Help Wizard
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FAQs
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Hey there @Sandrabriseno06!
Sorry to hear that you're having trouble! It sounds like you might have two accounts, one that is Premium and one that is not.
Please fill out the questions here to see if we can figure out what is going on. It walks you through the steps to troubleshoot:
https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account
Let me know if there is anything else I can do to assist!
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