I suggest you contact support so they can help you https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
Hey there you,
Yeah, you! 😁
Welcome - we're glad you joined the Spotify Community!
While you here, let's have a fun game…