Can't join premium for family

[abraaopedra97]

A family member was unable to join my family plan. The error message was: "We couldn't confirm that you live in the same adress as the main account holder". Even though the adress is the same. Any help?

[Maxim · Accepted solution]

Hey @abraaopedra97,

Please reach out to Spotify Support so they can look into this for you 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
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