Can't log in to app anymore

[Anka1]

Hi, my Premium account ended on 23th and app logged out automatically. Since then I can't logg in to my app - it says "Unable to logg in. Either username or password is incorrect". I uninstalled, reinstalled, changed country but I can still log in to a web browser. When I upgradaded to Premium I was abroad, now I'm in my home countru again. Is there a solution or my account is lost forever?

[jean3601 · Accepted solution]

Hey @Anka1, Welcome to the community! 🙂

When you try and log into the app, do you use your Email address or your Spotify username?

You need to use your Spotify username when trying to log into the Spotify Applications

You can find your Username here.

Does this Solve your problem? If not:

Are you sure you are entering your Username and Password correctly?