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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9840 Views
  • 3 replies
  • 9 likes
  • Security
  • 9840 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492245 Views
  • 981 replies
  • 111 likes
  • Account
  • 492245 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213498 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213498 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122458 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122458 Views
  • 72 replies
  • 12 likes

logged in via fb but when I try to add another log in method it doesn't work

PlanPremiumCountryAustraliaDeviceMac Air 2018Operating SystemiOS 14.5 My Question or IssueI want to change my name on spotify without changing my name on fb so I wanted to add a different login method and disable the fb method. But when I try to add ...

  • Visitor
  • Plan Premium Country Australia Device Mac Air 2018 Operating System iOS 14.5   My Question or Issue I want to change my name on spotify without changing my name on fb so I wanted to ad...
  • osornios
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Login
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset password doesn't work!

I was trying to login to my Spotify account, and it did not recognize my password, so I went to the reset password page, and it said the Gmail account wasn't being used for Spotify, and the sign-up page said my Gmail was being used! And I want my pla...

  • Casual Listener
  • I was trying to login to my Spotify account, and it did not recognize my password, so I went to the reset password page, and it said the Gmail account wasn't being used for Spotify, and the sign-up p...
  • Noelle12
  • Newbie
  • 339 Views
  • 5 replies
  • 0 likes
  • 339 Views
  • 5 replies
  • 0 likes

Superuser Contribution プレミアムのアカウントが2つあります毎月2回支払いしてます。 以前のアカウントがわかりません メールアドレスも違うのでどうすれば一つにできますか?!

メールも以前と違うのでどうしていいか

  • Visitor
  • メールも以前と違うので どうしていいか
  • AlejaR
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

I change my email with another account but it loging me to the old accoun

I have two accounts with different emails and i change the email from one account because i want one main account and when i go to log in to my main account i cant logged in with my main email for example i want to log in to my main Spotify account w...

  • Visitor
  • I have two accounts with different emails and i change the email from one account because i want one main account and when i go to log in to my main account i cant logged in with my main email for ex...
  • Piedra793
  • Newbie
  • 1371 Views
  • 2 replies
  • 1 likes
  • 1371 Views
  • 2 replies
  • 1 likes

Cambie mi número de celular y ahora no puedo iniciar sesión

Me registré con mi número de celular pero ya no tengo ese mismo número actualmente Cómo puedo recuperar mi cuenta?

  • Visitor
  • Me registré con mi número de celular pero ya no tengo ese mismo número actualmente Cómo puedo recuperar mi cuenta?
  • ribezaz
  • Spotify Star
  • 414 Views
  • 1 replies
  • 1 likes
  • 414 Views
  • 1 replies
  • 1 likes

Superuser Contribution Discrepancy between S4A Dashboard Stats and Public Monthly Listeners

Plan: PremiumCountry: USA My Question or IssueI’ve noticed a major discrepancy between the data on my Spotify for Artists dashboard and what's displayed on my public artist profile. My Spotify for Artists dashboard reports 896 monthly listeners, whil...

  • Newbie
  • Plan: Premium Country: USA   My Question or Issue I’ve noticed a major discrepancy between the data on my Spotify for Artists dashboard and what's displayed on my public artist profile....
  • BMack1
  • Casual Listener
  • 797 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 797 Views
  • 4 replies
  • 0 likes

I lost premium in 2 days after activation, why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
  • 159 Views
  • 1 replies
  • 0 likes

There are price differences between the app and the Google

In the app it say 7.99€ for three months and in Safari it say 11$ each month

  • Visitor
  • In the app it say 7.99€ for three months and in Safari it say 11$ each month
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Added my wife using duo account. She is unable to access it.

Spotify says she already has an account but she doesn't. It won't alloy her to lig in for duo account.

  • Visitor
  • Spotify says she already has an account but she doesn't. It won't alloy her to lig in for duo account.
  • osornios
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

merge 2 accounts

I have 2 spotify account, one has premium the other one doesn´t but it has lots of lists. Can I merge the 2 accounts and can support do this for me or with me thanks

  • Visitor
  • I have 2 spotify account, one has premium the other one doesn´t but it has lots of lists. Can I merge the 2 accounts and can support do this for me or with me thanks
  • osornios
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

How can I switch my son and I to me Manager and him User?

We have the Duo plan but only the managers can use the audiobook feature. He's not using it and I would gladly use it. LOL Can someone tell me if this can be changed without having to delete anything?

  • Newbie
  • We have the Duo plan but only the managers can use the audiobook feature. He's not using it and I would gladly use it. LOL Can someone tell me if this can be changed without having to delete anythin...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Email change

PlanPremiumCountryPortugal DeviceiPhone 12 Operating SystemIos My Question or IssueI forgot the email of my account and I’m not logged in anywhere. The name of the account is Jlages I can provide I the card details cuz it had premium

  • Visitor
  •   Plan Premium Country Portugal  Device iPhone 12  Operating System Ios  My Question or Issue I forgot the email of my account and I’m  not logged in anywhere. The...
  • ribezaz
  • Spotify Star
  • 165 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 165 Views
  • 1 replies
  • 1 likes

Invoice Language

PlanPremiumCountrySouth AfricaDevicePCOperating SystemWindows 11 My Question or IssueWhy am I being addressed in an unknown language in my invoice? If I didn't think to scroll down all the way I would not have seen an English version. Why assume that...

  • Casual Listener
  • Plan Premium Country South Africa Device PC Operating System Windows 11   My Question or Issue Why am I being addressed in an unknown language in my invoice? If I didn't think to scrol...
  • 89 Views
  • 0 replies
  • 0 likes
  • Premium
  • 89 Views
  • 0 replies
  • 0 likes

Tesla car account and liked songs

Hi, my tesla spotify accout is not avaiable any more. I get only an QR-code to ether create or log in with my personal Spotify credentials. I used previously car account.Is there any way to get access to my liked songs list that has been stored on Te...

  • Visitor
  • Hi, my tesla spotify accout is not avaiable any more. I get only an QR-code to ether create or log in with my personal Spotify credentials. I used previously car account. Is there any way to get acc...
  • Maxim
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 357 Views
  • 1 replies
  • 0 likes

i can't log in my account

i can't log in my account. my username is bestegirgin, for 1 month spotify didn't accept my username and password. i have tried too many times to change my password from email but there was no reseting password email. i checked all my email adresses....

  • Visitor
  • i can't log in my account. my username is bestegirgin, for 1 month spotify didn't accept my username and password. i have tried too many times to change my password from email but there was no reseti...
  • Luan
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Login
  • 161 Views
  • 1 replies
  • 0 likes

Cannot login on any device

My Question or IssueI made my spotify account using my gmail on the website. Now when i try to sign in via google on any of my devices, (Iphone 14 pro max, IPad mini 4, and a Macbook pro) on the app it says username and password combination is incorr...

  • Visitor
  •     My Question or Issue I made my spotify account using my gmail on the website. Now when i try to sign in via google on any of my devices, (Iphone 14 pro max, IPad mini 4, and a Macboo...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Login
  • 224 Views
  • 1 replies
  • 0 likes

Payment is in the wrong currency

When I look at upgrading to premium individual it is in a foreign currency, I’m in the uk ?

  • Visitor
  • When I look at upgrading to premium individual it is in a foreign currency, I’m in the uk ?
  • Extacold
  • Visitor
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes