Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have three 0.99 charges in my kiwibank, and I only bought premium for 1 account
Hi, I cancelled my premium subscription last month and this month I was charged again. I don't want the premium subscription anymore!I want a refund and cancellation of my services. Can anyone tell me what I can do to get this done? Thanks.
Ok, so I've done the search. But this keeps coming up: "You need to cancel your current subscription first." Why? The last time I did it I remember just adding the new card number.
I'm paying for the monthly subscription. I had to reinstall the app on my phone and now when I log in its asking me to upgrade. I'm not having access to my paid subscription. I've emailed customer service and I've received no response!!!!!!
Greetings, I bought a Spotify card to use it for the limited offer (3 months for 10€). After entering the code it says premium is going to expire in january. Help!
I did this last year as well, as it was to the same person. I'm in Norway, she's in New Zealand, and it worked perfectly that time around. But this time around, she was greeted with a message saying the code couldn't be redeemed because we weren't in...
Recently I've moved countries and my girlfriends sent me some spotify vouchers, turns out they dont work over here and she spent alot of money on them...any solutions?
Hi, i am currently in the Czech republic and would like to gift a subscription to my friend from Canada. I wanted to buy the Gift e-card but according to this note "Spotify Premium codes can only be redeemed by recipients in the same country as the c...
I have had my nus card for a long time and has only now just started making me pay £9.99 instead of £4.99
Hi all. I would like to upgrade to premium but is it right that is mandatory to have an paypal account?I dont have one and i dont want to get one. Thanks in advance. Andreas
I am at the checkout for taking advantage of the $.99 for 3 months, and my PayPal details are exactly correct (I've checked 10 times), and it still denies my payment and says the credentials are wrong. No idea why it won't accept my payment, any help...
hi all I'm having login issues with both iPad and android, I can login on safari and chrome but not mobile apps, I have read all the threads I can see , have deleted caches and reinstalled app twice and also restarted devices looks like a common prob...
Hi, Trying to sign-up for Premium as a Canadian user with PayPal except I keep getting error messages telling me my postal code is invalid. Not sure what's going on, even tried entering a couple old postal codes I've had and kept getting the same err...
I have recently had my debut single become available on spotify. A Music Distributor added it to Spotify on my behalf. I do not have access to my artist page in the form of a username and password but would like to in order to put up a profile pictur...
I had previously entered a different debit card under my current spotify account but I got a new card with a new number so that card was cancelled. Now when I try to enter my new card credentials it doesn't even load the form. It is just stuck on loa...
I paid the 5.99 offer for spotify family. But I'm oly able to add one acc, in the ad it said that I can add up to 4. Does someone have the same problem?
i have paid for it but then i clicked unsubscribe 1 min later and spotify didnt show any sign of paying for it accept taking away the 0.99 cent offer
So I am a student in college and I was trying to sign up for the Student Discount version where it's only 4.99 a month vs 9.99 and it ran through my account as the regular price and I can't figure out how to get my money back and prove that I'm a stu...
Currently I got 2 accounts. I am using the the account with my old e-mail adress, and tryed to change the e-mail to my new e-mail. That doesnt work since I got another acc witht hat e-mail.So my question is (lol): How do I delete one of my accounts (...
the title says it all. ne the sword album is out since yesterday and other people can listen to it but i don't even see it in my list ?!? how can thta be?!?!?