Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81228 Views

9 replies

2 likes

Account
Login
  • 81228 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655997 Views

13 replies

4 likes

Account
  • 655997 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736887 Views

18 replies

29 likes

  • 736887 Views
  • 18 replies
  • 29 likes

Family Plan, Audio Books and Account Manager

PlanPremium FamilySo the new announcement for the audio books is great, however for a family plan it's a joke. Only the account manager has access to the audio books. Guess what, this account manager doesn't like audio books, but my wife loves them. ...

Casual Listener

Plan Premium Family So the new announcement for the audio books is great, however for a family plan it's a joke. Only the account manager has access to the audio books. Guess what, this account m...

Maxim

Spotify Star

987 Views

1 replies

1 likes

Account
Premium
Subscription
  • 987 Views
  • 1 replies
  • 1 likes

How can I remove another artist's song from my profile?

I found the song below on my profile. Could you please help to remove it? It's not mine. The Title is TURN BY TURN. Thankshttps://open.spotify.com/album/4lA9HU5rjcFiZnVMzZLoEZ?si=mEF-I8NuRP2yiJWbL3SZxg

Visitor

I found the song below on my profile. Could you please help to remove it? It's not mine. The Title is TURN BY TURN. Thanks https://open.spotify.com/album/4lA9HU5rjcFiZnVMzZLoEZ?si=mEF-I8NuRP2yiJWb...

Maxim

Spotify Star

833 Views

1 replies

0 likes

  • 833 Views
  • 1 replies
  • 0 likes

Superuser Contribution I seem to have 2 accounts - How do I get a refund for the one I don't use but have paid for!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been paying for 2 accounts?!?!?

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Methinks

Visitor

633 Views

2 replies

0 likes

Premium
  • 633 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log in

PlanPremiumCountryUSADeviceiPhone 13 Pro MaxOperating SystemIOS 17 My Question or IssueI am trying to log in to my main Spotify account with the CORRECT login information but it just isn't working. I logged out earlier to log into this account for a ...

Visitor

  Plan Premium Country USA Device iPhone 13 Pro Max Operating System IOS 17   My Question or Issue I am trying to log in to my main Spotify account with the CORRECT login informa...

Joan

Moderator

354 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 354 Views
  • 1 replies
  • 0 likes

Yo tengo cuenta familiar igual figuro con cuenta individual para eliminar

Figuro con 2 suscripciones una familiar y otra individual está última la eliminé pero aún siguen los cobros.

Visitor

Figuro con 2 suscripciones una familiar y otra individual está última la eliminé pero aún siguen los cobros.

Prague

Community Legend

294 Views

1 replies

1 likes

  • 294 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I have lost access to my Spotify account

PlanPremiumCountryUkraineDevice(iPhone XS, Samsung phone, 2 PCs)Operating System(iOS last, Windows 10,etc.) My Question or IssueI have lost access to my Spotify account. One day I was logged out of all my devices, and I could no longer log into my ac...

Casual Listener

Plan Premium Country Ukraine Device (iPhone XS, Samsung phone, 2 PCs) Operating System (iOS last, Windows 10,etc.)   My Question or Issue I have lost access to my Spotify account. One ...

fianjars

Visitor

4594 Views

11 replies

0 likes

Account
Login
Subscription
  • 4594 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can’t log in

I can’t remember my username or password for Spotify to log into the app on my phone but I’m logged into the account on my Xbox is there anyway I can find my user on the Xbox as I can’t seem to find it

Visitor

I can’t remember my username or password for Spotify to log into the app on my phone but I’m logged into the account on my Xbox is there anyway I can find my user on the Xbox as I can’t seem to find ...

Maria

Moderator

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

I am not able to change countries in my account, so i can't update payment

I moved countries. Permanently. I need to update payment method. The new card entered is not allowed because it does not match my existing profile's country (which is my former country of residence)I then try to change country via My Profile / Accoun...

Visitor

I moved countries. Permanently. I need to update payment method. The new card entered is not allowed because it does not match my existing profile's country (which is my former country of residen...

Maxim

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

How to transfer Audiobooks to another account

Hello, I have two accounts on Spotify and I own audiobooks on both. I want just one account but when I got another audiobook with a promo code I accidentally added it to the wrong account. Is there a way to merge accounts or transfer ownership of aud...

Visitor

Hello,    I have two accounts on Spotify and I own audiobooks on both. I want just one account but when I got another audiobook with a promo code I accidentally added it to the wrong acco...

Maxim

Spotify Star

1158 Views

1 replies

0 likes

Account
  • 1158 Views
  • 1 replies
  • 0 likes

double billing.

I am being billed twice for the same amount, same account. How do I cancel one of the bills without cancelling my account?

Visitor

I am being billed twice for the same amount, same account. How do I cancel one of the bills without cancelling my account?

Maxim

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login. Nothing seems to be fixing it.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI can't login. Reset password isn't sent to my Gmail. Yes, it is the correct one. Used different devices to try and login, did not work. Reinstalling didn't work either. Manu...

Visitor

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I can't login. Reset password isn't sent to my Gmail. Yes, it is the correct one. Used different d...

Yordan

Moderator

747 Views

6 replies

0 likes

Account
Login
  • 747 Views
  • 6 replies
  • 0 likes

Solved!! can't link my spotify to my tinder account via any given option.

can't link my spotify account to tinder via any given option (facebook, google or email). Facebook gives an error code, signing in with google only opens browser version of spotify, and email asks captcha, and after captcha it gives an error code and...

Casual Listener

can't link my spotify account to tinder via any given option (facebook, google or email). Facebook gives an error code, signing in with google only opens browser version of spotify, and email asks ca...

kuranenpaskasovellus

Casual Listener

681 Views

2 replies

0 likes

  • 681 Views
  • 2 replies
  • 0 likes

Solved!! Checking how old is my account

is it possible to check how old is my spotify account?something i need for a data project

Newbie

is it possible to check how old is my spotify account? something i need for a data project

Maxim

Spotify Star

2209 Views

1 replies

0 likes

Account
  • 2209 Views
  • 1 replies
  • 0 likes

Forget Devices

PlanFree/PremiumCountryIreland / UK DeviceAmazon Alexa My Question or IssueSpotify will not forget devices I have linked to my account. I have tried everything from removing device to logging out everywhere. This is frustrating as I can only listen t...

Visitor

Plan Free/Premium Country Ireland / UK   Device Amazon Alexa    My Question or Issue Spotify will not forget devices I have linked to my account. I have tried everything from ...

Maxim

Spotify Star

409 Views

1 replies

0 likes

Other
  • 409 Views
  • 1 replies
  • 0 likes

someone linked my profile to his song

https://open.spotify.com/track/0wyus7VbMXjuGXVnTxFFgG?si=9ef0435ccea94ae1in this song, im not the one. asking for help in deleting it

Visitor

https://open.spotify.com/track/0wyus7VbMXjuGXVnTxFFgG?si=9ef0435ccea94ae1 in this song, im not the one. asking for help in deleting it

mauve_minnow

Roadie

479 Views

1 replies

1 likes

  • 479 Views
  • 1 replies
  • 1 likes

Superuser Contribution Re: Changing from premium to family do playlists and downloads get deleted?

I changed my premium plan from family one to the student one, but when i logged in the same account, my playlists lost many data, including songs and podcasts, which i followed or liked during my subcription of family plan. but right now everything's...

Casual Listener

I changed my premium plan from family one to the student one, but when i logged in the same account, my playlists lost many data, including songs and podcasts, which i followed or liked during my sub...

MihailY

Moderator

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do i see number 2 instead of my profile picture? Another user?

Lately my profile picture has been replaced wit a picture of number 2,i haven't done it. Is other user on my account?

Visitor

Lately my profile picture has been replaced wit a picture of number 2,i haven't done it. Is other user on my account?

Joan

Moderator

5702 Views

1 replies

0 likes

  • 5702 Views
  • 1 replies
  • 0 likes