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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80313 Views

9 replies

2 likes

Account
Login
  • 80313 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653531 Views

13 replies

4 likes

Account
  • 653531 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733889 Views

18 replies

29 likes

  • 733889 Views
  • 18 replies
  • 29 likes

My wife can't log in to her duo account

When she tries to change her password it says her account doesn't exist. When she tries to create an account it says the account already exists. Both things can't be true at the same time.

Visitor

When she tries to change her password it says her account doesn't exist. When she tries to create an account it says the account already exists. Both things can't be true at the same time.

Luan

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

can't connect to Facebook

When trying to connect to Facebook it shows me an error "Something went wrong, please try again." I can't see the "add friends" button or the "connect to Facebook" in settings, yet after trying to link on the Facebook "linked apps" page it shows Spot...

Visitor

When trying to connect to Facebook it shows me an error "Something went wrong, please try again." I can't see the "add friends" button or the "connect to Facebook" in settings, yet after trying to li...

ribezaz

Spotify Star

414 Views

1 replies

1 likes

  • 414 Views
  • 1 replies
  • 1 likes

Can’t log into my account

I was listening to music a couple of hours ago it was working completely fine, tried listening to music on it a couple of minutes ago and I’ve been logged out of my account and my email address and password doesn’t match up even though I have only ev...

Visitor

I was listening to music a couple of hours ago it was working completely fine, tried listening to music on it a couple of minutes ago and I’ve been logged out of my account and my email address and p...

Not applicable

845 Views

4 replies

0 likes

  • 845 Views
  • 4 replies
  • 0 likes

I have lost my username

I lost my copy of my username (not my display name, the assigned username.) I would like to know my username, but I can't find it anywhere in my account information. How do I find out what my username is?

Visitor

I lost my copy of my username (not my display name, the assigned username.) I would like to know my username, but I can't find it anywhere in my account information. How do I find out what my use...

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged into someone else's account

Please help. I was locked out of my Spotify for unknown reasons (my password, which is the only one I've ever used, suddenly stopped working) and when I followed the password reset link to set a new one, it changed the password and logged me into an ...

Visitor

Please help. I was locked out of my Spotify for unknown reasons (my password, which is the only one I've ever used, suddenly stopped working) and when I followed the password reset link to set a new ...

Joan

Moderator

414 Views

1 replies

0 likes

Account
Login
  • 414 Views
  • 1 replies
  • 0 likes

Why has my credit card been charged twice for spotify premium $18.99, on the same day?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

2846 Views

1 replies

0 likes

Subscription
  • 2846 Views
  • 1 replies
  • 0 likes

Spotify gift card - can it be used for additional audiobook time?

Hello! I was given a gift card, but when I try to redeem it I am not able to because I already have the Premium family membership. Is it possible to use the gift card to add time to the audiobook listening per month? I frequently listen to more than ...

Visitor

Hello! I was given a gift card, but when I try to redeem it I am not able to because I already have the Premium family membership. Is it possible to use the gift card to add time to the audiobook lis...

Luan

Spotify Star

626 Views

1 replies

0 likes

Other
  • 626 Views
  • 1 replies
  • 0 likes

Login

Bonjour,J'ai un compte Spotify, mais aujourd'**bleep** quand j'ai essayé de me connecter cela n'a pas marché. J'ai été dans connexion, ai renseigné mon e-mail et mon mot de passe mais cela n'était pas le bon mot de passe... J'ai donc voulu réinitiali...

Visitor

Bonjour, J'ai un compte Spotify, mais aujourd'**bleep** quand j'ai essayé de me connecter cela n'a pas marché. J'ai été dans connexion, ai renseigné mon e-mail et mon mot de passe mais cela n'était ...

Luan

Spotify Star

1641 Views

1 replies

0 likes

Login
  • 1641 Views
  • 1 replies
  • 0 likes

Problem with account location for Duo

Hi Community,I recently started a Duo subscription with my wife, and we live together in Sweden. However, when we tried to confirm our address, we noticed a strange issue: my country is set to Italy (I am Italian, but haven't lived there for 13 years...

Casual Listener

Hi Community, I recently started a Duo subscription with my wife, and we live together in Sweden. However, when we tried to confirm our address, we noticed a strange issue: my country is set to Ital...

daber87

Casual Listener

455 Views

4 replies

0 likes

Account
  • 455 Views
  • 4 replies
  • 0 likes

Cannot join my partners Duo plan - Locked out for 12 months?

My partner (who I’ve lived with for 2 years) has just upgraded to Duo and invited me to his plan. My account has been on the free membership for some time after being on a friends duo account previously when we lived together. When I try to accept th...

Casual Listener

My partner (who I’ve lived with for 2 years) has just upgraded to Duo and invited me to his plan. My account has been on the free membership for some time after being on a friends duo account previou...

Maxim

Spotify Star

501 Views

3 replies

0 likes

Account
Premium
Subscription
  • 501 Views
  • 3 replies
  • 0 likes

I need to remove the Plan manager from my plan

PlanPremiumCountryAustraliaDeviceMacbook Pro 2024Operating SystemiOS 15My Question or IssueI created the Spotify account with an email address to which I no longer have access. How do I delete the Plan manager and make it myself?

Casual Listener

Plan Premium Country Australia Device Macbook Pro 2024 Operating System iOS 15 My Question or Issue I created the Spotify account with an email address to which I no longer have access. How ...

Maxim

Spotify Star

303 Views

1 replies

0 likes

Account
Premium
Subscription
  • 303 Views
  • 1 replies
  • 0 likes

How do I update my country and payment information

I recently moved and need to update my country and payment information. I cannot update my payment information because the card does not match the country. I cannot update my country either, the bar where my country is selected does not allow me to s...

Visitor

I recently moved and need to update my country and payment information. I cannot update my payment information because the card does not match the country. I cannot update my country either, the bar ...

TanyaS

Spotify Star

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

what i must do

Someone hacked my account, he can change password, play anything on his device and restrict my access to my account

Visitor

Someone hacked my account, he can change password, play anything on his device and restrict my access to my account

TanyaS

Spotify Star

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Will I lose my playlists if I update my country payment method?

I recently moved from Ireland to the US and I need to update my payment details to a US card. I see the instructions online on how to do this, but when I moved to Ireland initially from the US, it deleted my account with all of my US playlists and ma...

Visitor

I recently moved from Ireland to the US and I need to update my payment details to a US card. I see the instructions online on how to do this, but when I moved to Ireland initially from the US, it de...

Jose_M

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

new family member with old spotify account,doesnt want to lose playlists

hello community,i hope someone can help me with thismy friend wants to join our spotify family, but have their one person spotify premium since years ,playlists algorhythm etc.and doesnt want to lose it. if they take the spot via the invite link is i...

Visitor

hello community, i hope someone can help me with this my friend wants to join our spotify family, but have their one person spotify premium since years ,playlists algorhythm etc.and doesnt want t...

jgo99

Visitor

273 Views

2 replies

0 likes

Account
  • 273 Views
  • 2 replies
  • 0 likes