combination is incorrect. The password was most definitely being entered correctly. I took another measure and decided to reset my password, yet I still cannot seem to get the reset password e-mail to come through. I am almost certain I have the correct e-mail address as well. 

I have attempted to contact support via their chat system but the chat never seems to load and I have put in my e-mail address and it has been well over 4 hours without any response. Additionally, I have sent an e-mail to support@spotify.com well over 5 hours ago. 

[OneByBoo]

Hey there @qirahs,

thanks for posting !

As you are almost certian your're using the right e-mail address i suggest you first use this help page to locate all account listed with your details.

In the mean while, please check this help page on how to solve logging issues.

Let me know how it goes 😃