Can´t login to Premium Accoun - Duplicate Accounts!

[user-removed]

Hi,

a few weeks ago I changed my password on Facebook. Some days later I can´t login to my Premium-Account on Spotify.

On Feb 22. I contact the support (Case #01263364). A few days later, on Feb 25. (many more than 24h) a Julia from your Supprot-Team contacting me, aksing some things. I reply and never heard again...

Now, a week after the problem occurs: Please fix it.

Summary:

- Case #01263364

- duplicate Accounts, cant login to my original Account (1147952389)

- Spotify creating several other accounts to my email (<snip>@googlemail.com)

11131896049  <- Duplicate!
11132299771 <- Duplicate!
11132684821 <- Duplicate!

... some more .. <- Duplicate!

1147952389 <-- ORIGINAL!!

<snip>

Please fix this!

Please dont let me wait another week!

Plaese dont ignore me!

Plaese get me my premium account back!

------------------------- Emails with Julia -----------------------------------------------------------

<snip>

[Peter__]

I'm going to hide all of those details, best not to post any sort of private information here.

I will escalate your case number now to see what has happened to it. Unfortunately with it being the weekend, it might take a little longer to get a reply.

[user-removed]

Ok thx Peter... but dont say you need this infos to do anything like they do in the support emails...

[Richard]

Hey Chris, I've put your case back in the queue for one of our dedicated German speakers. They'll be in touch soon to help you out here.

From what I can see, our last email to you must not have got through. Don't forget to check your junk/spam filters.

[user-removed]

Hi Richard,

I checked my spam folder, but there is no email from the Spotify Support.

Here is the timeline:

- Feb. 22.: first contact from me via the contact formular

- Feb. 25.: email from Spotify Support (Julia), they asked about date of birth, credit card... and says they will fix the problem

- Feb. 25.: I replied the email with all the information

- Feb. 27.: I replied the same email again, because nothing happend

- Mar. 02 (today): I wrote in this forum...

I hope this story get any longer... 🙂

Chris.

[Chris12]

Nex chapter ... and spotify creats also a new account...

- Feb. 22.: first contact from me via the contact formular
- Feb. 25.: email from Spotify Support (Julia), they asked about date of birth, credit card... and says they will fix the problem
- Feb. 25.: I replied the email with all the information
- Feb. 27.: I replied the same email again, because nothing happend
- Mar. 02.: I wrote in this forum...

new...
- Mar. 03.: Email from your support to me. Says I have to reset my password via "https://www.spotify.com/de/password-reset/"
But this don´t work!!! This site tells me, that i have to change my password via FB. Its sending me no Reset-Mail or someting else!
- Mar. 03. I replied to your support via Email .... NO RESPONSE! They never responsed to my emails... 😞 Why?
- Mar. 05. (today): looking for help...

Every time a start my Spotify Desktop Client after you guys cleaning the duplicates, a new account was created. I can´t login with "Chris-12"-Account. 😞

12th day without your service... but pay the full fee! (?)

Here is my suggestion:
I created this brand new Spotify-only-Account without fu*king Facebook. Can you guys transfer my premium status and the playlists/stars from the original account (1147952389) to this the new account!?

So please help me!

Please read and answer the emails a pelied to your support (as chold.mobile****)

Last but not least: tell me what you think about my suggestion ... make this account (ch.mail.1337***) to my premium account and drop all the other sh*t.

Thanks for help.

[user-removed]

Hi Chris,

Sorry to see that this has gone on for so long.  The normal fix to this problem is to ask you to log out of Spotify and then we remove the duplicate.  This then allows us to send you a reset token for the first account and then would let you relink your Facebook account to the main Spotify account.  I can do this for you now if you wish  - or if you prefer, I can transfer over the playlists and the remaining time on your subscription to the new chr***ld12 account.

[Chris12]

Hi Calvin,

thanks for your help.

Please transfer over the playlists and the remaining time on my subscription to the new chr***ld12 account.

Thank you.

[user-removed · Accepted solution]

Hi Chris,

Sorry for the delay - I have just logged in.  The playlists/starred tracks have now been transferred over and I have put a code on for the remaining subscription.  You will need to resubscribe via www.spotify.com/account/subscription if you wish to continue on the paid service after 6th April.

I hope that this is a good solution.  Please let us know if you need anything else.

[Chris12]

Hi Calvin,

thank you. Now every thing works fine. You did a good job.

Chris.

[user-removed]

Hi Peter! Same thing is happening to me. I must have duplicate account as well.. I've submitted 2 tickets and written more than one message on the community board and have still not heard back from anyone.

I am paying for Premium and am not even able to use it for a week. I expect that I would be reimbursed for this?

Can you please help resolve this or route me to the right person??

Thank you!

Angela

[user-removed]

can you move the playlists/starred tracks i saved in my old account to my new account?

I don't remember the password and the email