Can’t access email

[Richardhwyatt]

Plan

Family Premium

Country

UK

Device

Samsung Galaxy S21 FE

Operating System

Android

My Question or Issue

•  

I am unable to login as I’ve forgotten my password and can’t access my old email address to reset it.

I can’t change my email in the app without knowing my password. Is there anything you can do to help? Thank you!

[AdamDamon]

Hi @Richardhwyatt,

Thanks for posting in the Spotify Community, and welcome!

If you no longer have access to the email address registered to your Spotify account, I'd recommend getting in touch with Customer Support here (as is recommended in this FAQ article). They can help you to update the email address for your Spotify account so that you can log in again.

Let me know if you have any other questions, and have a good day!

[#3]

I cant change my email because i cant go on it.

[#4]

I can’t log into my Spotify account and I can’t reset the password because I don’t have that email anymore