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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398558 Views
  • 948 replies
  • 107 likes
  • Account
  • 398558 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171539 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171539 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99114 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99114 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Can't login "You're offline, Check your connection and try again"

Plan Free Country Belgium Device Samsung A71Samsung Galaxy Tab S6 Wifi Operating System Android 10 My Question or Issue I cannot log in to my Spotify account on either of my devices. I have tried 3 different Wifi networks, Ethernet through USB-C, 4G ...

  • Casual Listener
  •   Plan Free Country Belgium Device Samsung A71 Samsung Galaxy Tab S6 Wifi Operating System Android 10   My Question or Issue I cannot log in to my Spotify account on ...
  • Maria
  • Moderator
  • 19547 Views
  • 13 replies
  • 1 likes
  • Account
    Login
  • 19547 Views
  • 13 replies
  • 1 likes

Superuser Contribution No me acreditan Spotify premium familiar

Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasado una hora desde que realicé el pago correspondien...

  • Newbie
  • Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasa...
  • Nakiri
  • Visitor
  • 531 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 531 Views
  • 2 replies
  • 0 likes

I changed my country and now all my playlists are gone.

Hey guys.. I need your help. I changed my country and now all my playlists are gone (on all devices). I tried to recover them, but it says, I dont have any. Can you help me? Thanks!!

  • Visitor
  • Hey guys.. I need your help. I changed my country and now all my playlists are gone (on all devices). I tried to recover them, but it says, I dont have any. Can you help me? Thanks!!
  • Maxim
  • Spotify Star
  • 1089 Views
  • 1 replies
  • 0 likes
  • 1089 Views
  • 1 replies
  • 0 likes

Spotify concession

PlanPremium CountryIndiaDevice(Iqoo z3 5g)Operating System(Android 13) My Question or IssueI am unable to login Spotify because my mobile number is not linked with any email. So that i complain that to Spotify Twitter. They helped me also.But i lost ...

  • Newbie
  •   Plan Premium  Country India Device (Iqoo z3 5g) Operating System (Android 13)   My Question or Issue I am unable to login Spotify because my mobile number is not linked wi...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! My mobile provider payment is ending - how do I switch to direct debit?

I currently pay for Spotify Premium via my mobile network provider (Three) but they are no longer offering Spotify with contract renewals. I understand that I can change my payment to direct debit in my account, but will this affect my profile, playl...

  • Visitor
  • I currently pay for Spotify Premium via my mobile network provider (Three) but they are no longer offering Spotify with contract renewals. I understand that I can change my payment to direct debit i...
  • Maxim
  • Spotify Star
  • 1033 Views
  • 1 replies
  • 0 likes
  • 1033 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 0 Friends on Spotify

Hi, I'm logged into Spotify using my Facebook account, but when I go to follow friends, it says "There are no more friends to show at this time" or "0 friends on Spotify/None of your Facebook friends are on Spotify." I know a lot of my friends are on...

  • Newbie
  • Hi,   I'm logged into Spotify using my Facebook account, but when I go to follow friends, it says "There are no more friends to show at this time" or "0 friends on Spotify/None of your Faceboo...
  • sunshinelov1n
  • Newbie
  • 17072 Views
  • 19 replies
  • 1 likes
  • Account
    Other
  • 17072 Views
  • 19 replies
  • 1 likes

Superuser Contribution Não consigo entrar na minha conta PREMIUM

Sou cliente premium e administrador de conta DUO e agora quando acessO minha conta diz que não sou nem PREMIUM.Na conta da outra usuária aparece que sou a administrador, mas não consigo acessar minha conta como PREMIUM. Somente como usuário free.Plan...

  • Visitor
  • Sou cliente premium e administrador de conta DUO e agora quando acessO minha conta diz que não sou nem PREMIUM. Na conta da outra usuária aparece que sou a administrador, mas não consigo acessar min...
  • Maria
  • Moderator
  • 1073 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1073 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't afford premium

I need help I'm live in the Philippines please Spotify can you fix this I don't want premium in my Spotify account.Why did you update this. I love to play music in Spotify but now I hate this app. I don't afford the premium because we're very poor, m...

  • Visitor
  • I need help I'm live in the Philippines please Spotify 🙏😭 can you fix this I don't want premium in my Spotify account.Why did you update this. I love to play music in Spotify but now  I hate t...
  • Ivelina
  • Moderator
  • 899 Views
  • 1 replies
  • 0 likes
  • Free
  • 899 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn’t work on the app but only on the web site

PlanFreeCountry DeviceiPhone 12 ProOperating SystemiOS 17.2.1 My Question or Issuemy spotify works only on the web site but not on the app. if i try it on the app, it says that i need to put my email and password but when i do it it says “you can onl...

  • Visitor
  •   Plan Free Country   Device iPhone 12 Pro Operating System iOS 17.2.1   My Question or Issue my spotify works only on the web site but not on the app. if i try it on the a...
  • MihailY
  • Moderator
  • 1117 Views
  • 1 replies
  • 0 likes
  • Account
  • 1117 Views
  • 1 replies
  • 0 likes

Link song to two artists accounts

PlanPremiumCountryUSA DeviceMac/iPhone My Question or IssueI have a single on my profile that was written and performed with another artist who is also on Spotify. How do we get that song to show up on both of our pages? It's uploaded through my acco...

  • Newbie
  • Plan Premium Country USA   Device Mac/iPhone   My Question or Issue I have a single on my profile that was written and performed with another artist who is also on Spotify. How do ...
  • FOJOM
  • Casual Listener
  • 2397 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 2397 Views
  • 2 replies
  • 0 likes

Premium payment North Cyprus

PlanFree/PremiumCountryNorth Cyprus Device(Samsung)Operating System(Android ) My Question or IssueI have tried to pay for premium from multiple cards that are from Turkish banks but they all fail. Spotify does not seem have North Cyprus option. So I ...

  • Visitor
  • Plan Free/Premium Country North Cyprus   Device (Samsung) Operating System (Android )   My Question or Issue I have tried to pay for premium from multiple cards that are from Tur...
  • Maxim
  • Spotify Star
  • 1115 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1115 Views
  • 1 replies
  • 0 likes

Solved!! Spotify thinks my son is trying to join our premium family plan from a different country.. WHY???

PlanFamily premiumDeviceOPPOOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify thinks my son is trying to join our premium family plan from a different country.. WHY???

  • Casual Listener
  • Plan Family premium Device OPPO Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify thinks my son is trying to join our premium family plan from ...
  • Chrisocon
  • Casual Listener
  • 1080 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1080 Views
  • 2 replies
  • 0 likes

can't found profile

24 hours ago, i created my Profile and still others can't find my profile; other stuff seems work properly, under my account.Thank you so much

  • Newbie
  • 24 hours ago, i created my Profile and still others can't find my profile; other stuff seems work properly, under my account. Thank you so much
  • Maxim
  • Spotify Star
  • 1121 Views
  • 1 replies
  • 0 likes
  • 1121 Views
  • 1 replies
  • 0 likes

Lost Spotify Gift Card

PlanFree/PremiumCountryUnited StateDeviceiphone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought two spotify gift card on November 29th, 2023. I thought I couldn’t stack the subscription, so I only redeemed on ca...

  • Visitor
  •   Plan Free/Premium Country United State Device iphone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought two spotify gift card on N...
  • Maxim
  • Spotify Star
  • 1255 Views
  • 1 replies
  • 0 likes
  • Account
  • 1255 Views
  • 1 replies
  • 0 likes

i cannot enter my new email address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei already disable my other spotify account because i want to use that email for my new spotif...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i alrea...
  • Maxim
  • Spotify Star
  • 1392 Views
  • 1 replies
  • 0 likes
  • Question
  • 1392 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have reach devices limit, how can I erase all my devices?

I want to start fresh since I sold most of my devices. I uninstalled the app but I never erase the songs. Help please.

  • Visitor
  • I want to start fresh since I sold most of my devices. I uninstalled the app but I never erase the songs. Help please.
  • Paytonious
  • Casual Listener
  • 712 Views
  • 4 replies
  • 0 likes
  • 712 Views
  • 4 replies
  • 0 likes

Error Logging In on website

PlanFreeCountryUnited StatesDeviceChromebook My Question or IssueEvery time I try to log in to Spotify on my the web player it says that there's an error logging in, but it always lets my dad log in on the same device. I always log in with google, so...

  • Visitor
  •   Plan Free Country United States Device Chromebook   My Question or Issue Every time I try to log in to Spotify on my the web player it says that there's an error logging in, but ...
  • Billy-J
  • Spotify Star
  • 748 Views
  • 1 replies
  • 0 likes
  • Account
  • 748 Views
  • 1 replies
  • 0 likes