Can't log in with correct password or reset my password

[#1]

Hi,

I made my Spotify account last week and set up a profile, but now I can't log into it using the correct password. If I try to reset my password, I don't receive the password reset email. I can't contact Spotify support about my account because I can't log in.

I've tried logging in on different devices, I've tried sending the password reset email using both my email address and username, and I've checked my email's spam folder. I've double checked that the email and username are both correct for my account.

Can anyone help? I had to make this temporary account to be able to post my question here.

[Jose_M]

Hello there!

Thanks for coming to the Spotify Community. I'll be here to help you out. I'd recommend checking out this Support article for more help with your password reset.

If you have already checked your junk/spam folders and none of the other steps in the article above did the trick, I'd recommend reaching out to the Customer Support team here. You won't need to log in to get support using the link I provided.

Hope this helps!