Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
hi- my username on spotify is a string of numbers-nothing to do with my facebook or email- how did this become my username? if i cant fix it- how can i delete my account completely and start over?
hi- my username on spotify is a string of numbers-nothing to do with my facebook or email- how did this become my username? if i cant fix it- how can i delete my account c...
Community Legend
799 Views
3 replies
0 likes
I listened to this album on the 9th and now you can't listen to it. Ball Park Music – Museum
I listened to this album on the 9th and now you can't listen to it. Ball Park Music – Museum
Community Legend
998 Views
3 replies
0 likes
I have never used a 30 day free trial with my account and when I went to sign up for Premium it charged me the $9.99 to my account right away. Is there any way to get rid of this?? I would really appreciate a response.
I have never used a 30 day free trial with my account and when I went to sign up for Premium it charged me the $9.99 to my account right away. Is there any way to get rid of this?? I would really app...
Community Legend
460 Views
1 replies
0 likes
The 'get album' purchase button is a bit misleading. For an album where one or more tracks are not available for individual purchase, those tracks are also not included in an album purchase. 'Get album' implies that all album tracks will be purchased...
The 'get album' purchase button is a bit misleading. For an album where one or more tracks are not available for individual purchase, those tracks are also not included in an album purchase. 'Get alb...
Music Fan
1403 Views
9 replies
0 likes
Ill try asking this another way since the last way didn't work. I like spottily. I HATE FACE BOOK. I don't want to share things on facebook. I don't want to sign in through facebook! HOW DO I CHANGE THIS?
Ill try asking this another way since the last way didn't work. I like spottily. I HATE FACE BOOK. I don't want to share things on facebook. I don't want to sign in through facebook! H...
Community Legend
558 Views
2 replies
1 likes
I just went to check my bank account (because I'm skint) and Spotify have charged me for a premium account - even though I had a free account. I went to check and it has somehow become a premium account!! I haven'e used it for over two weeks so I'm r...
I just went to check my bank account (because I'm skint) and Spotify have charged me for a premium account - even though I had a free account. I went to check and it has somehow beco...
Not applicable
885 Views
6 replies
0 likes
Hello, Spotify worked great until I spent my vacation last summer in California. I live in the Netherlands and my profile settings are set to the Netherlands, but I get the message: "Your country does not match the one set in your profile". Any help?...
Hello, Spotify worked great until I spent my vacation last summer in California. I live in the Netherlands and my profile settings are set to the Netherlands, but I get the message: "Your ...
Casual Listener
1359 Views
2 replies
0 likes
I can't login to either the spotify app or the spotify website.When I try it tells me my user name is wrong.The only way I can log in to the website is by going to the Forgot Password link and resetting the password after recieving the email. Once I ...
I can't login to either the spotify app or the spotify website. When I try it tells me my user name is wrong. The only way I can log in to the website is by going to the Forgot Password link and re...
Spotify Legend
459 Views
1 replies
0 likes
Hi, I have took Spotify Premium trough TeliaSonera. Now when I logged in to Spotify it says that I have only Free even I know that I have Premium. I have called to the phoneoperator and they have checked that all seems to be OK on their side and I ha...
Hi, I have took Spotify Premium trough TeliaSonera. Now when I logged in to Spotify it says that I have only Free even I know that I have Premium. I have called to the phoneoperator and th...
Casual Listener
598 Views
2 replies
0 likes
Hi. I am SUPER frustrated with Spotify right now. Here are my multitude of problems: 1. I cannot sign in using Facebook. I am currently logged into Facebook when I go to Facebook.com, but when I click the button on the site to log in, it says it is l...
Hi. I am SUPER frustrated with Spotify right now. Here are my multitude of problems: 1. I cannot sign in using Facebook. I am currently logged into Facebook when I go to Facebook.com...
Casual Listener
606 Views
2 replies
0 likes
I accidently unlinked my Facebook page from spotify account, and now I had to create a different account in order to use Spotify, but I lost everythiing. How do I relink my facebook page to my old account and start using it again. I found my old Spot...
I accidently unlinked my Facebook page from spotify account, and now I had to create a different account in order to use Spotify, but I lost everythiing. How do I relink my facebook page to my old ac...
369 Views
0 replies
0 likes
Hi my last receipt is on 27th Sep (14 days) ago but when I log in I have only have Spotify Free.
Hi my last receipt is on 27th Sep (14 days) ago but when I log in I have only have Spotify Free.
Community Legend
324 Views
1 replies
0 likes
Will I lose my subscribed playlists if I subscribe to them on a new account and then delete my previous Facebook account that are hosting the playlists?
Will I lose my subscribed playlists if I subscribe to them on a new account and then delete my previous Facebook account that are hosting the playlists?
Community Legend
318 Views
1 replies
0 likes
Hi! I want to link my spotify account to my facebookpage. so.. no personal facebook profile to a personal spotify account. but: a new spotify account to my facebook page. Anyone? Facebookpage: facebook.com/popupklup Spotify: popupklup Unfortunately m...
Hi! I want to link my spotify account to my facebookpage. so.. no personal facebook profile to a personal spotify account. but: a new spotify account to my facebook page. Anyone? ...
Community Legend
758 Views
4 replies
0 likes
I've been using a Spotify Free account for some time. I recently moved form Norway to the UK and I need to change my country to continue using Spotify. However, when I go to "edit profile," enter new postcode and country, it says that my e-mail addre...
I've been using a Spotify Free account for some time. I recently moved form Norway to the UK and I need to change my country to continue using Spotify. However, when I go to "edit profile," enter new...
Community Legend
625 Views
1 replies
0 likes
Hello! Shortly, i need some help, my son is using my spotify account by login in his facebook account, and he always stops my plays, how can i resolve this problem, can somebody help me?
Hello! Shortly, i need some help, my son is using my spotify account by login in his facebook account, and he always stops my plays, how can i resolve this problem, can somebody help me?
Community Legend
671 Views
1 replies
0 likes
Hi, I have an iPad and two iPhones, one for private and one for business purposes. I'd like to get spotify to work on all devices, however the company phone works with a different facebook account than the two private devices. However, they all use t...
Hi, I have an iPad and two iPhones, one for private and one for business purposes. I'd like to get spotify to work on all devices, however the company phone works with a different facebook account ...
329 Views
0 replies
0 likes
Hi, I'm trying to upgrade my 48-hr free trial to the 30-day free trial, but nothing happens. I have tried selecting Paypal, and then Visa, and nothing happens when I click continue. When choosing Paypal, I get a 'Problem loading page' error message, ...
Hi, I'm trying to upgrade my 48-hr free trial to the 30-day free trial, but nothing happens. I have tried selecting Paypal, and then Visa, and nothing happens when I click continue. &nbs...
396 Views
0 replies
0 likes
After entering my card number I receive either 'Technical error' or 'invalid card number'. I have tried entering the number with both spaces and without.I also submitted three help tickets to spotify about this all with no response. Maybe someone her...
After entering my card number I receive either 'Technical error' or 'invalid card number'. I have tried entering the number with both spaces and without. I also submitted three help tickets t...
Casual Listener
2483 Views
8 replies
0 likes
I was charged after I canceled my 30 day free trial. How come? How can I cancel my subscription? Can I get a refund? Spotify said "We hate to see you go" when I canceled my subscription, so I know I did it right, but why did they still charge me? Thi...
I was charged after I canceled my 30 day free trial. How come? How can I cancel my subscription? Can I get a refund? Spotify said "We hate to see you go" when I canceled my subscription, so I kno...
Community Legend
574 Views
1 replies
0 likes
