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Been logged out and can't get back in because no longer have access to my email

Been logged out and can't get back in because no longer have access to my email

As the title says I've been logged out and can't get back in but can't reset my password because I don't have access to the email address anymore but I can't change my email address without logging in. 

Plan 

Premium duo

Country - UK 

 

Device

Black view bv9000

Operating System

? Don't know sorry 

 

My Question or Issue

See above been logged out can't access or change email address 

 

Reply
1 Reply

Hey @Twter,

 

Thanks for posting in the Community and welcome.

 

In this case, the best way to go would be to get in touch with our Customer Support team, so they can provide some insights about how to proceed here to help you recover access to your account. You can find out how to contact them here

As mods, we don't have access to our users' accounts. But no worries! The Customer Support team will look into it as soon as you contact them

 

We hope you found this helpful. Let us know if you need anything else. 

AlejaRModerator
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