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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81638 Views

9 replies

2 likes

Account
Login
  • 81638 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656876 Views

13 replies

4 likes

Account
  • 656876 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738036 Views

18 replies

29 likes

  • 738036 Views
  • 18 replies
  • 29 likes

Korean to American Account

I am considering on creating a premium account on my laptop however, I am currently in Korea and I will be returning to America in about a month. What zip code am I supposed to input and will my account still work when I leave this current country?

Visitor

I am considering on creating a premium account on my laptop however, I am currently in Korea and I will be returning to America in about a month. What zip code am I supposed to input and will my acco...

179 Views

0 replies

0 likes

Account
Other
Premium
  • 179 Views
  • 0 replies
  • 0 likes

Cancelled subscription but still got charged

Hi I signed up to Spotify Premium for the 1 month free trial on 24/5/2016 and cancelled my subscription on 23/6/2016. Just wondering why I have been charged when I believed I had cancelled within the specified timeframe?

Visitor

Hi I signed up to Spotify Premium for the 1 month free trial on 24/5/2016 and cancelled my subscription on 23/6/2016. Just wondering why I have been charged when I believed I had cancelled withi...

151 Views

0 replies

0 likes

Subscription
  • 151 Views
  • 0 replies
  • 0 likes

Using my Facebook name

I really want to use my facebook name as my profile "username" instead of the username I have now. The problem is I connected to facebook but it still shows the originial username I made when I created my Spotify account. Please help!

Newbie

I really want to use my facebook name as my profile "username" instead of the username I have now. The problem is I connected to facebook but it still shows the originial username I made when I creat...

175 Views

0 replies

0 likes

Account
Login
  • 175 Views
  • 0 replies
  • 0 likes

Change billing region

Team;I've moved countries. I now have a new bank in a new location, but I can't seem to get Spotify to change to my new billing currency. I go to accounts and try to change country (as shown) but go back to my profile summary and it stays as GB. Any ...

Newbie

Team; I've moved countries.  I now have a new bank in a new location, but I can't seem to get Spotify to change to my new billing currency.  I go to accounts and try to change country (as ...

221 Views

0 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 0 replies
  • 0 likes

Doble charge to credid card

Hello managers, I subscribed to premium and a notice said the paid wasnt aproved, so i try again and didnt work, but i get two charges on my credid card, and premium stil not working so i dont want more the premium, how can i get a refound ?

Newbie

Hello managers, I subscribed to premium and a notice said the paid wasnt aproved, so i try again and didnt work, but i get two charges on my credid card, and premium stil not working so i dont want m...

303 Views

0 replies

0 likes

Premium
Subscription
  • 303 Views
  • 0 replies
  • 0 likes

ayuda urgente

Email hola .. actualizar mi suscripccion una tienda de aplicaciones spotify Mediante, renove mi suspriccion de 1 mes, Pero en la aplicacion de spotify sin prima obtengo, neesito ayuda porfavor, no se que Hacer y esque los antes en La Misma aplicación...

Newbie

Email hola .. actualizar mi suscripccion una tienda de aplicaciones spotify Mediante, renove mi suspriccion de 1 mes, Pero en la aplicacion de spotify sin prima obtengo, neesito ayuda porfavor, no se...

228 Views

0 replies

0 likes

Account
  • 228 Views
  • 0 replies
  • 0 likes

I just paid for Spotify Premium and it's not working?

Okay, so I just paid for Spotify Premium on an account that my Facebook was linked to. I was signed in on my computer, then I paid for it on my Kindle. Help please? :c

Newbie

Okay, so I just paid for Spotify Premium on an account that my Facebook was linked to. I was signed in on my computer, then I paid for it on my Kindle.  Help please? :c

user-removed

Not applicable

278 Views

1 replies

0 likes

Account
Premium
Subscription
  • 278 Views
  • 1 replies
  • 0 likes

I subscribed to Premium with special action, but my account doesn't confirm that

Hi,In the Netherlands, there is an action to have Premium for 3 months for just 0.99 cents. I have just subscribed to that, but my account says it will take 9,99 next month.How can I get in touch to fix this?Thanks, Peter.

Newbie

Hi, In the Netherlands, there is an action to have Premium for 3 months for just 0.99 cents. I have just subscribed to that, but my account says it will take 9,99 next month. How can I get in touch...

osornios

Spotify Star

241 Views

1 replies

0 likes

Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Question

Okay, so I've never used Spotify before.I just bought the premium 0.99 for 3 monthsI only want it for 3 months, I may or may not do the $10 after 3 months BUTas of now, I want to end that it auto charges me after 3 months. Do I click the "cancel my s...

Casual Listener

Okay, so I've never used Spotify before. I just bought the premium 0.99 for 3 months I only want it for 3 months, I may or may not do the $10 after 3 months BUT as of now, I want to end that it au...

osornios

Spotify Star

650 Views

3 replies

0 likes

Premium
  • 650 Views
  • 3 replies
  • 0 likes

Ya pague con banca en linea y no me cambia a premium

Estoy muy molesto por que realize mi pago y no me cambia a premium y no hay ningún numero donde me puedan hacer la aclaracion tengo el screen donde se puede ver que el pago fue echo

Newbie

Estoy muy molesto por que realize mi pago y no me cambia a premium y no hay ningún numero donde me puedan hacer la aclaracion tengo el screen donde se puede ver que el pago fue echo

osornios

Spotify Star

366 Views

1 replies

0 likes

Premium
  • 366 Views
  • 1 replies
  • 0 likes

Subscription deal

I was sent the 3 months for $0.99 deal in an email that I shared with a friend. We both signed in to take advantage of the deal, but apparently he was a split second faster than me, because now it won't let me sign up for the deal. It keeps saying I'...

Newbie

I was sent the 3 months for $0.99 deal in an email that I shared with a friend. We both signed in to take advantage of the deal, but apparently he was a split second faster than me, because now it wo...

osornios

Spotify Star

223 Views

1 replies

0 likes

Premium
Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Account username problem

Hi, someone create a new account with my email on spotify and then they use one username that i don't like, so i want to delete my account to create another one or change my username.

Casual Listener

Hi, someone create a new account with my email on spotify and then they use one username that i don't like, so i want to delete my account to create another one or change my username.

174vity

Casual Listener

899 Views

6 replies

0 likes

Account
Login
  • 899 Views
  • 6 replies
  • 0 likes

Solved!! cobrança indevida

quero saber pq descontaram 02 vezes do meu cartao de credito e eu ainda nao sou premium

Casual Listener

quero saber pq descontaram 02 vezes do meu cartao de credito e eu ainda nao sou premium

Dani12341

Casual Listener

528 Views

3 replies

0 likes

Premium
  • 528 Views
  • 3 replies
  • 0 likes

Solved!! Please make it easier to consolidate family members into the Family Plan

I have a Spotify premium membership, and use it on three different units. PAD, phone and PC. If I join a family account, will I still be able to use it on all three units. maria

Casual Listener

I have a Spotify premium membership, and use it on three different units. PAD, phone and PC.   If I join a family account, will I still be able to use it on all three units.   maria

grehal13

Casual Listener

406 Views

2 replies

0 likes

Account
  • 406 Views
  • 2 replies
  • 0 likes

Account been hacked

Hi! Someone hacked my account and changed the e-mail adress and password and now I can't access it anymore. Need help to get control over my account again. Can someone from Spotify please get back to me! /Camillacamillajacobson@live.se

Newbie

Hi!  Someone hacked my account and changed the e-mail adress and password and now I can't access it anymore. Need help to get control over my account again. Can someone from Spotify please get ...

osornios

Spotify Star

205 Views

1 replies

0 likes

Account
Security
Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Subscription

I' am currently using the free subscription plan but getting charged the monthly premium I would like to get a number to call customer service to get my money back

Newbie

I' am currently using the free subscription plan but getting charged the monthly premium I would like to get a number to call customer service to get my money back

osornios

Spotify Star

895 Views

2 replies

0 likes

Subscription
  • 895 Views
  • 2 replies
  • 0 likes

Spotify family

I have sent a link to my daughter who has created a new profile. Now I can´t find her to share my playlists. Why? We are Facebook friends, but still her name doesn´t come up when I look for her.

Newbie

I have sent a link to my daughter who has created  a new profile. Now I can´t find her to share my playlists. Why? We are Facebook friends, but still her name doesn´t come up when I look for her.

Astame

Community Legend

259 Views

1 replies

0 likes

Account
Premium
  • 259 Views
  • 1 replies
  • 0 likes

Bought card subscription in france, but Im back in America

I bought a card in france hoping to subscribe to spotify while I was abroad. Unfortunately my hotels wifi sucked and I couldn't even link to spotify the entire time I was there. Now I'm back in America with a card that won't redeem because I'm in the...

Newbie

I bought a card in france hoping to subscribe to spotify while I was abroad. Unfortunately my hotels wifi sucked and I couldn't even link to spotify the entire time I was there. Now I'm back in Ameri...

Astame

Community Legend

275 Views

1 replies

0 likes

Subscription
  • 275 Views
  • 1 replies
  • 0 likes