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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81232 Views

9 replies

2 likes

Account
Login
  • 81232 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655998 Views

13 replies

4 likes

Account
  • 655998 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736884 Views

18 replies

29 likes

  • 736884 Views
  • 18 replies
  • 29 likes

Solved!! Unable to Update Country

I am a premium user - When I try to update my country in the 'update payment method' the checkout fails and redirects me to https://www.spotify.com/uk/premium/?checkout-offer=default-full-price-premium&checkout-error=true&ref=checkout%23plans There a...

Casual Listener

I am a premium user - When I try to update my country in the 'update payment method' the checkout fails and redirects me to   https://www.spotify.com/uk/premium/?checkout-offer=default-full-pr...

Maxim

Spotify Star

753 Views

3 replies

0 likes

Account
Premium
Subscription
  • 753 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have two accounts and one is not the main one so I want to change it

I want to change the other/main Spotify account into main google account but I cant cause its already taken and I don t know the password to the that account

Visitor

I want to change the other/main Spotify account into main google account but I cant cause its already taken and I don t know the password to the that account

Yordan

Moderator

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Lost Premium on my account despite still paying

I had Premium for 4 years with no issues. Today I have been logged out and Premium is no longer on my account. The account still has all my playlists and settings. Last payment was 31/10. Is there anyway I can find out which account my payments are g...

Visitor

I had Premium for 4 years with no issues. Today I have been logged out and Premium is no longer on my account. The account still has all my playlists and settings. Last payment was 31/10. Is there an...

user-removed

Not applicable

646 Views

1 replies

0 likes

Account
Premium
  • 646 Views
  • 1 replies
  • 0 likes

Why my account was reset?

All my history and playlist are gone from my account. Can you help me ?

Visitor

All my history and playlist are gone from my account. Can you help me ?

Maxim

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

unite two account

i want to unite two account

Visitor

i want to unite two account

Maxim

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Email address entered incorrectly

PlanPremium FamilyCountryAustraliaDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueHi, my spotify Premium Family account has the wrong email address. I noticed when I was transfer data to my new Samsung S21 today when trying to login...

Visitor

Plan Premium Family Country Australia Device Samsung Galaxy 8 Operating System Android   My Question or Issue Hi, my spotify Premium Family account has the wrong email address. I notic...

Maxim

Spotify Star

311 Views

1 replies

0 likes

Account
Login
Premium
  • 311 Views
  • 1 replies
  • 0 likes

Can't reset password

I've tried resetting my password using my email and username, but neither worked. I created the account with my google account, and I think that may be part of the reason. I was able to reset the password 3 weeks ago, but now it won't let me log in o...

Visitor

I've tried resetting my password using my email and username, but neither worked. I created the account with my google account, and I think that may be part of the reason. I was able to reset the pas...

Maxim

Spotify Star

310 Views

1 replies

0 likes

Account
  • 310 Views
  • 1 replies
  • 0 likes

i have payed for premium for years . you have shifted me to free play

you recently billed me for 11.70 as you have for years. However my new i phone 15 is only showing free spotify . its pissing me off. you help prompts are worthless

Visitor

you recently billed me for 11.70 as you have for years. However my new i phone 15 is only showing free spotify . its pissing me off. you help prompts are worthless

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Can't re-download my premium account to my android

i have a premium account that shows up on my PC and tablet. Accidently deleted from android. cant get the same home screen back when downloading and logging in.

Casual Listener

i have a premium account that shows up on my PC and tablet. Accidently deleted from android. cant get the same home screen back when downloading and logging in.

Maxim

Spotify Star

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de tarjeta de cobro

. Hola, preciso cambiar la tarjeta de donde se hace el débito de la suscripción pero no encuentro donde hacerlo, agradezco si me indican por dónde dirigirme

Visitor

. Hola, preciso cambiar la tarjeta de donde se hace el débito de la suscripción pero no encuentro donde hacerlo, agradezco si me indican por dónde dirigirme

Dian

Spotify Legend

399 Views

1 replies

0 likes

Account
  • 399 Views
  • 1 replies
  • 0 likes

I tried to change the country but I couldn't in my edit profile page.

My country is Qatar then I want to change the country to UAE which I am living now. But I cannot select the drop down many. It is stocked.

Visitor

My country is Qatar then I want to change the country to UAE which I am living now. But I cannot select the drop down many. It is stocked.

Maxim

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old Email Address

I just got a new phone and trying to log-in to Spotify but it looks like the password I had attached to my Mac isn't correct anymore. I still have access to my spotify account on my old phone, but not to my new phone or computer.I don't believe the A...

Visitor

I just got a new phone and trying to log-in to Spotify but it looks like the password I had attached to my Mac isn't correct anymore. I still have access to my spotify account on my old phone, but no...

FarrelAtmadja

Visitor

621 Views

2 replies

0 likes

Account
  • 621 Views
  • 2 replies
  • 0 likes

How do I download music?

Downloading music is an option for premium account holders, but there is no info on how to do it.

Visitor

Downloading music is an option for premium account holders, but there is no info on how to do it.

Maxim

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I download music?

Downloading music is an option for premium account holders, but there is no info on how to do it.

Visitor

Downloading music is an option for premium account holders, but there is no info on how to do it.

Not applicable

780 Views

3 replies

0 likes

  • 780 Views
  • 3 replies
  • 0 likes

Superuser Contribution I pay for one of my kids' Spotify Premium, but now want to start a Family plan

PlanFree/Premium/FamilyCountryNew Zealand My Question or IssueI pay for one of my kids' Spotify Premium, but I want to move us to a Family Premium account so my partner, other child, and I get the same benefits. Since my credit card is registered aga...

Newbie

Plan Free/Premium/Family Country New Zealand   My Question or Issue I pay for one of my kids' Spotify Premium, but I want to move us to a Family Premium account so my partner, other child,...

Eni

Moderator

439 Views

2 replies

0 likes

Account
Premium
  • 439 Views
  • 2 replies
  • 0 likes

Spotify Duo account repeatedly being logged out from Tesla

PlanPremiumCountryUK My Question or IssueI have been using my reguilar Spotify account successfully across multiple devices, including my Model S Tesla, for several years without any issue. I recently upgraded to a Spotify Duo account and now I am re...

Casual Listener

Plan Premium Country UK   My Question or Issue I have been using my reguilar Spotify account successfully across multiple devices, including my Model S Tesla, for several years without any...

Tidyfilms

Visitor

1633 Views

6 replies

1 likes

Account
  • 1633 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify pauses after 30 secs

On my PC and my phone the program will only play for about 30 seconds, YES I HAVE SIGNED OUT OF EVERYTHING, I have changed password, I've cleared cache, I've uninstalled and reinstalled 3 times, I have restared both phone and PC. NOTHING Has worked I...

Casual Listener

On my PC and my phone the program will only play for about 30 seconds, YES I HAVE SIGNED OUT OF EVERYTHING, I have changed password, I've cleared cache, I've uninstalled and reinstalled 3 times, I ha...

Elena

Moderator

502 Views

4 replies

0 likes

  • 502 Views
  • 4 replies
  • 0 likes