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Can't log into spotify on the Mac App

Can't log into spotify on the Mac App

Plan

Premium

Country

 United States

Device

Macbook air 2018

Operating System

 

My Question or Issue

 I just got a new laptop and I wanted to download the Spotify app. When I log in on the web browser, no problem. But, when I try to log in with Facebook it authenticates it and then says the password or username is wrong? I even tried logging out of Facebook and trying again, and also just typing in my Facebook credentials into the username and password bar but the same message shows up. I just want to listen on my computer!

Screen Shot 2019-01-18 at 12.31.36 PM.png
Reply
3 Replies

Hi @eliserosenthal, thanks for writing.

 

Please try logging in using not your email address, but just the username.  Instead of username@gmail.com, just type in the username and let me know if this works!

 

BittencourtSpotify Star
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Hi! So I kept trying and all I had to do I guess was refresh the page on google chrome when the error came up and it worked! Thank you for your help though!

Hey @eliserosenthal, I'm glad you could solve it!

 

Let me know if you need any other help, and happy listening 🙂

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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