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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14773 Views

7 replies

11 likes

Security
  • 14773 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553466 Views

991 replies

116 likes

Account
  • 553466 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131151 Views

74 replies

12 likes

Account
Login
Premium
  • 131151 Views
  • 74 replies
  • 12 likes

Superuser Contribution Password reset link is not working

Plan Free Country Spain Device Xiaomi Redmi Operating System Android My Question or Issue I'm trying to change my password and the reset link is not working and keeps saying something went wrong. What can I do?

Visitor

Plan   Free   Country   Spain   Device   Xiaomi Redmi   Operating System   Android       My Question or Issue   I'm trying t...

Maxim

Spotify Star

273 Views

1 replies

0 likes

Account
  • 273 Views
  • 1 replies
  • 0 likes

I can't log in on new phone. I know my username but not my email address

My username is an alphanumeric string. So when I go to log in without password I have no idea which email address to check for the link it sends. In settings and privacy on my old phone it doesn't list the email address. From the top of the screen it...

Visitor

My username is an alphanumeric string. So when I go to log in without password I have no idea which email address to check for the link it sends. In settings and privacy on my old phone it doesn't li...

Maxim

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

"Spotify Legend" rank missing

Just noticed that my title on the Spotify Community has changed back to Roadie when it was at one point "Spotify Legend" from volunteering for the stars program. Maybe its petty, but can we fix this? I think its a fun title.Thanks for letting me know...

Roadie

Just noticed that my title on the Spotify Community has changed back to Roadie when it was at one point "Spotify Legend" from volunteering for the stars program. Maybe its petty, but can we fix this?...

Maxim

Spotify Star

551 Views

3 replies

0 likes

Account
Other
  • 551 Views
  • 3 replies
  • 0 likes

Can't change country

I've moved from Australia to France. My Spotify account is still linked to Australia. I can't change it and I can't update my payment method to a card that isn't australian.

Visitor

I've moved from Australia to France. My Spotify account is still linked to Australia. I can't change it and I can't update my payment method to a card that isn't australian.

Maxim

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Login with google problem

PlanPremiumCountryPolandDeviceWeb playerOperating SystemWindows 10, Linux Mint My Question or IssueI can't login using google account. My profile was created with google email address, spotify password is remembered by google account, but when i'm tr...

Regular

Plan Premium Country Poland Device Web player Operating System Windows 10, Linux Mint   My Question or Issue I can't login using google account. My profile was created with google emai...

MihailY

Moderator

40509 Views

11 replies

1 likes

Account
Login
  • 40509 Views
  • 11 replies
  • 1 likes

Cannot change Country or Region

I have moved from the UK to New Zealand and have a Premium Individual account. If I try to Edit Profile, the Change Country or Region option is greyed out. If I try to update my payment details to a New Zealand account, it cannot be done because it i...

Casual Listener

I have moved from the UK to New Zealand and have a Premium Individual account. If I try to Edit Profile, the Change Country or Region option is greyed out. If I try to update my payment details t...

osornios

Spotify Star

516 Views

3 replies

0 likes

  • 516 Views
  • 3 replies
  • 0 likes

Can't choose a different country, whenever I try there's a warning.

My current account country is Portugal, but eventually I moved to Ireland and I want to change my payment card to a different one and I am unable.

Visitor

My current account country is Portugal, but eventually I moved to Ireland and I want to change my payment card to a different one and I am unable.

Maxim

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Spotify in church (Public vs Private)

I recognise there have been other posts on the legality of streaming spotify in a church setting, which clearly comes under 'commerical use' T&C's. This makes sense particuarly for our Sunday services which are public and open to all. However, our ch...

Newbie

I recognise there have been other posts on the legality of streaming spotify in a church setting, which clearly comes under 'commerical use' T&C's. This makes sense particuarly for our Sunday ser...

592 Views

0 replies

0 likes

Account
  • 592 Views
  • 0 replies
  • 0 likes

I logged out and now I am unable to login from my phone num or email

After logging out I am trying to login from phone num it’s showing check the num and neither any of my email is working. How to retrieve my data or playlist from my account.

Visitor

After logging out I am trying to login from phone num it’s showing check the num and neither any of my email is working. How to retrieve my data or playlist from my account.

Maxim

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

I missed out my 2023 wrap up summary

I have been waiting to see my top listening artist but I never see the video showed up last November and December. I never what was my top list, didn't get to see the summary

Visitor

I have been waiting to see my top listening artist but I never see the video showed up last November and December. I never what was my top list, didn't get to see the summary

Maxim

Spotify Star

1168 Views

1 replies

0 likes

  • 1168 Views
  • 1 replies
  • 0 likes

Solved!! account deletion process duration

Greetings, on February 22nd I decided to delete my main account in order to start fresh (basically I just wanted to delete my entire music history). However, even after 13 days, it seems that my account hasn't been deleted yet:I can still see my old ...

Newbie

Greetings, on February 22nd I decided to delete my main account in order to start fresh (basically I just wanted to delete my entire music history).   However, even after 13 days, it seems tha...

Maxim

Spotify Star

3009 Views

1 replies

0 likes

Account
  • 3009 Views
  • 1 replies
  • 0 likes

I can't login with my phone number

I purchased a premium duo plan and as i logged out of my mobile and now I am trying to login again and it's showing "check the mobile number. Try again" error whenever i try

Visitor

I purchased a premium duo plan and as i logged out of my mobile and now I am trying to login again and it's showing "check the mobile number. Try again" error whenever i try

osornios

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login , error : desktop_login_account:5

PremiumRomaniaWindows 11 ProI've had spotify and this laptop for 2 years now, used it every day.Today, the spotify app won't let me login, it works on my smartphone, it works on the web player, it doesn't on the app.My account is linked to my Faceboo...

Regular

Premium Romania Windows 11 Pro I've had spotify and this laptop for 2 years now, used it every day. Today, the spotify app won't let me login, it works on my smartphone, it works on the web play...

LamirGwyn

Visitor

4891 Views

14 replies

0 likes

  • 4891 Views
  • 14 replies
  • 0 likes

i can not switch my family membership to duo. Always an error message

when i want to change the membership family to duo, an error message apears. Impossible to switch the membership

Visitor

when i want to change the membership family to duo, an error message apears. Impossible to switch the membership

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

did not sign up for paid account with free trial. why did i get a notice?

Received an email notifying me my free use is changing to a Premium account with charge. When I tried to actually do that, received a message that I could not do that because of previously using the free trial option.How do I ensure billing does not ...

Visitor

Received an email notifying me my free use is changing to a Premium account with charge. When I tried to actually do that, received a message that I could not do that because of previously using the ...

Luan

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice

After upgrading to the family plan I'm being charged twice by Spotify, once by Spotify London for the family plan, once by Spotify Stockholm for the old premium account. I would like to contact Spotify before going to the bank to chargeback. Anybody ...

Regular

After upgrading to the family plan I'm being charged twice by Spotify, once by Spotify London for the family plan, once by Spotify Stockholm for the old premium account. I would like to contact Spoti...

Bittencourt

Spotify Star

909 Views

11 replies

0 likes

Account
Subscription
  • 909 Views
  • 11 replies
  • 0 likes

comment accéder à mon compte spotify sans avoir accès à mon mail associé

Je n'ai plus accès à mon mail qui est associé à mon compte et je ne me rappelle pas du mot de passe, je n'ai que mon identifiant.

Visitor

Je n'ai plus accès à mon mail qui est associé à mon compte et je ne me rappelle pas du mot de passe, je n'ai que mon identifiant.

AdamDamon

Spotify Star

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Não consigo usar Spotify no Brasil com o celular dos EUA…

(SORRY FOR THIS IS IN PORTUGUESE, IDK WRITE ENGLISH. PLS TRANSLATE…) Fui nos Estados Unidos e ganhei um celular de lá. Chegando aqui o spotify pouco tempo depois parou de funcionar pois aparece algo como “Só é permitido usar 14 dias de spotify grátis...

Newbie

(SORRY FOR THIS IS IN PORTUGUESE, IDK WRITE ENGLISH. PLS TRANSLATE…) Fui nos Estados Unidos e ganhei um celular de lá. Chegando aqui o spotify pouco tempo depois parou de funcionar pois aparece algo ...

Luan

Spotify Star

879 Views

2 replies

0 likes

  • 879 Views
  • 2 replies
  • 0 likes