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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81518 Views

9 replies

2 likes

Account
Login
  • 81518 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656541 Views

13 replies

4 likes

Account
  • 656541 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737598 Views

18 replies

29 likes

  • 737598 Views
  • 18 replies
  • 29 likes

My $9

I clicked the banner for the .99 promotion. The amount taken was 9.99 I would like my $9 back. I should only be charged .99 cents for 3 months the way it was advertised. Who's gonna fix this?????

Newbie

I clicked the banner for the .99 promotion. The amount taken was 9.99 I would like my $9 back. I should only be charged .99 cents for 3 months the way it was advertised. Who's gonna fix this?????

175 Views

0 replies

0 likes

Premium
  • 175 Views
  • 0 replies
  • 0 likes

Canceling Premium without password or E-mail

The Spotify user I've usually used (fredrikstokkebryn) recently changed it's password by itself and I didn't know what E-mail it's linked with. So the family has bought Family Premium and I've joined in with another account (Frestokk). How do I cance...

Newbie

The Spotify user I've usually used (fredrikstokkebryn) recently changed it's password by itself and I didn't know what E-mail it's linked with. So the family has bought Family Premium and I've joined...

DasPeter

Community Legend

225 Views

1 replies

0 likes

Account
Premium
Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Spotify charged me 1.12 (5) times on my credit card

I was planning to do the 99 cents for 3 months, but it said i have already used this deal and brought me to the 10$ page which i didnt want to do so i just backed out. I tried making a new account for this deal but i think the deal is linked to your ...

Newbie

I was planning to do the 99 cents for 3 months, but it said i have already used this deal and brought me to the 10$ page which i didnt want to do so i just backed out. I tried making a new account fo...

Bujahking

Newbie

249 Views

2 replies

0 likes

Account
Subscription
  • 249 Views
  • 2 replies
  • 0 likes

Trying to upgrade to premium at special rate

I'm trying to upgrade to premium at the special rate but it tells me I already have taken advantage of the offer... I did get the offer for my son on a different account but we can't seem to both listen to music at the same time and he is always usin...

Casual Listener

I'm trying to upgrade to premium at the special rate but it tells me I already have taken advantage of the offer... I did get the offer for my son on a different account but we can't seem to both lis...

DasPeter

Community Legend

402 Views

5 replies

0 likes

Account
Premium
  • 402 Views
  • 5 replies
  • 0 likes

Hacked Account

I started with premium a couple of weeks ago, I share the account with my girlfriend. Recently I started seeing playlists that we didnt listen to, and in offline there were other devices that I don't know. I changed my password, is there anything els...

Newbie

I started with premium a couple of weeks ago, I share the account with my girlfriend. Recently I started seeing playlists that we didnt listen to, and in offline there were other devices th...

nhubbard

Casual Listener

378 Views

1 replies

0 likes

Account
Premium
Security
  • 378 Views
  • 1 replies
  • 0 likes

Paid for Spotify Premium and wasn't upgraded

Hi, I´m from Mexico and I´m having problems with my payments since I paid to upgrade my free account to a premium account. The charge was made given that I have received the notification from my bank. It's worth mentioning that the charge was made tw...

Newbie

Hi, I´m from Mexico and I´m having problems with my payments since I paid to upgrade my free account to a premium account. The charge was made given that I have received the notification from my...

DasPeter

Community Legend

278 Views

1 replies

0 likes

Account
Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Won't give option to upgrade to premium on mobile

I'm trying to upgrade to premium on my iPhone but it won't even give me the option to do so. I go to settings and press the account bar and the only thing it says is the subscription is free and it has no other option to upgrade

Newbie

I'm trying to upgrade to premium on my iPhone but it won't even give me the option to do so. I go to settings and press the account bar and the only thing it says is the subscription is free and it h...

DasPeter

Community Legend

4220 Views

1 replies

0 likes

Account
Premium
Subscription
  • 4220 Views
  • 1 replies
  • 0 likes

Family plan

Need help with family subscription.

Newbie

Need help with family subscription.

DasPeter

Community Legend

263 Views

1 replies

0 likes

Account
  • 263 Views
  • 1 replies
  • 0 likes

7 day free trial instead of 0,99€ for 3 Months

Hi everyone, I wanted to buy my GF the 0,99€ for 3 Months premium but instead the 7 days free premium has been activated. How can I change to the right offer? tia

Newbie

Hi everyone,     I wanted to buy my GF the 0,99€ for 3 Months premium but instead the 7 days free premium has been activated.   How can I change to the right offer?   tia ...

367 Views

0 replies

0 likes

Account
Premium
  • 367 Views
  • 0 replies
  • 0 likes

Unlink Facebook account to link to another

Hello,I've created one Spotify account without linking to Facebook initially.Once I've tried to link it to Facebook but, as another person with his own FB profile have logged in my computer, it connected automatically to his profile.I've tried everyt...

Casual Listener

Hello, I've created one Spotify account without linking to Facebook initially. Once I've tried to link it to Facebook but, as another person with his own FB profile have logged in my computer, it c...

zupytupy

Casual Listener

447 Views

2 replies

0 likes

Account
Login
Premium
  • 447 Views
  • 2 replies
  • 0 likes

Cant login in my GF account

Hi there, im having a problem logging into my girlfriends spotify. We share one account because it has premium on her iphone plan, however recently when i try logging into her account on my windows 10, it seems to be saying incorrect username or pass...

Newbie

Hi there, im having a problem logging into my girlfriends spotify. We share one account because it has premium on her iphone plan, however recently when i try logging into her account on my windows 1...

Astame

Community Legend

539 Views

1 replies

0 likes

Account
Login
Subscription
  • 539 Views
  • 1 replies
  • 0 likes

Account no longer reflect family plan.

I signed up for the family plan in May. Account has not been charged in June, now my account no longer reflects family OR premium, and get annoying commercials. My wife's account who I added on my family plan is still active. What happened???

Newbie

I signed up for the family plan in May. Account has not been charged in June, now my account no longer reflects family OR premium, and get annoying commercials. My wife's account who I added on my fa...

139 Views

0 replies

0 likes

Account
Premium
  • 139 Views
  • 0 replies
  • 0 likes

Solved!! mudar forma de pagamento

ja sou Assinante premiun mas quero Mudar a forma de Pagamento de cartao de credito parágrafo boleto, mas nao Aparece uma Opção boleto when tento Change Dados

Newbie

ja sou Assinante premiun mas quero Mudar a forma de Pagamento de cartao de credito parágrafo boleto, mas nao Aparece uma Opção boleto when tento Change Dados

cah_barrachi

Newbie

18549 Views

21 replies

5 likes

Premium
  • 18549 Views
  • 21 replies
  • 5 likes

My Payment Problem

First of all, my english is bad. I'm sorry. I cancel is spotify premium account but I want open spotify premium account. I want payment. When I want payment I encounter a loading screen. I try another browser and I try delete cookies.

Casual Listener

First of all, my english is bad. I'm sorry. I cancel is spotify premium account but I want open spotify premium account. I want payment. When I want payment I encounter a loading screen. I try anothe...

berkanpolat_1

Casual Listener

243 Views

2 replies

0 likes

Premium
  • 243 Views
  • 2 replies
  • 0 likes

Unable to log in

Hi! When trying to log in I get the message account already created. However I'm NOT trying to create a new account but simply to log in!

Visitor

Hi! When trying to log in I get the message account already created. However I'm NOT trying to create a new account but simply to log in!

Bittencourt

Spotify Star

368 Views

3 replies

0 likes

Login
  • 368 Views
  • 3 replies
  • 0 likes

I payed 3 monts of spotify premium and got only 2 of it

As you can see in the image below, I have payed for 3 months but the subscription is already gone. Why?

Casual Listener

As you can see in the image below, I have payed for 3 months but the subscription is already gone. Why?  

antoniogil

Casual Listener

238 Views

1 replies

0 likes

Account
Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Do not have the option to cancel

I downloaded the Spotify App and I subscribed for the free trail. Then it sent me an email saying that my trail was going to end in a few days and that I was going to be charged $9.99. I didn't understand so I clicked on the link it provided and it t...

Newbie

I downloaded the Spotify App and I subscribed for the free trail. Then it sent me an email saying that my trail was going to end in a few days and that I was going to be charged $9.99. I didn't under...

149 Views

0 replies

0 likes

Subscription
  • 149 Views
  • 0 replies
  • 0 likes