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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 264084 Views
  • 790 replies
  • 81 likes
  • Account
  • 264084 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129248 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129248 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72134 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72134 Views
  • 63 replies
  • 8 likes

Superuser Contribution Share playlist and songs with family members

PlanPremium familyCountryNorwayDeviceIphones and pcOperating SystemIos 16.1, win 11 My Question or IssueI have seen the other post about family sharing, and the solution with sharing a link and send it to the family member. I don't think that is a go...

  • Regular
  • Plan Premium family Country Norway Device Iphones and pc Operating System Ios 16.1, win 11   My Question or Issue I have seen the other post about family sharing, and the solution with...
  • kennethpost
  • Regular
  • 93 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 93 Views
  • 2 replies
  • 0 likes

Delete history after being hacked?

My account was hacked recently and they exclusively listened to one album by a German artist. They had access to my account for less than a day before I realized that I had been hacked and changed my password. Now this album is pinned to my home page...

  • Newbie
  • My account was hacked recently and they exclusively listened to one album by a German artist. They had access to my account for less than a day before I realized that I had been hacked and changed my...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 1 likes
  • Account
  • 190 Views
  • 1 replies
  • 1 likes

Dúo Premium (independence for me and my husband)

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanDúo PremiumCountryPeruDeviceMoto g9plusOperating SystemAndroid 11 My Question or IssueHi...I have recently opened a premium duo ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Dúo Premium Country Peru Device Moto g9plus Operating System Andro...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 71 Views
  • 1 replies
  • 0 likes

Can't find artist profile event though song is live

Hi, My song went live on Spotify yesterday but I cant find the artist in the drop down menu on the artist profile set up wizard. Does it take a while to load or might something else have gone awry?I did nearly publish the song with another distributo...

  • Visitor
  • Hi, My song went live on Spotify yesterday but I cant find the artist in the drop down menu on the artist profile set up wizard. Does it take a while to load or might something else have gone a...
  • Maxim
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

I pay 11.99 for prem indiv but I see it’s 9.99. Why am I paying more?

I get charged 11.99 for prem individual but when looking at changing to duo I see I should only be paying 9.99 for individual. Why am I being charged too much?

  • Visitor
  • I get charged 11.99 for prem individual but when looking at changing to duo I see I should only be paying 9.99 for individual. Why am I being charged too much?
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Unknown device taking over my account

I have an issue with a MotoG(4) device taking over my account as a listening device. Of course, when the device takes over, it plays the content from that device (which is not any of my playlists). I assume some kind of hack. Anyone expericen this?

  • Newbie
  • I have an issue with a MotoG(4) device taking over my account as a listening device. Of course, when the device takes over, it plays the content from that device (which is not any of my playlists). I...
  • Not applicable
  • 710 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 710 Views
  • 2 replies
  • 0 likes

Google TV Chromecast Accounts issue.

There is an issue with Spotify user accounts on Google TV Chromecast.I have 2 google user accounts on this device. I login into my account, login to my Spotify account … and all looks fine. Until my wife switches the Google user to herself. Then she ...

  • Casual Listener
  • There is an issue with Spotify user accounts on Google TV Chromecast. I have 2 google user accounts on this device. I login into my account, login to my Spotify account … and all looks fine. Until m...
  • 93 Views
  • 0 replies
  • 0 likes
  • accounts
    Google tv
    users
  • 93 Views
  • 0 replies
  • 0 likes

I have Paid twice on my premium subscription

I paid twice for my yearly subscription by mistake. How do I get a refund

  • Visitor
  • I paid twice for my yearly subscription by mistake. How do I get a refund
  • Not applicable
  • 84 Views
  • 2 replies
  • 1 likes
  • 84 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Suspended Account for Unauthorized Use

PlanPremiumCountryUSA My Question or IssueI recently got an email stating: "It has come to Spotify’s attention that your account has engaged in unauthorized use of the Spotify service in violation of the Terms, including possibly engaging in unauthor...

  • Regular
  • Plan Premium Country USA   My Question or Issue I recently got an email stating: " It has come to  Spotify ’s attention that your account has engaged in unauthorized use of the&nbsp...
  • user-removed
  • Not applicable
  • 13910 Views
  • 17 replies
  • 2 likes
  • Account
    Premium
  • 13910 Views
  • 17 replies
  • 2 likes

Superuser Contribution Can't log in and can't reset password

PlanPremium familyCountryCanada DeviceI can use my iPhone or Windows laptop whichever is easier Operating SystemiOS 15, Windows 11 My Question or IssueI forgot my password and tried to reset it, but turns out I accidentally typed my email address in ...

  • Visitor
  •   Plan Premium family Country Canada   Device I can use my iPhone or Windows laptop whichever is easier  Operating System iOS 15, Windows 11   My Question or Issue ...
  • Not applicable
  • 179 Views
  • 2 replies
  • 0 likes
  • Login
  • 179 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want to sync my two accounts, one is linked to mail and other to phone no

One account is linked to my mail id andother to my phone, i use these two on two different devices and want to sync these accounts

  • Visitor
  • One account is linked to my mail id andother to my phone, i use these two on two different devices and want to sync these accounts
  • Not applicable
  • 89 Views
  • 2 replies
  • 0 likes
  • 89 Views
  • 2 replies
  • 0 likes

Superuser Contribution Email address does not match Spotify account

I am posting this for a friend who is not able to log in anymore. From one day to another, he was logged out from Spotify. When he tried to log in again, he received a notification that the email address does not match any Spotify account. Also, when...

  • Newbie
  • I am posting this for a friend who is not able to log in anymore. From one day to another, he was logged out from Spotify. When he tried to log in again, he received a notification that the email add...
  • Kiril
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change bank account not possbile

Hi everyone,I tried to change my bank account information but failed. I followed the instructions within my account. When choosing "update", I can only switch payment methods, but I would like to keep the payment method. I only want to change to bank...

  • Newbie
  • Hi everyone, I tried to change my bank account information but failed. I followed the instructions within my account. When choosing "update", I can only switch payment methods, but I would like to k...
  • MihailY
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • Account
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will removing someone from Spotify family completely delete their account?

If someone is removed from a family Spotify plan, will their entire account be deactivated? How can they save their account/music/playlists and switch to their own Spotify premium instead?

  • Newbie
  • If someone is removed from a family Spotify plan, will their entire account be deactivated? How can they save their account/music/playlists and switch to their own Spotify premium instead? 
  • Yordan
  • Moderator
  • 15180 Views
  • 10 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 15180 Views
  • 10 replies
  • 1 likes

Solved!! Charged $9.99 after cancelling free trial?

Hi, I recently noticed on my credit card that I was charged $9.99 by Spotify. Literally right after I signed up for the free trial, I went to cancel. I still remember the endless pages to cancel. When I found out I was charged again, my account acted...

  • Casual Listener
  • Hi, I recently noticed on my credit card that I was charged $9.99 by Spotify. Literally right after I signed up for the free trial, I went to cancel. I still remember the endless pages to cancel. Whe...
  • NorekZabojca
  • Newbie
  • 3293 Views
  • 15 replies
  • 0 likes
  • 3293 Views
  • 15 replies
  • 0 likes

Superuser Contribution Cant recover my ID

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueToday, I suddenly got logged out of my ID. Ignoring it by taking it as a glitch I tried to re...

  • Visitor
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • MihailY
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • Login
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution facebok login failed

I display this error when I try to log in with Facebook: Oops, something went wrong. Try again later or consult thehelp area. PlanPremiumCountryItalyDeviceBoth smartphone and pc

  • Visitor
  • I display this error when I try to log in with Facebook:   Oops, something went wrong. Try again later or consult the<helpLink>help area</helpLink>.     Plan Premium ...
  • Dian
  • Moderator
  • 104 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 104 Views
  • 1 replies
  • 1 likes

Add family member, seperate locations.

I want to provide my son with a Spotify account. I live in Canada, he is a student in Vienna. Short of paying for a completely separate account for him (which I am prepared to do) is there a subscription option that would address this scenario?Obviou...

  • Visitor
  • I want to provide my son with a Spotify account. I live in Canada, he is a student in Vienna. Short of paying for a completely separate account for him (which I am prepared to do)  is there a su...
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 63 Views
  • 1 replies
  • 0 likes

problems with facebook login

PlanFree/PremiumCountryBoliviaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueToday when I oppened the app it kicked me out, so I tried to resign connecting with my ...

  • Visitor
  • Plan Free/Premium Country Bolivia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Today ...
  • 87 Views
  • 0 replies
  • 1 likes
  • Account
    Free
    Login
  • 87 Views
  • 0 replies
  • 1 likes