Help Wizard

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Can't login due to country

Can't login due to country

Dear All,


I was told that I couldn't access my Spotify account as the country I am in is not the same as the country I listed when registering my account. I have since updated the country and postcode, but am still getting the same message! Please assist.



1 Reply

Hey @Elilliane!


It's not cool that this happens. Remember that with a Free subscription you can only use the account abroad for 14 days. There's some info about it here.


If you still have a hard time with it, our Support team will be able to help you. Just reach them on Facebook or Twitter at @SpotifyCares or via email here. They'll take a look backstage and help you out.


Take care 🙂

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