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Can't log in to my account, as if it does not exist.

Can't log in to my account, as if it does not exist.

 I can see my name and account when I'm looking on https://support.spotify.com/us/ in the top right corner, but when I try to listen to music via the website (play.spotify.com) it does not seem to recognize my credentials. I know for a fact that it is not that I forgot my account username and password because I log on via my Facebook. I recently did away with my Premium account, but that shouldn't affect my free account...

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1 Reply

Hey @mettle

 

Sorry for the late reply.

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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