Can't connect to my account anymore (web app, desktop app, mobile app)

[lesmauvais]

Hi everyone,

I created an extra account in order to post here and contact the support, but they don't answer.

I created my regular account 3 yeras ago via my Facebook account.

I suddenly can't connect to spotify anymore. When i try to connect with Facebook, it says that i already have an account with this email adress. When i try to connect with my username, it says that i already have an acount created with Facebook, i'm stuck !

Can someone please help me ?

Thank you.

[Kosmanô]

Similar problem: Cant use spotify everywhere, webplayer got endless loading, app doesn't even open & windows spotify won't install again after deinstallation (because of endless loading too). Error Code 50, no internect Connection. **** you spotify!

[MattSuda]

If you have a case number from support, please post it here. (8 digit number)

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

Thanks for your patience.

[MattSuda]

@lesmauvais 

Sorry for the delay if support hasn't emailed you back yet.

Hopefully support can look into this after the weekend.

[Pete]

Hey @lesmauvais 

I have ensured your case is with the right team - they'll be in touch with you shortly via email.

[lesmauvais]

Thank you for your answer but i'm still waiting for the problem to be solved.

No answer from the support.

They told me i could not connect because my Facebook account was suspended.

I activated it again but i doesn't work.

I told them more than a week ago but still no answer.

I've suspended  my premium. I hope it's not the reason why the support doesn't want to help !