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Spotify charging more than what was claimed in the ad

Spotify charging more than what was claimed in the ad

So your ads claiming a subcription for 3 months before dec 31 only costs 9 pesos, are an apparent scam????? Or what they only apply when you sign up for premium when clickig the ad I signed up for one after seeing the ad? I agreed to the 3.5 dollar ad claiming that the promo would immediately cancel that out. Apparently there is no option!

Spotify should give an option now to convert my spotify premium subcription to the 9 peso promo right?
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1 Reply

Hello and welcome to the Spotify Community!


You should get in contact with the customer support by using this contact form or via Twitter @SpotifyCares.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

 

 

 

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

 



Have a nice day and thank you very much for you patience! 🙂

 

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

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