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Can't log into iphone XR app, but can log into iphone browser and tv/desktop spotify app

Can't log into iphone XR app, but can log into iphone browser and tv/desktop spotify app

Plan

Premium

Country

USA

Device

Iphone XR, had Iphone 6

My Question or Issue

 

I got a new phone (iPhone XR) and can not log into the sportify app.

 

I can log into Spotify on the phone browser, desktop browser, desktop app, and tv app but not phone app.

 

When I log in using the correct username/email I get a notification that "something went wrong. try again."

 

Then after a few attempts the window pops up asking If I'd like to log in using the link emailed instead of password. When I click on the link to open in the app, I get a window that pops up saying "The link is no longer valid". When I click on the link to open in safari I am prompted to create a new password, I then create a new password and still get the same notification when logging in that says "something went wrong try again"

 

I have purposely put in the wrong password and receive the message "This email and password combination is incorrect"

 

I have tried creating a new account and get the message "something went wrong. Try again"

 

So far I have:

 

1. Deleted app, then reinstalled

2. Done a "clean" re-install

3. Created a new password

4. Reset the iPhone back to factory settings

5. I have logged into the Spotify app on my iPhone 6 and cleared the cache

6. I have tried logging in with both email and username

7. I have tried creating a new account, and after getting through all the steps, when I finally log into the new account I get the same message "something went wrong. try again"

8. I have tried typing in log in info compared to it being filled out using face ID

9. I have logged out everywhere

10. Chatted with three different Spotify techs who sent me outdated topic boards and the only advice they could give me was to delete and reinstall

 

Reply
2 Replies

I also downloaded the Spotify Stations app and was not able to log into my account using the correct log in info.

Hey @carlaannjones,

 

Thanks for your post! We'll do our best to help.

 

Try the following:

  • Go to your device app settings and make sure Spotify is granted all permissions.
  • Clear all app data for Spotify.

Let us know how it goes.

AlexModerator
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