Can’t access email

[Richardhwyatt]

Plan

Family Premium

Country

UK

Device

Samsung Galaxy S21 FE

Operating System

Android

My Question or Issue

•  

I am unable to login as I’ve forgotten my password and can’t access my old email address to reset it.

I can’t change my email in the app without knowing my password. Is there anything you can do to help? Thank you!

[AdamDamon]

Hi @Richardhwyatt,

Thanks for posting in the Spotify Community, and welcome!

If you no longer have access to the email address registered to your Spotify account, I'd recommend getting in touch with Customer Support here (as is recommended in this FAQ article). They can help you to update the email address for your Spotify account so that you can log in again.

Let me know if you have any other questions, and have a good day!

[#3]

I cant change my email because i cant go on it.

[#4]

I can’t log into my Spotify account and I can’t reset the password because I don’t have that email anymore

[siric]

Has anyone else encountered this issue? I could really use some advice.

When I first created my Spotify account, I used my university email. Unfortunately, my university recently discontinued its lifetime email service, so my email is no longer active.

Now I need to update my email on the account, but there's a problem: I've also forgotten my password. Without access to the email or the password, I'm stuck and unable to make changes.

I’m hoping someone can guide me through a solution so I don’t have to start over and lose all my playlists. Any help would be greatly appreciated!

[Pioneerdjme]

So what you need to do is log out from the Spotify website and the app to then go to the online version of Spotify then type in you username and then click wear it says reset password then fellow the on screen instructions as given on the website. I hope this will help you out.

[t0nyaylward]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Due to an IOS upgrade Spotify needs me to login - it asks for original email address used to register but I no longer have access to that email address - I have a user name and login