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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155689 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155689 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10585 Views
  • 3 replies
  • 10 likes
  • Security
  • 10585 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506064 Views
  • 985 replies
  • 112 likes
  • Account
  • 506064 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124395 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124395 Views
  • 74 replies
  • 12 likes

Charged twice on the same date after changing payment method

PlanPremiumCountryUS DeviceSamsung Galaxy note20Ultra My Question or IssueI recently updated my payment information to Paypal, as I was checking my previous credit card details I see that I am still being charged for paypal on that credit card as wel...

  • Casual Listener
  • Plan Premium Country US   Device Samsung Galaxy note20Ultra   My Question or Issue I recently updated my payment information to Paypal, as I was checking my previous credit card de...
  • Maxim
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 426 Views
  • 1 replies
  • 0 likes

Dont have access to email anymore, for another account

PlanFreeCountry United StatesDevice:Samsung Chromebook XE303C12Operating SystemChrome OS My Question or IssueHi, I have another account, *snip* , and I have it registered with a spotify account. It was my email but I deleted the email from google a l...

  • Visitor
  • Plan Free Country  United States Device: Samsung Chromebook XE303C12 Operating System Chrome OS  My Question or Issue Hi, I have another account, *snip* , and I have it registered ...
  • Maxim
  • Spotify Star
  • 869 Views
  • 3 replies
  • 0 likes
  • Account
  • 869 Views
  • 3 replies
  • 0 likes

I can't manage my account

PlanPremium DuoCountryUKDeviceI manage my account through a windows laptop. But I listen to spotify through my apple ipad.Operating SystemWindows 11.My Question or IssueI have a premium duo account (I have not set up an additional user) and I want to...

  • Visitor
  • Plan Premium Duo Country UK Device I manage my account through a windows laptop.  But I listen to spotify through my apple ipad. Operating System Windows 11. My Question or Issue I have...
  • Maxim
  • Spotify Star
  • 1123 Views
  • 1 replies
  • 0 likes
  • Account
  • 1123 Views
  • 1 replies
  • 0 likes

I tried getting into the app and it says I am in the wrong country... which I am not.

It says that my profile has a different country. I don't see any way to even set a country in my profile. I am in the USA.

  • Visitor
  • It says that my profile has a different country. I don't see any way to even set a country in my profile. I am in the USA.
  • Maxim
  • Spotify Star
  • 1226 Views
  • 1 replies
  • 0 likes
  • 1226 Views
  • 1 replies
  • 0 likes

Should I send fans the link to my Artist Account or Regular Account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 1233 Views
  • 1 replies
  • 0 likes
  • Account
  • 1233 Views
  • 1 replies
  • 0 likes

Hi I can't reset my password and I also lost my email.

Hi ,I don't have my email right now and I want to change password.

  • Visitor
  • Hi , I don't have my email right now and I want to change password.
  • BabyEcho0_YT
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Spotify gift cards are a scam

I purchased 2 gift cards. Neither worked, after spending 2+ hours with customer service, 1 was honored. The other one had one letter obscured in the PIN because of faulty scratching system on the gift card itself. Despite having 10 of the 11 digits o...

  • Newbie
  • I purchased 2 gift cards.  Neither worked, after spending 2+ hours with customer service, 1 was honored.  The other one had one letter obscured in the PIN because of faulty scratching syste...
  • autumneliza
  • Newbie
  • 2523 Views
  • 2 replies
  • 1 likes
  • 2523 Views
  • 2 replies
  • 1 likes

Moving from Android to iPhone

PlanPremiumCountryBulgariaDeviceSamsung Galaxy S23 Ultra, iPhone 15 ProOperating SystemAndroid, iOS My Question or IssueHi!I have premium account on my Android device but I am moving to iPhone.I have installed the app on my iPhone and I have connecte...

  • Newbie
  • Plan Premium Country Bulgaria Device Samsung Galaxy S23 Ultra, iPhone 15 Pro Operating System Android, iOS   My Question or Issue Hi! I have premium account on my Android device but I...
  • Maxim
  • Spotify Star
  • 868 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 868 Views
  • 1 replies
  • 0 likes

Solved!! Can those on your family plane see who else is in the family plan?

Hi!I was wondering if my family on my family plan would be able to see what other members are in the plan? I don't mind if they are able to see what I am listening to, just the members of the plan. Thanks!

  • Newbie
  • Hi! I was wondering if my family on my family plan would be able to see what other members are in the plan? I don't mind if they are able to see what I am listening to, just the members of the plan....
  • Maxim
  • Spotify Star
  • 9267 Views
  • 4 replies
  • 0 likes
  • 9267 Views
  • 4 replies
  • 0 likes

Объединение профилей

Здравствуйте. У меня появилось 2 профиля под одним и тем же никнеймом. https://open.spotify.com/artist/01FXvrXfkx66M90sgAQXKpи https://open.spotify.com/artist/0SiC7rRt0z4PlRIYBuJyFp. Разные релизы попадают в разные профили. Просьба объединить эти про...

  • Visitor
  • Здравствуйте. У меня появилось 2 профиля под одним и тем же никнеймом. https://open.spotify.com/artist/01FXvrXfkx66M90sgAQXKp и https://open.spotify.com/artist/0SiC7rRt0z4PlRIYBuJyFp. Разные релизы ...
  • Morrrozof
  • Newbie
  • 966 Views
  • 2 replies
  • 1 likes
  • 966 Views
  • 2 replies
  • 1 likes

Superuser Contribution Paying premium but dont know what account

PlanPremiumCountryUkDevice Samsung GalaxyOperating System(Android My Question or IssueHi there, I changed phone from apple to Samsung galaxy, when I changed phone I had to log in on Spotify app again but none of my 2 emails are the right account. I'm...

  • Visitor
  • Plan Premium Country Uk Device  Samsung Galaxy Operating System (Android   My Question or Issue Hi there, I changed phone from apple to Samsung galaxy, when I changed phone I had ...
  • Ivelina
  • Moderator
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
  • 335 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution wl.spotify.com not opening for email verification

I am running a firewall but browser works normal (Android ), wl.spotify.com email activation links returns address not foundPlanFree premium once this worksCountryHollandDevicePixel 6aOperating SystemAndroid 13 My Question or IssueIs wl domain down t...

  • Casual Listener
  • I am running a firewall but browser works normal (Android ), wl.spotify.com email activation links returns address not found Plan Free premium once this works Country Holland Device Pixel 6a O...
  • Joan
  • Moderator
  • 3266 Views
  • 2 replies
  • 0 likes
  • Account
  • 3266 Views
  • 2 replies
  • 0 likes

How can I find an old account/wrapped playlists

PlanFreeCountryUnited StatesDeviceiPhone 14Operating SystemiOS 17 My Question or IssueI have a free account where I followed some artists but didn't make playlists and I thought I had Wrapped for 2018 but I cannot find the one for my account. Could i...

  • Casual Listener
  • Plan Free Country United States Device iPhone 14 Operating System iOS 17   My Question or Issue I have a free account where I followed some artists but didn't make playlists and I thou...
  • Maxim
  • Spotify Star
  • 565 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 565 Views
  • 3 replies
  • 0 likes

I' can't log in to cancel because I don't have the same # or email

I've been trying to cancel because I've been paying for 3 years and have never used it but can't log in and it would be nice to get some type of refund back

  • Visitor
  • I've been trying to cancel because I've been paying for 3 years and have never used it but can't log in and it would be nice to get some type of refund back
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Courtesy Pay Fee

I was charged a $28 coutresy pay fee on top of my usual payment on the 7th of Feb 2018 and I dont understand why. I would appreciate a reimbursement of my $28 and an explaination as to why it was taken in the first place.

  • Newbie
  • I was charged a $28 coutresy pay fee on top of my usual payment on the 7th of Feb 2018 and I dont understand why. I would appreciate a reimbursement of my $28 and an explaination as to why it was tak...
  • Zan2
  • Casual Listener
  • 3796 Views
  • 3 replies
  • 0 likes
  • 3796 Views
  • 3 replies
  • 0 likes

How do I change my card number for payment due to fraud my old card and now having a new number?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

Something went wrong when adding new login method

I have been trying to add my google account as a new login method, but it keeps returning the error message "Something went wrong, please try again." I have tried doing the process with different accounts, different login methods, clearing cache, dif...

  • Visitor
  • I have been trying to add my google account as a new login method, but it keeps returning the error message "Something went wrong, please try again." I have tried doing the process with different acc...
  • Maxim
  • Spotify Star
  • 934 Views
  • 3 replies
  • 0 likes
  • 934 Views
  • 3 replies
  • 0 likes

Solved!! Paying for Premium with foreign country card

I moved to Hungary from Finland and changed my country to Hungary in Spotify. Now I'm trying to update my account from Free to Premium but I can not do it because I have a Finnish credit card. What should I do? I can not change my country back to Fin...

  • Casual Listener
  • I moved to Hungary from Finland and changed my country to Hungary in Spotify. Now I'm trying to update my account from Free to Premium but I can not do it because I have a Finnish credit card. W...
  • Raphael27
  • Visitor
  • 19552 Views
  • 5 replies
  • 1 likes
  • 19552 Views
  • 5 replies
  • 1 likes

Superuser Contribution Account interference on different Spotify sessions and suddent Music stop

Context:I have a Spotify "Premioum Duo" Plan, with two users, User_A and User_B.I have multiple loudspeakers/google devices which are linked to the same Google home and part of the same Speaker group.User_A and User_B are not only part of the same Sp...

  • Newbie
  • Context: I have a Spotify  "Premioum Duo" Plan, with two users, User_A and User_B. I have multiple loudspeakers/google devices which are linked to the same Google home and part of the same Sp...
  • Elena
  • Moderator
  • 435 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 435 Views
  • 1 replies
  • 0 likes