Can't login due to country

[Elilliane]

Dear All,

I was told that I couldn't access my Spotify account as the country I am in is not the same as the country I listed when registering my account. I have since updated the country and postcode, but am still getting the same message! Please assist.

Eli

[FabianS_Bogota]

Hey @Elilliane!

It's not cool that this happens. Remember that with a Free subscription you can only use the account abroad for 14 days. There's some info about it here.

If you still have a hard time with it, our Support team will be able to help you. Just reach them on Facebook or Twitter at @SpotifyCares or via email here. They'll take a look backstage and help you out.

Take care 🙂