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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422180 Views
  • 965 replies
  • 108 likes
  • Account
  • 422180 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186918 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186918 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103622 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103622 Views
  • 69 replies
  • 10 likes

Have previously subscribed but not getting premium

I used to have premium and then my account on my phone logged out. When I logged back in I no longer had any of my playlists and am still paying $11.99 AUD but am only getting the free app. Someone please fix this as I have no extra accounts and have...

  • Newbie
  • I used to have premium and then my account on my phone logged out. When I logged back in I no longer had any of my playlists and am still paying $11.99 AUD but am only getting the free app. Someone p...
  • kbrooksc
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

website down

for some reason spotify is now saying i am trying to access from a different country, even though I am in the only country where I have ever accessed it from. Trying to go into accountsettings and see what it has listed but keep getting this website ...

  • Newbie
  • for some reason spotify is now saying i am trying to access from a different country, even though I am in the only country where I have ever accessed it from.   Trying to go into accountsettin...
  • kbrooksc
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

My stupid Spotify account

I want to delete my Spotify account but it's not working!!P.S.- When I go to "about us" and then to "contact support" it's not working too!!!

  • Newbie
  • I want to delete my Spotify account but it's not working!! P.S.- When I go to "about us" and then to "contact support" it's not working too!!!
  • kbrooksc
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
  • 137 Views
  • 1 replies
  • 0 likes

Family plan

How can i switch my account and add a family member?

  • Casual Listener
  • How can i switch my account and add a family member?
  • kbrooksc
  • Community Legend
  • 253 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 253 Views
  • 2 replies
  • 0 likes

Account premium

Hi guys i logged as my Facebook account and now i want to connect a new smartphone( not mine) with my premium account but i can't because any email was sent to recovery it.Help me please

  • Newbie
  • Hi guys i logged as my Facebook account and now i want to connect a new smartphone( not mine) with my premium account but i can't because any email was sent to recovery it. Help me please 😉
  • kbrooksc
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 176 Views
  • 1 replies
  • 0 likes

Very disappointed with Spotify support on failed payment

I've been working with Spotify support for the past week via email on why my new Amex card is being rejected. Spotify is the only biller who's had any problems with the new card. Spotify's go-to response is "it's an issue you need to work out with yo...

  • Regular
  • I've been working with Spotify support for the past week via email on why my new Amex card is being rejected. Spotify is the only biller who's had any problems with the new card. Spotify's go-to resp...
  • kbrooksc
  • Community Legend
  • 439 Views
  • 10 replies
  • 0 likes
  • Premium
    Subscription
  • 439 Views
  • 10 replies
  • 0 likes

Solved!! Pay annually for student subscription?

The title kind of says it. I want to know if it's possible to pay student subscription annually. After Christmas this time of year I tend to have more money than at other times. So it would be easier if I could simply pay annually but I'd like to tak...

  • Visitor
  • The title kind of says it. I want to know if it's possible to pay student subscription annually. After Christmas this time of year I tend to have more money than at other times. So it would be easier...
  • kbrooksc
  • Community Legend
  • 4355 Views
  • 3 replies
  • 1 likes
  • Account
    Subscription
  • 4355 Views
  • 3 replies
  • 1 likes

Spotify removed my EP!!!

WTF??!! They claim that the hits were all coming from a limited number of devices and accused us of trying to kite our numbers. This is bull**bleep** as I have too much self-respect and too little time for such shenanigans. Also, they provided no sta...

  • Newbie
  • WTF??!! They claim that the hits were all coming from a limited number of devices and accused us of trying to kite our numbers. This is bull**bleep** as I have too much self-respect and too little ti...
  • Taylor
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Other
  • 157 Views
  • 1 replies
  • 0 likes

Charged

I was charged for a premium student account. The amount was $5.81. It showed up on my bank statement but I still do not have premium.

  • Newbie
  • I was charged for a premium student account. The amount was $5.81. It showed up on my bank statement but I still do not have premium.
  • Taylor
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Card has been charged.

I tried to see if I could use the student premium. But first I had to add my card info, didn't think much of it. Cool ok maybe I have to do it to see if I can even get the student premium. I added all of the info and it said it was invalid. So I let ...

  • Casual Listener
  • I tried to see if I could use the student premium. But first I had to add my card info, didn't think much of it. Cool ok maybe I have to do it to see if I can even get the student premium. I added al...
  • sebastiankreuz
  • Spotify Legend
  • 723 Views
  • 5 replies
  • 0 likes
  • 723 Views
  • 5 replies
  • 0 likes

Solved!! Doble cargo Spotify - Movistar

Hola, Soy cliente de Spotify Premium desde hace tiempo (importe de 9,99 €) y pago dicho importe directamente a Spotify. Con fecha de hoy he recibido una factura de Movistar por importe de 6,04 € por el servicio de Spotify, ya que al ser cliente de Mo...

  • Casual Listener
  • Hola, Soy cliente de Spotify Premium desde hace tiempo (importe de 9,99 €) y pago dicho importe directamente a Spotify. Con fecha de hoy he recibido una factura de Movistar por importe de 6,04 € ...
  • luis36
  • Newbie
  • 1047 Views
  • 10 replies
  • 0 likes
  • 1047 Views
  • 10 replies
  • 0 likes

Finding other users

A few weeks ago I could not find one of my friends when I put their user name in the search bar. One of the community members helped me by way of telling me to input spotify:user:username. This worked and I was able to find my friend but now it has h...

  • Regular
  • A few weeks ago I could not find one of my friends when I put their user name in the search bar.  One of the community members helped me by way of telling me to input spotify:user:username.&nbsp...
  • SilverLad
  • Regular
  • 213 Views
  • 2 replies
  • 0 likes
  • Account
  • 213 Views
  • 2 replies
  • 0 likes

Solved!! Re: Card has been charged.

It's been a while since I sought help here on "community help"...so I'm not sure exactly where to go for answers to my particular problem. I have had the regular subscription for several years now...and finally decided to try the Premium for a month ...

  • Visitor
  • It's been a while since I sought help here on "community help"...so I'm not sure exactly where to go for answers to my particular problem. I have had the regular subscription for several years now......
  • jean3601
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Device password

I bought spotify premium so I could use app on my Smart TV. I use Facebook to login to Spotify. I wanted to create device password so I can login on Smart TV (there is no option to login via FB). After I click on link in mail to set up new password e...

  • Visitor
  • I bought spotify premium so I could use app on my Smart TV. I use Facebook to login to Spotify. I wanted to create device password so I can login on Smart TV (there is no option to login via FB). Aft...
  • user-removed
  • Not applicable
  • 1092 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 1092 Views
  • 3 replies
  • 0 likes

Random is not efficient

Hi,I'm a software engineer and I think that if I'm paying for a service, it should be a good one. I think that Spotify has a lot of good things, but the random in the playlists is not OK. How could be possible that a song repeats itself every 5 track...

  • Newbie
  • Hi, I'm a software engineer and I think that if I'm paying for a service, it should be a good one. I think that Spotify has a lot of good things, but the random in the playlists is not OK. How could...
  • 161 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
  • 161 Views
  • 0 replies
  • 0 likes

How to use the same Card for a new account?

So, i canceled my suscription for my past account since it was linked to a facebook account that i want to disable. I registered to create this new account and i want to make it premium, buuut, the problem is it is rejecting my card because it was al...

  • Casual Listener
  • So, i canceled my suscription for my past account since it was linked to a facebook account that i want to disable.   I registered to create this new account and i want to make it premium, buu...
  • gorymeraz
  • Casual Listener
  • 1017 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1017 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contact form not working

Hi I'm trying to delete my account and when I go through the help sction to bring up the contact foam, it just doesn't load up and just takes me back to the "Hello. How can we help you?" section. I have tried using different web browsers and via mobi...

  • Newbie
  • Hi I'm trying to delete my account and when I go through the help sction to bring up the contact foam, it just doesn't load up and just takes me back to the "Hello. How can we help you?" section. I h...
  • FTHISSSSSSS
  • Newbie
  • 910 Views
  • 4 replies
  • 1 likes
  • Account
    Other
  • 910 Views
  • 4 replies
  • 1 likes

purchased however still showing as free

Haven't received a receipt to any of my emails. I also started all the trouble shooting of logging out and also re installed the app. Nothing worked.

  • Newbie
  • Haven't received a receipt to any of my emails. I also started all the trouble shooting of logging out and also re installed the app. Nothing worked.
  • Bittencourt
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
  • 124 Views
  • 1 replies
  • 0 likes

Spotify premium not working on spotify app

ive had spotify premium for a while now and it all of a sudden stopped working. I had a payment issue and have corrected it but since then, it hasn't let me use premium. Under "Account type" it says "free" but when I click get premium, it says I am a...

  • Newbie
  • ive had spotify premium for a while now and it all of a sudden stopped working. I had a payment issue and have corrected it but since then, it hasn't let me use premium. Under "Account type" it says ...
  • Bittencourt
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 178 Views
  • 1 replies
  • 0 likes

Subscription

Hello,I wanted to start a subscription and I saw that there was a plan for students. Do you offer any plans for military? I am currently serving in the Airforce and I PCSed to Tokyo Japan. I've been using Spotify for years and I really want to upgrad...

  • Newbie
  • Hello, I wanted to start a subscription and I saw that there was a plan for students. Do you offer any plans for military? I am currently serving in the Airforce and I PCSed to Tokyo Japan. I've bee...
  • Bittencourt
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 178 Views
  • 1 replies
  • 0 likes