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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 177407 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 177407 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11592 Views
  • 6 replies
  • 11 likes
  • Security
  • 11592 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517397 Views
  • 986 replies
  • 113 likes
  • Account
  • 517397 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126286 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126286 Views
  • 74 replies
  • 12 likes

How to transfer account data

I have made a new account and want to transfer all the data from my old account to new.

  • Visitor
  • I have made a new account and want to transfer all the data from my old account to new.
  • RayyW0
  • Rising Star 3
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Disabled Account for Nearly a Year

PlanPremiumCountryUSA DeviceiPhone 15, Macbook Pro My Question or IssueI am writing to express my frustration regarding my account, which has been disabled for almost a year. The issue occurred after I used my account abroad. I provided my bank state...

  • Newbie
  • Plan Premium Country USA   Device iPhone 15, Macbook Pro      My Question or Issue I am writing to express my frustration regarding my account, which has been disabl...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 166267 Views
  • 134 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 166267 Views
  • 134 replies
  • 7 likes

Unable to update country settings.

I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.

  • Casual Listener
  • I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.
  • fatherjulian
  • Casual Listener
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

I couldnt remember my password and was locked out.

My email was not working so we tried to change the email address and i got cutoff from finishing this. Since my email was deleted, im not sure how to regain my old account to get all my music bqck.

  • Visitor
  • My email was not working so we tried to change the email address and i got cutoff from finishing this. Since my email was deleted, im not sure how to regain my old account to get all my music bqck.
  • jvkhoo
  • Newbie
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Spotify ads in premium?

Why are there spotify ads for Premium? Not a podcast ad like ads Joe Rogan has

  • Visitor
  • Why are there spotify ads for Premium? Not a podcast ad like ads Joe Rogan has 
  • Luan
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium
  • 208 Views
  • 1 replies
  • 0 likes

Anchor Podcast old login

I used to have a podcast profile on Anchor, in which I am trying to login again - but as the app is not there anymore I have no idea how to retrieve my details. I would either like to be able to get into it or to delete it completely and create a new...

  • Casual Listener
  • I used to have a podcast profile on Anchor, in which I am trying to login again - but as the app is not there anymore I have no idea how to retrieve my details.  I would either like to be able ...
  • Luan
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 415 Views
  • 1 replies
  • 0 likes

The « genre » filters don’t appear on my spotify

I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.

  • Casual Listener
  • I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.
  • Not applicable
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Unknown user on my account

Why is my account (main user) showing as someone else's profile name ? They even have playlists on there that I've not created. Their name is also on my playlists....

  • Visitor
  • Why is my account (main user) showing as someone else's profile name ? They even have playlists on there that I've not created.  Their name is also on my playlists....
  • Luan
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify's profile URL doesn't work in "Social Links" on Facebook

PlanPremiumCountryBrazilDevice(iPhone SE (2nd Generation) / DesktopOperating SystemiOS 13.5.1 / Windows 10 Pro My Question or IssueWhen i click on the URL, i get on Spotify Web Player or on the app (if i'am using mobile) but there is an error to show...

  • Regular
  •   Plan Premium Country Brazil Device (iPhone SE (2nd Generation) / Desktop Operating System iOS 13.5.1 / Windows 10 Pro   My Question or Issue When i click on the URL, i get on S...
  • RayyW0
  • Rising Star 3
  • 9846 Views
  • 11 replies
  • 0 likes
  • Account
    Other
  • 9846 Views
  • 11 replies
  • 0 likes

Payment was taken on Monday 13.01.2025. Old account

A new account was set up on 5th January which already been paid ....why two payment Please can this payment be returned ASAP

  • Visitor
  • A new account was set up on 5th January which already been paid ....why two payment Please can this payment be returned ASAP
  • Jose_M
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Check who has access to my account

while trying out a service that said it could remove duplicates a box popped up asking if the service could log-in to it, as me, on Spotify.It was a permissons page like I've seen with Google or Facebook where it said the service I was trying to use ...

  • Regular
  • while trying out a service that said it could remove duplicates a box popped up asking if the service could log-in to it, as me, on Spotify. It was a permissons page like I've seen with Google or Fa...
  • TristanMoss
  • Casual Listener
  • 13905 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 13905 Views
  • 6 replies
  • 0 likes

Solved!! How to change country/region in Spotify for music suggestions when living in 2 countries!

PlanPremiumDevice(iPhone & PC)Operating System(iOS, Windows 10) My Question or IssueHi to everyone and thanks in advance. I am living in two neighboring countries dividing my work and living time in both.I am paying with a credit card from country A ...

  • Casual Listener
  • Plan Premium Device (iPhone & PC) Operating System (iOS, Windows 10)   My Question or Issue Hi to everyone and thanks in advance.   I am living in two neighboring countries di...
  • kyoussef
  • Casual Listener
  • 15598 Views
  • 7 replies
  • 0 likes
  • Account
  • 15598 Views
  • 7 replies
  • 0 likes

Autopayment

How do I make sure autopayment is turned on. I am a Premium subscriber.Thank you in advance for your assistance in answering this question.

  • Casual Listener
  • How do I make sure autopayment is turned on. I am a Premium subscriber. Thank you in advance for your assistance in answering this question.  
  • Bittencourt
  • Spotify Star
  • 424 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 424 Views
  • 3 replies
  • 0 likes

Everything gone on Spotify despite not doing anything??

For some reason everything on my Spotify is missing including my followers, profile picture, over 40 playlists and liked songs. I didn't touch anything and I'm extremely confused

  • Visitor
  • For some reason everything on my Spotify is missing including my followers, profile picture, over 40 playlists and liked songs. I didn't touch anything and I'm extremely confused
  • Liz60
  • Visitor
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Email and password don't match never change password.

I was listening music as always and suddenly the account log me off and ask me for email o user and password, but it keeps showing email and password don't match. I have never change my password and last time I pay it accept the password but now is n...

  • Visitor
  • I was listening music as always and suddenly the account log me off and ask me for email o user and password, but it keeps showing email and password don't match. I have never change my password and ...
  • osornios
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Changing country in Spotify keeps autochanging it back to BE

PlanPremiumCountry - BE DeviceiPhone 15 Pro MaxOperating SystemiOS 18.3 My Question or IssueI had my Spotify subscription with an old mobile phone subscription ages ago. When I switched to another provider, I basically kept paying for my Spotify. I w...

  • Newbie
  • Plan Premium Country - BE   Device iPhone 15 Pro Max Operating System iOS 18.3   My Question or Issue I had my Spotify subscription with an old mobile phone subscription ages ago....
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes