Can't cancel subscription b/c of facebook

[jemms]

I'm trying to cancel my Spotify Premium subscription before it renews in March because I can't afford it any more.

But every time I try to cancel and enter my password, it says it is incorrect. I created my account through facebook, so when I enter my current facebook password, why does it keep telling me it's incorrect?

Could someone please help me out here?

[Kadykat]

I have too!! This is ridiculous!! 

[triatharob]

Same here. I can log in to Spotify using my UN and PW no problems, but when I get to the last page of the cancellation form I have to re-enter my password and this time it's invalid??!! WTF?? It's their trick that people will give up and Spotify will continue to collect payment. Of course no phone number to call.

The most I could do was lower my service to the $4.99 a month and I change my payment method to a pre-loaded card which I'll be sure will have only $5.00 on it by the time these thieves attempt to collect.

I suggest you folks do the same.

[Sam]

Hey guys,

Could you make sure you're logged out of Facebook, then try again?

Alternatively, could you try through a different internet browser? Such as Chrome, Firefox etc.

If you're still having trouble, please contact our payments team. Just click on 'About us', then 'Contact Form'. Once this is sent through, our payments team will get back to you as soon as they can.

[Swaymyway]

Had the same problem - not sure exactly what changed but reset facebook password, logged out of Facebook, logged out of spotify, logged back in to spotify and this time although it said I needed to re enter my password there was no box for me to do so, I clicked cancel any way and it worked.

Total faff and it shouldn't be so tricky to cancel, makes Spotify look dodgy, but I got there in the end.

[jack-brodie]

is it only me that cant cancel, i cant do it and I am in desperation, please someone help i really cant afford it

[David]

jack-brodie - Have you tried Sam's steps above? If you're still unable to cancel your subscription, just get in touch. To message us, scroll up, click on "About Us" and then "contact form".