Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2 weeks ago
Meghanleegill
Casual Listener
4984 Views
1 replies
9 likes
Security

4984 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Saturday
placeboinme
Newbie
468246 Views
977 replies
111 likes
Account

468246 Views
977 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1206543 Views
119 replies
117 likes
Account

1206543 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
Monday
Joan
Moderator
117885 Views
72 replies
12 likes
Account
Login
Premium

117885 Views
72 replies
12 likes

Spotify Gift; message not received but paypal account deducted

hello, I purchased a 3 month premium subscription as a gift to a friend, the payment went through with paypal. but I never got a confirmation email on my end. and my friend did not receive an email either. what should i do? Id like to know what happe...

user-removed
Visitor
hello, I purchased a 3 month premium subscription as a gift to a friend, the payment went through with paypal. but I never got a confirmation email on my end. and my friend did no...
2016-07-31 6:18:01 PM
2016-07-31 7:29:32 PM
Maxim
Spotify Star
325 Views
3 replies
0 likes
Subscription

325 Views
3 replies
0 likes

What do I do with the SMS code?

Trying to login using the linux client. When I put in my username and password, a notification pops up in a red box, "you will get an sms shortly with a code to use for logging in". The boxes to enter a username and password remain unchaged. The SMS ...

MikeMLP
Newbie
Trying to login using the linux client. When I put in my username and password, a notification pops up in a red box, "you will get an sms shortly with a code to use for logging in". The b...
2016-07-23 11:39:50 PM
2016-07-31 7:19:49 PM
Astame
Community Legend
1062 Views
1 replies
0 likes
Account
Login
Security

1062 Views
1 replies
0 likes

Family plan

I added 3 members to plan. Sent invite to all. The first 2 worked, the third did not. That account cant accept invite, using his email. He doesnt have a facebook account. Spotify stated that this account is no longer active. Spotify states he should ...

mungawalla
Casual Listener
I added 3 members to plan. Sent invite to all. The first 2 worked, the third did not. That account cant accept invite, using his email. He doesnt have a facebook account. Spotify stated that this acc...
2016-07-31 5:09:00 PM
2016-07-31 7:14:45 PM
mungawalla
Casual Listener
465 Views
6 replies
0 likes
Premium

465 Views
6 replies
0 likes

Solved!! Premium Spotify overseas for a month

If i go to extended holiday to indonesia, can i use spotify for full month or only 14 days?Premium account

tarts86
Casual Listener
If i go to extended holiday to indonesia, can i use spotify for full month or only 14 days? Premium account
2016-07-31 6:01:24 PM
2016-07-31 6:24:04 PM
tarts86
Casual Listener
456 Views
4 replies
0 likes
Account
Premium

456 Views
4 replies
0 likes

Downloads unavailable

Dear Community,A few days ago I opened Spotify Premium on my Samsung Mobile and all my Dowbloats were deleted so I could not hear them offline. It took me 2 days do download it all again ( about 1.600 songs).A few minutes ago the same happened again ...

Silas2807
Newbie
Dear Community, A few days ago I opened Spotify Premium on my Samsung Mobile and all my Dowbloats were deleted so I could not hear them offline. It took me 2 days do download it all again ( about 1....
2016-07-31 5:00:04 PM
2016-07-31 5:06:51 PM
Maxim
Spotify Star
733 Views
1 replies
0 likes
Premium

733 Views
1 replies
0 likes

Solved!! Password creation impossible

Hi, I'm trying to shift to Spotify Family and I am asked to create and confirm a password for the device I am using, but when I do so, a message in red appears that says:"A problem occured while creating your password".I tried changing the password. ...

SovqiPeu
Casual Listener
Hi, I'm trying to shift to Spotify Family and I am asked to create and confirm a password for the device I am using, but when I do so, a message in red appears that says: "A problem occured while cr...
2016-07-31 2:51:19 PM
2016-07-31 4:19:35 PM
SovqiPeu
Casual Listener
983 Views
6 replies
0 likes
Login

983 Views
6 replies
0 likes

Change username

Hi, i create this account a long time ago, now i find this nick name childish somehow, i wanna change my username is that possible? I am thinking about create new account, since i am premium user i dont wanna do it too. waiting for help thanks.

Nosferatu-dono
Regular
Hi, i create this account a long time ago, now i find this nick name childish somehow, i wanna change my username is that possible? I am thinking about create new account, since i am premium user i d...
2016-07-31 3:27:54 PM
2016-07-31 4:01:57 PM
Nosferatu-dono
Regular
44364 Views
8 replies
11 likes
Account
Login
Other

44364 Views
8 replies
11 likes

Efetuei o pagamento para a versão premium e não consigo usar o modo offline

OláFiz a assinatura do premium com direito a 30 dias grátis, recebi o email de confirmação e número de conta, porém não consigo acessar playlist offline. Já tentei todas as sugestões logar de novo, reinstalar aplicativo e nada funcionou.Meu pedido 72...

Ka19
Newbie
Olá Fiz a assinatura do premium com direito a 30 dias grátis, recebi o email de confirmação e número de conta, porém não consigo acessar playlist offline. Já tentei todas as sugestões logar de novo,...
2015-10-19 11:35:14 PM
2016-07-31 3:23:08 PM
FabricioMendes
Newbie
801 Views
1 replies
1 likes
Premium

801 Views
1 replies
1 likes

Being charged for premium

I went to cancel my premium subscription. I rarely use Spotify is my main reason, but I logged on to cancel and it says I have "Spotify Free" and my credit card information is no where to be found. I'm still getting charged every month, my last payme...

cartwrighthaile
Newbie
I went to cancel my premium subscription. I rarely use Spotify is my main reason, but I logged on to cancel and it says I have "Spotify Free" and my credit card information is no where to be found. I...
2016-07-31 3:06:08 PM
2016-07-31 3:15:04 PM
Maxim
Spotify Star
297 Views
1 replies
0 likes
Account
Free
Other
Premium
Subscription

297 Views
1 replies
0 likes

Forum account missing badges

So when I check my account it says Member since 2013-06-05. But in the badges I only have the 1 year badge. How comes?

0x4c4c
Casual Listener
So when I check my account it says Member since 2013-06-05. But in the badges I only have the 1 year badge. How comes?
2016-07-30 10:17:07 PM
2016-07-31 1:30:33 PM
Jordi
Community Legend
292 Views
1 replies
0 likes
Account

292 Views
1 replies
0 likes

Solved!! premium versus basic memberships

i have a premium membership of my own, but i just got a basic and free membership for my daughter. after i logged her in, i wasn't able to select a song to play, as it would only shuffle songs from the artist i had chosen. is this normal? i never had...

gabrielcece
Casual Listener
i have a premium membership of my own, but i just got a basic and free membership for my daughter. after i logged her in, i wasn't able to select a song to play, as it would only shuffle songs ...
2016-06-14 3:41:18 PM
2016-07-31 12:50:06 PM
OviiiOne
Community Legend
638 Views
5 replies
0 likes
Free
Other
Premium

638 Views
5 replies
0 likes

My account was disable and the name was converted in numbers

My account was disable and the name was converted in numbers, now i can't get into my account and i have a new one. I really want it back because of my followers and playlist. HEEEEEELP!

lejagarzon
Casual Listener
My account was disable and the name was converted in numbers, now i can't get into my account and i have a new one. I really want it back because of my followers and playlist. HEEEEEELP!
2016-07-31 8:24:43 AM
2016-07-31 12:01:33 PM
EthanS1
Community Legend
178 Views
1 replies
0 likes
Account

178 Views
1 replies
0 likes

Login w/ Facebook Account that was deleted

My login on Spotify was done through Facebook and now I want to delete my facebook account. Any way to keep my Spotify account?

rqvasques
Newbie
My login on Spotify was done through Facebook and now I want to delete my facebook account. Any way to keep my Spotify account?
2016-07-31 11:08:10 AM
2016-07-31 11:49:07 AM
Maxim
Spotify Star
217 Views
1 replies
0 likes
Login

217 Views
1 replies
0 likes

can't upgrade from Premium to Premium Family with yearly payment

I'm trying to upgrade my Premium account to Premium Family with yearly payment, 119.88 € for 1 year, using this page:https://www.spotify.com/de/purchase/panel/?category=familyplan#__yearly-pci-credit-card However, after entering my credit card detail...

steffenw
Newbie
I'm trying to upgrade my Premium account to Premium Family with yearly payment, 119.88 € for 1 year, using this page: https://www.spotify.com/de/purchase/panel/?category=familyplan#__yearly-pci-cred...
2016-07-31 11:37:37 AM
2016-07-31 11:47:53 AM
Maxim
Spotify Star
266 Views
1 replies
0 likes
Premium
Subscription

266 Views
1 replies
0 likes

Downgrading from family, forced into an earlier payment date

I have had a Premium Account, which last renewed on the 25/7/2016. I've just now accidently clicked "switch to family", thinking there would be another confirmation window. Now my Paypal will be charged on the 16/8 for a family account - fair enough....

heyheyitstj
Casual Listener
I have had a Premium Account, which last renewed on the 25/7/2016. I've just now accidently clicked "switch to family", thinking there would be another confirmation window. Now my Paypal will be char...
2016-07-31 6:20:00 AM
2016-07-31 11:43:12 AM
Maxim
Spotify Star
253 Views
3 replies
0 likes
Account
Premium
Subscription

253 Views
3 replies
0 likes

Double transaction

Last month my spotify was suddenly off premium and half my playlists gone. After the recommendation to resign as a premium customer I did so, just checked my bank account and spotify has taken money out twice this month! How can I get them to put it ...

user-removed
Visitor
Last month my spotify was suddenly off premium and half my playlists gone. After the recommendation to resign as a premium customer I did so, just checked my bank account and spotify has taken money ...
2016-07-28 9:07:11 PM
2016-07-31 11:01:13 AM
Maxim
Spotify Star
512 Views
5 replies
0 likes
Account

512 Views
5 replies
0 likes

Subscribed, but not getting Premium?

Hi purchased a month subscription and have a receipt but is says my 7 day trial subsection is over. How do I resolve this. I can't find a phone # to talk to someone.

Brandonsparks
Newbie
Hi purchased a month subscription and have a receipt but is says my 7 day trial subsection is over. How do I resolve this. I can't find a phone # to talk to someone.
2016-07-31 6:36:05 AM
2016-07-31 10:57:25 AM
Maxim
Spotify Star
150 Views
1 replies
0 likes
Account
Premium

150 Views
1 replies
0 likes

Solved!! Can´t login to Premium Accoun - Duplicate Accounts!

Hi, a few weeks ago I changed my password on Facebook. Some days later I can´t login to my Premium-Account on Spotify. On Feb 22. I contact the support (Case #01263364). A few days later, on Feb 25. (many more than 24h) a Julia from your Supprot-Team...

user-removed
Visitor
Hi, a few weeks ago I changed my password on Facebook. Some days later I can´t login to my Premium-Account on Spotify. On Feb 22. I contact the support (Case #01263364). A few d...
2014-03-02 12:59:57 PM
2016-07-31 9:39:56 AM
user-removed
Not applicable
1010 Views
11 replies
0 likes
Account
Premium

1010 Views
11 replies
0 likes

Merging Facebook Premium Account

Hi I am having an issue logging in to spotify through facebook on my phone. My phone will only let me use a non facebok account. SO I made a new account using a different email. Now I want to link OR switch over my facebook account to the new account...

helloitsniko
Casual Listener
Hi I am having an issue logging in to spotify through facebook on my phone. My phone will only let me use a non facebok account. SO I made a new account using a different email. Now I want to link OR...
2016-07-30 11:01:13 PM
2016-07-31 9:25:31 AM
helloitsniko
Casual Listener
293 Views
2 replies
0 likes
Account
Login
Premium

293 Views
2 replies
0 likes

I can't cancel my subscription. (Incorrect password)

Hello all, I'm having this problem where I can't cancel my subscription because it says it is an incorrect password, I have triple checked and more that it is not an incorrect password and have even logged on with on the my two browsers and I've trie...

Odypeus
Newbie
Hello all, I'm having this problem where I can't cancel my subscription because it says it is an incorrect password, I have triple checked and more that it is not an incorrect password...
2016-05-22 12:54:18 PM
2016-07-31 7:43:09 AM
emshwahh
Newbie
355 Views
2 replies
0 likes
Account
Other
Premium
Subscription

355 Views
2 replies
0 likes

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