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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396554 Views
  • 944 replies
  • 107 likes
  • Account
  • 396554 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170554 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170554 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98850 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98850 Views
  • 68 replies
  • 10 likes

Remove from family plan

My Question or Issue i would like to remove myself from the family plan I am part of1. How do I do that?2. Will I keep all my playlists and favourites?

  • Newbie
  •     My Question or Issue   i would like to remove myself from the family plan I am part of 1. How do I do that? 2. Will I keep all my playlists and favourites?     &...
  • kaworu_bloodpaw
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution What to do with Facebook sign-up when I don't recognize account email?

When I signed up on Spotify, I did so via Facebook. However, I don't recognize the email that's registered under my account - it appears to be a random address. As such, I can't receive any emails from Spotify, and I since I created the account via F...

  • Visitor
  • When I signed up on Spotify, I did so via Facebook. However, I don't recognize the email that's registered under my account - it appears to be a random address. As such, I can't receive any emails fr...
  • Lyubka
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

why can't I have prenium personnel

It says that I am not eligible for Prenium personel, and can only have familly or student, or duo. While, I do not belong to any of the categories above.

  • Visitor
  • It says that I am not eligible for Prenium personel, and can only have familly or student, or duo. While, I do not belong to any of the categories above.
  • Jose_M
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

agregar mi correo electronico a la cuenta

quiero registrar mi mail a mi cuenta y me dice que ya esta registrado. necesito agregar mi mail asi no perder las listas y me gusta de esta cuenta al cambiar de celular

  • Visitor
  • quiero registrar mi mail a mi cuenta y me dice que ya esta registrado. necesito agregar mi mail asi no perder las listas y me gusta de esta cuenta al cambiar de celular
  • Jose_M
  • Spotify Star
  • 781 Views
  • 1 replies
  • 0 likes
  • 781 Views
  • 1 replies
  • 0 likes

Is it possible to move my personal premium account into a duo account?

My boyfriend and I are interested in combining our accounts into a duo account, but were curious if that would completely eliminate our current playlists and downloads?

  • Visitor
  • My boyfriend and I are interested in combining our accounts into a duo account, but were curious if that would completely eliminate our current playlists and downloads?
  • Jose_M
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Overdue payment but its been paid

A warning for an overdue payment keeps popping up on my Spotify App, but in my account it says my next payment isn't due till the 21st. Ive havent gotten any emails saying its overdue as well. How do I stop the pop up? It's lowkey scaring me lol

  • Newbie
  • A warning for an overdue payment keeps popping up on my Spotify App, but in my account it says my next payment isn't due till the 21st. Ive havent gotten any emails saying its overdue as well. How do...
  • Jose_M
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Playlist cleared itself

I have a playlist that had probably hundreds of songs before. I just opened it again and now there's only 4 inside for some reason. I'm about 98% sure I didn't clear them myself, and I can't find anywhere I would've moved them to. Help!!!

  • Regular
  • I have a playlist that had probably hundreds of songs before. I just opened it again and now there's only 4 inside for some reason. I'm about 98% sure I didn't clear them myself, and I can't find any...
  • Jose_M
  • Spotify Star
  • 217 Views
  • 5 replies
  • 0 likes
  • 217 Views
  • 5 replies
  • 0 likes

Minha conta está reproduzindo faixas em que eu não estou escolhendo

Meu spotify está tocando musicas sem minha autorização quando eu estou usando como se alguém estivesse as colocando, porém não divido minha conta com ninguém e são de vários artistas. Minha conta pode estar sendo hackeada? se sim o que eu faço?

  • Visitor
  • Meu spotify está tocando musicas sem minha autorização quando eu estou usando como se alguém estivesse as colocando, porém não divido minha conta com ninguém e são de vários artistas. Minha conta pod...
  • kaworu_bloodpaw
  • Roadie
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

compte duo avec un partenaire qui utilise déjà le même compte

comment créer un compte duo avec le même partenaire qui utilise déjà le même compte?

  • Visitor
  • comment créer un compte duo avec le même partenaire qui utilise déjà le même compte?
  • Jose_M
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Unable to update card

On a Mac. On the site. Hitting Update Card Info or whatever the button says, after entering my card number/expiration/CVV, does nothing. No error. No follow-up screen. Nothing. And the card is not saving.

  • Visitor
  • On a Mac. On the site. Hitting Update Card Info or whatever the button says, after entering my card number/expiration/CVV, does nothing.  No error. No follow-up screen. Nothing. And the card ...
  • Jose_M
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant make an account i get an error

When i want to create an account for my friend i get an error sayin that im using proxy eventho im not using one

  • Visitor
  • When i want to create an account for my friend i get an error sayin that im using proxy eventho im not using one
  • Alex
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

como puedo desvincular mis dispositivos offline de mi cuenta?

al qurer descargar mis listas con mi cuenta premium no me deja ya que dice que elimine todas las descargas de otros dispositivos, ya cerre la cecion en todas partes y no me deja, es algo frustrante ya que solo lo tengo configurado offline en dos disp...

  • Visitor
  • al qurer descargar mis listas con mi cuenta premium no me deja ya que dice que elimine todas las descargas de otros dispositivos, ya cerre la cecion en todas partes y no me deja, es algo frustrante y...
  • Jose_M
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I change country settings and the card for the payment?

Hello! I live in Poland almost a year, but I had Belarusian card joined to payment. The last payment wasn't successful. I'd like to change country and register my Polish card for regular payments, but I can't do it. If I'm trying to change the countr...

  • Casual Listener
  • Hello! I live in Poland almost a year, but I had Belarusian card joined to payment. The last payment wasn't successful. I'd like to change country and register my Polish card for regular payments, ...
  • Alex
  • Spotify Legend
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Signing up my dad’s Spotify account using his Apple ID gives an error message

CountryCanadaDeviceiPhone XROperating SystemiOS 16.3 My Question or IssueYesterday, I opened the Spotify app on my dad’s iPhone XR for the first time. I wanted to create his account using his Apple ID. I entered his iPhone’s passcode correctly, but I...

  • Regular
  •   Country Canada Device iPhone XR Operating System iOS 16.3   My Question or Issue Yesterday, I opened the Spotify app on my dad’s iPhone XR for the first time. I wanted to create ...
  • Jose_M
  • Spotify Star
  • 915 Views
  • 16 replies
  • 0 likes
  • Account
    Login
  • 915 Views
  • 16 replies
  • 0 likes

Confirm adresse doesn’t work on premium duo

I just subscribed to a premium duo and invited my wife tu the seconde account but when trying to confirm the adresse I put in all the information but nothing happens

  • Visitor
  • I just subscribed to a premium duo and invited my wife tu the seconde account but when trying to confirm the adresse I put in all the information but nothing happens
  • Jose_M
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Solved!! Closing Account

I am considering closing my account but am really unsure. So in case I change my mind, I am curious about a few things that the help page does not address:1) If I decide to close my account, but then decide to reactivate it within 7 days, will I/my p...

  • Gig Goer
  • I am considering closing my account but am really unsure. So in case I change my mind, I am curious about a few things that the help page does not address: 1) If I decide to close my account, but th...
  • MCA94
  • Gig Goer
  • 388 Views
  • 2 replies
  • 0 likes
  • Account
  • 388 Views
  • 2 replies
  • 0 likes