Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398239 Views
  • 947 replies
  • 107 likes
  • Account
  • 398239 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171381 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171381 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99080 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99080 Views
  • 68 replies
  • 10 likes

Solved!! Closing Account

I am considering closing my account but am really unsure. So in case I change my mind, I am curious about a few things that the help page does not address:1) If I decide to close my account, but then decide to reactivate it within 7 days, will I/my p...

  • Gig Goer
  • I am considering closing my account but am really unsure. So in case I change my mind, I am curious about a few things that the help page does not address: 1) If I decide to close my account, but th...
  • MCA94
  • Gig Goer
  • 388 Views
  • 2 replies
  • 0 likes
  • Account
  • 388 Views
  • 2 replies
  • 0 likes

I want to delete my history

How can I delete spotify history of songs I've listened to and set it so songs are never recorded? The private session no longer persists I would prefer no automatic recommendations

  • Visitor
  • How can I delete spotify history of songs I've listened to and set it so songs are never recorded? The private session no longer persists 😞 I would prefer no automatic recommendations
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Someone hacked my account

Help please. I need to recover my account I was asked to make a new email to do this

  • Casual Listener
  • Help please. I need to recover my account I was asked to make a new email to do this
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer a Premium UK account to French Familly acount

I opened my spotify account in the Uk, I curretly have a Premium account that I am stopping because I am joining a French Familly account. Now I would like to keep my playlists. What shall I do?I have changed country but it doesnt seem to be changed.

  • Visitor
  • I opened my spotify account in the Uk, I curretly have a Premium account that I am stopping because I am joining a French Familly account. Now I would like to keep my playlists. What shall I do? I...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 1 likes
  • 122 Views
  • 1 replies
  • 1 likes

Superuser Contribution Profiles like in Netflix for Spotify

PlanPremiumOperating SystemAndroid Oreo, Windows 10 My Question or Issue Hello Spotify Community, so iam thinking about this for a long time. How would it be to have "Profiles options" like in Netflix for Spotify? I know that their are Playlist but i...

  • Newbie
  • Plan Premium Operating System Android Oreo, Windows 10   My Question or Issue  Hello Spotify Community,   so iam thinking about this for a long time. How would it be to ha...
  • Morvoldo
  • Casual Listener
  • 1355 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 1355 Views
  • 5 replies
  • 0 likes

Superuser Contribution My spotify recommened for this playlist song selection cant refresh

I'm using spotify webplayer via firefox, and whenever i go into my playlists i've made and try to refresh the songs spotify recs for that playlist, the button doesnt work. The refresh feature works on the desktop version of spotify, but i perfer to u...

  • Casual Listener
  • I'm using spotify webplayer via firefox, and whenever i go into my playlists i've made and try to refresh the songs spotify recs for that playlist, the button doesnt work. The refresh feature works o...
  • Joan
  • Moderator
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Will my playlists be available if I close my account?

I'm trying to get rid of my Facebook login but I don't seem to be able to so I'm gonna close my account. Is there any way I can transfer all my playlists to the new account? I'm currently collecting the links but if I close my account, will the playl...

  • Casual Listener
  • I'm trying to get rid of my Facebook login but I don't seem to be able to so I'm gonna close my account. Is there any way I can transfer all my playlists to the new account? I'm currently collecting ...
  • kaworu_bloodpaw
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution I somehow have 2 Spotify accounts registered to the same email address.

One is a premium account, one is not. They have different user names but the same email address. I have a new phone, and when I log in with the email it takes me to the free account I have and not premium. It won't let me login using the different us...

  • Visitor
  • One is a premium account, one is not. They have different user names but the same email address. I have a new phone, and when I log in with the email it takes me to the free account I have and not pr...
  • Lyubka
  • Moderator
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me está apareciendo que no he pagado mi cuenta, cuando en realidad ya pague

Ya mi banco descontó mi Spotify y aún así sigue apareciendo en mi cuenta que todavía debo el mes, siendo esto falso

  • Visitor
  • Ya mi banco descontó mi Spotify y aún así sigue apareciendo en mi cuenta que todavía debo el mes, siendo esto falso
  • Joan
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify wont accept my home address

I live on a 1/2 street, as in 1234 34 1/2 st. and spotify wont let me enter an address with the " / " in the address so i just entered a wrong address till they correct their web site, any suggestions? I also tried " 34 and a half st" and spotify did...

  • Visitor
  • I live on a 1/2 street, as in 1234 34 1/2 st. and spotify wont let me enter an address with the " / " in the address so i just entered a wrong address till they correct their web site, any suggestio...
  • Lyubka
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution se me hace un cargo de $179 de Spotify que plan manejo?

Se me hace el cargo a la tarjeta de $179 pero no tengo activa la cuenta que elgi quisiera saber que puedo hacer para saber que tipo de cuenta es la que me estan cobrando

  • Visitor
  • Se me hace el cargo a la tarjeta de $179 pero no tengo activa la cuenta que elgi quisiera saber que puedo hacer para saber que tipo de cuenta es la que me estan cobrando
  • Alex
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend can only use Spotify on PlayStation

A friend of mine created their Spotify account via PS4, and has had the account for several years. However, when they try to get Spotify on their phone and type in their username to try and get that account, it doesn't seem to work. Is this just some...

  • Newbie
  • A friend of mine created their Spotify account via PS4, and has had the account for several years. However, when they try to get Spotify on their phone and type in their username to try and get that ...
  • Joan
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Converting username to new system

Hello,I had created my Spotify account a really long time ago, and I recently found out that the username is the same as my email name, which also happens to contain my real name, and seeing it when sharing my profile link really isn't the best thing...

  • Newbie
  • Hello, I had created my Spotify account a really long time ago, and I recently found out that the username is the same as my email name, which also happens to contain my real name, and seeing it whe...
  • Yordan
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

O cannot pay premium

Pleaseee… I am just trying pay a premium version, but in all situations it refuse my credit card or even another way to pay it. could you help me? tksmatheus

  • Visitor
  • Pleaseee… I am just trying pay a premium version, but in all situations it refuse my credit card or even another way to pay it.   could you help me?   tks matheus 
  • Billy-J
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Student account

PlanStudent premiumCountryJersey channel island in UKDeviceiPhone 14 and HP laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’m trying to make a student account and it’s keeps saying that my phone numbers country cod...

  • Visitor
  • Plan Student premium Country Jersey channel island in UK Device iPhone 14 and HP laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’m trying ...
  • Bittencourt
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting charged even tho i have a free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am getting charged 14.06 when I have a free trial

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ge...
  • Dian
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Free
  • 152 Views
  • 1 replies
  • 0 likes