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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83047 Views

29 replies

0 likes

  • 83047 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103858 Views

10 replies

3 likes

Account
Login
  • 103858 Views
  • 10 replies
  • 3 likes

No me deja canjear el pin virtual

Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."

Visitor

Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."

Billy-J

Spotify Star

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

am i hacked?

Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account. Cleaned the connections, apps, changed password. but now those awful artists just hang there in my library! How d...

Casual Listener

Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account.  Cleaned the connections, apps, changed password.  ...

Billy-J

Spotify Star

382 Views

1 replies

0 likes

Account
Premium
  • 382 Views
  • 1 replies
  • 0 likes

Accessing spotify with a duo account

My husband created a duo account so that I have my own profile which I use on my phone. I then tried to access spotify on my laptop but I didn't have the password. I tried accessing it using the cell number, but when I entered my number it said it di...

Visitor

My husband created a duo account so that I have my own profile which I use on my phone.  I then tried to access spotify on my laptop but I didn't have the password.  I tried accessing it us...

Bittencourt

Spotify Star

380 Views

1 replies

0 likes

Account
  • 380 Views
  • 1 replies
  • 0 likes

How do I change my country and update my payment method?

My current plan is in South Africa and I want to change to UK. If I try to enter my UK credit card details, it says it doesn't match my country but when I try to change my country to UK it says the plan doesn't exist. How do I resolve this?

Visitor

My current plan is in South Africa and I want to change to UK. If I try to enter my UK credit card details, it says it doesn't match my country but when I try to change my country to UK it says the p...

Not applicable

842 Views

2 replies

0 likes

  • 842 Views
  • 2 replies
  • 0 likes

Superuser Contribution I couldn't log in it said I didn't have an account even though I do

I've always used the continue with google option to log in to my account but now I pick that option and it says that I don't have an account linked to it so now I lost all my playlists I made another account but I wanna get my playlists back

Casual Listener

I've always used the continue with google option to log in to my account but now I pick that option and it says that I don't have an account linked to it so now I lost all my playlists I made another...

Saranyapong

Newbie

1344 Views

2 replies

0 likes

  • 1344 Views
  • 2 replies
  • 0 likes

Solved!! Cannot access Spotify free

Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.

Casual Listener

Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.

Pottering

Casual Listener

5155 Views

5 replies

0 likes

  • 5155 Views
  • 5 replies
  • 0 likes

no me deja ingresar a mi cuenta y quiero cancelar el premium

no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta estaban los datos de mi tarjeta y no sé como hacerlo

Visitor

no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta es...

Billy-J

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

How do I subscribe and post on a thread

I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I’ve voted and will be notified when it is resolved ...

Newbie

I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I...

Billy-J

Spotify Star

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Tengo 2 cuentas de Spotify con el mismo correo

Tenía una cuenta abierta con un correo y mi hermana me iba a compartir Spotify premium para duo me meti al link Que Ella me envió y la página me sugirió una cuenta y creí que esa era la mía pero no era y ahora no logro volver a iniciar sección en mi ...

Visitor

Tenía una cuenta abierta con un correo y mi hermana me iba a compartir Spotify premium para duo me meti al link Que Ella me envió y la página me sugirió una cuenta y creí que esa era la mía pero no e...

Jose_M

Spotify Star

4695 Views

5 replies

0 likes

  • 4695 Views
  • 5 replies
  • 0 likes

Paid for premium, but my account didn't update

I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?

Visitor

I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?  

Billy-J

Spotify Star

541 Views

2 replies

0 likes

Account
Premium
  • 541 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Device list contains old entries

Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains

Roadie

Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains

MartinT

Spotify Legend

482 Views

2 replies

0 likes

  • 482 Views
  • 2 replies
  • 0 likes

I cannot get adult verification

I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake

Visitor

I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake

TanyaS

Spotify Star

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

I paid my premium individual account.

I paid my premium individual account but I still listen to ads. I received a message stating that I will receive my bill by May 19. But why am I listening to ads? I wanted to pay again and I couldn't. I want Spotify to charge my account monthly. I ca...

Visitor

I paid my premium individual account but I still listen to ads. I received a message stating that I will receive my bill by May 19. But why am I listening to ads? I wanted to pay again and I couldn...

ribezaz

Spotify Star

294 Views

1 replies

1 likes

  • 294 Views
  • 1 replies
  • 1 likes

What is the meaning of suspicious activities at my account?

Why do I keep getting repeated e-mails asking me to reset my password because suspicious activity has been detected on my account?Why is this happening?Why does this happen even though I always use a different and high-quality password?

Visitor

Why do I keep getting repeated e-mails asking me to reset my password because suspicious activity has been detected on my account? Why is this happening? Why does this happen even though I always u...

Billy-J

Spotify Star

779 Views

1 replies

1 likes

  • 779 Views
  • 1 replies
  • 1 likes

Account

I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?

Visitor

I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?  

Billy-J

Spotify Star

301 Views

1 replies

0 likes

Account
  • 301 Views
  • 1 replies
  • 0 likes

Why does my Phone have premium but my pc app doesn't

I am logged in with the same account on my phone and pc. But my phone has the premium activated and my pc doesn't

Visitor

I am logged in with the same account on my phone and pc. But my phone has the premium activated and my pc doesn't

Billy-J

Spotify Star

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes