Can't log into my account

[ihabig]

When I went onto my spotify app today, it tells me that I have been logged out. I try logging back in with my account (which I know for sure the username and password), but it says it's wrong and there's an error code 3. I have spotify premium so I am clearly upset and I've tried everything. I tried resetting my password, but the email never reaches my inbox, I don't have facebook, and the troubleshooting on the website is useless. I cannot sign in on my computer either and I need to account back. I made a new account to see if it was still there, and it is, and there are no changes to my playlists either. I would really like it if I didn't have to make a new account so please help. 

[Luan]

Hey, @ihabig 

Welcome to Spotify Community and thanks for reaching out here!

About your issue, I found some cases apparently like yours and people that could solve their issues tried to log in using their email address instead of the username. Could you try it? 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

[ihabig]

unfortunately, that doesn't seem to work

[Luan · Accepted solution]

Hey again, @ihabig 

Please, try to reset your password again, but now through an incognito tab on your browser. And remember to double check your spam folders, and please, check all your email address that you've created in the past, because you could mix your email addresses and probably may receiving emails on another inbox. Follow these steps and let me know if you could solve your issue.

Best Regards,

hezorg