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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • JJLI27
  • Music Fan
  • 305205 Views
  • 869 replies
  • 97 likes
  • Account
  • 305205 Views
  • 869 replies
  • 97 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139890 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139890 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 80988 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 80988 Views
  • 64 replies
  • 9 likes

Dar de baja suscripcion

Hola, estoy pagando con mi tarjeta de credito a un tercero (otra persona) spotify y ya no quiero hacerlo más. La cuestion es que desconozco el email y contraseña que esta usa y ya no tengo contacto c el. Como puedo hacer para darme de baja. espero pu...

  • Newbie
  • Hola, estoy pagando con mi tarjeta de credito a un tercero (otra persona) spotify y ya no quiero hacerlo más. La cuestion es que desconozco el email y contraseña que esta usa y ya no tengo contacto c...
  • MattSuda
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 445 Views
  • 1 replies
  • 0 likes

Locked out of my premium account no access to email

I upgraded to spotify premium on my work computer and did not realize that I was signed in to spotify using my old work email address. I disabled the facebook connection on my desktop because I didn't want to get in trouble for work. Now I have no wa...

  • Newbie
  • I upgraded to spotify premium on my work computer and did not realize that I was signed in to spotify using my old work email address. I disabled the facebook connection on my desktop because I didn'...
  • MattSuda
  • Spotify Star
  • 1409 Views
  • 1 replies
  • 0 likes
  • Login
  • 1409 Views
  • 1 replies
  • 0 likes

Student Spotify Premium not working

The card I used was billed twice, I'm assuming for the first and last month, and I do not have spotity pro. I've tried logging out and back in, and I've checked my subscription tab and it says I'm not subscribed. Please help.

  • Newbie
  • The card I used was billed twice, I'm assuming for the first and last month, and I do not have spotity pro. I've tried logging out and back in, and I've checked my subscription tab and it says I'm no...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 210 Views
  • 1 replies
  • 0 likes

Paid for student premium pass but it doesn't work

I tried to get the student premium pass a couple of times and it says that it doesn't work because I'm not a valid student, but I am. And now when look at my account it has drawn money from my account 3 times and it still doesn't work..

  • Newbie
  • I tried to get the student premium pass a couple of times and it says that it doesn't work because I'm not a valid student, but I am. And now when look at my account it has drawn money from my accoun...
  • MattSuda
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 110 Views
  • 1 replies
  • 0 likes

Didn't Sign Up for Family Plan, Want to go back to Regular Premium?

I logged into my accoutn today and it said that I am now under a family plan.But I never signed up for it? How do I change that???I just want regular Premium.

  • Newbie
  • I logged into my accoutn today and it said that I am now under a family plan. But I never signed up for it? How do I change that??? I just want regular Premium.
  • MattSuda
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium
  • 224 Views
  • 1 replies
  • 0 likes

Charged 5.24 and received no premium, can't remove payment method

I'm getting pretty sick of Spotify charging my card repeatedly. I have been charged 5 dollars, my last five dollars mind you, and I don't have or want Spotify Premium. If my card isn't reimbursed promptly, I will be taking matters into legal hands. I...

  • Newbie
  • I'm getting pretty sick of Spotify charging my card repeatedly.   I have been charged 5 dollars, my last five dollars mind you, and I don't have or want Spotify Premium. If my card isn't reimb...
  • MattSuda
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium
  • 134 Views
  • 1 replies
  • 0 likes

My payment for premium went through yet I still don't have it.

I have the reference number and everything. My subscription still says that I am on free.

  • Newbie
  • I have the reference number and everything.  My subscription still says that I am on free.
  • MattSuda
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 115 Views
  • 1 replies
  • 0 likes

My subscriptions date is wrong.

My first pay date is 28.1.2016 and finished subscriptions date 28.2.2016.Automitically pay is cancelled by credit card and im pay today 1 month premium so today 1.3.2016 and that spotify says : your subscriptions finish 29.3.2016 but why ? it's not 1...

  • Newbie
  • My first pay date is 28.1.2016 and finished subscriptions date 28.2.2016.Automitically pay is cancelled by credit card and im pay today 1 month premium so today 1.3.2016 and that spotify says : your ...
  • OviiiOne
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Grace period of a premium account

Hi! How much is the grace period for an account? I'm currently using premium for a while now, but yesterday was the payment day and unfortunately there was no money on my bank account. However I do not want to lose any content of my account, and I wi...

  • Newbie
  • Hi!   How much is the grace period for an account? I'm currently using premium for a while now, but yesterday was the payment day and unfortunately there was no money on my bank account. Howev...
  • MattSuda
  • Spotify Star
  • 4786 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4786 Views
  • 2 replies
  • 0 likes

Solved!! spotify charged me automatically when I was offered a 30-day trial

Hi, I had just gotten off a 2-month trial period of Premium when I saw a banner for a 30 -day free trial. I clicked on it just to see what would happen (who knows, maybe I'd get another 30 days of Premium free?). It took me to a page where I could ch...

  • Casual Listener
  • Hi, I had just gotten off a 2-month trial period of Premium when I saw a banner for a 30 -day free trial. I clicked on it just to see what would happen (who knows, maybe I'd get another 30 days of Pr...
  • ahovism1
  • Newbie
  • 585 Views
  • 2 replies
  • 0 likes
  • Free
    Login
    Premium
    Subscription
  • 585 Views
  • 2 replies
  • 0 likes

premium login from computer

i have premium on my phone and just bought a laptop. im trying to use my premium and can figure out how to get into my premium account

  • Newbie
  • i have premium on my phone and just bought a laptop. im trying to use my premium and can figure out how to get into my premium account  
  • Bittencourt
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 135 Views
  • 1 replies
  • 0 likes

Need an answer for family plan

How can i fix this isuue? 

Screen Shot 2016-02-29 at 9.09.22 PM.png
  • Casual Listener
  • How can i fix this isuue? 
  • rafaelinho10
  • Casual Listener
  • 94 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 94 Views
  • 1 replies
  • 0 likes

Billed twice for no reason

I recently renewed my membership, and I saw that student was an option. I go to NCC in Easton, PA but yet it wouldnt accept that. SO I said forget it, and just paid the 9.99. My bank said Spotify billed me for 9.99 and 4.99. That is not cool, I am go...

  • Newbie
  • I recently renewed my membership, and I saw that student was an option. I go to NCC in Easton, PA but yet it wouldnt accept that. SO I said forget it, and just paid the 9.99.  My bank said Sp...
  • LordRollin
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 116 Views
  • 1 replies
  • 0 likes

Solved!! Offline songs now not playing in online in free mode

Hi,I recently had a premium account and had saved some offline songs. Now i am back on free but the offline files won't play while online now. e.g. if i had an album saved as offline it all worked when i had a premium account, now i am on free and wh...

  • Regular
  • Hi, I recently had a premium account and had saved some offline songs. Now i am back on free but the offline files won't play while online now. e.g. if i had an album saved as offline it all worked ...
  • fester_30
  • Regular
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
  • 171 Views
  • 1 replies
  • 0 likes

Someone else using Credit card

Hey guys,I recently found out that i had been charged despite never having spotify,I tried to request a query but found out its just an automated response.is there a way I can contact spotify directly?many thanks.

  • Newbie
  • Hey guys, I recently found out that i had been charged despite never having spotify, I tried to request a query but found out its just an automated response. is there a way I can contact spotify d...
  • LordRollin
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Deleted Facebook, can't log in on new phone

Hello, it's been years since I deleted my Facebook account and I have no chance of reactivating it again. I was logged on to Spotify automatically on my iPhone but today I bought a new phone and am unable to log on to Spotify with it, as it tells me ...

  • Casual Listener
  •   Hello,   it's been years since I deleted my Facebook account and I have no chance of reactivating it again. I was logged on to Spotify automatically on my iPhone but today I bought a n...
  • afkkah
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 182 Views
  • 2 replies
  • 0 likes

Discover Weekly could use an option to reset, and more diversity!

I've been listening to Discover Weekly for a while now, and it seems stuck on a certain kind of music. It's also started to repeat a lot of songs from past weeks. I wish there was an option to reset it and start fresh. And I really wish it had more d...

  • Regular
  •  I've been listening to Discover Weekly for a while now, and it seems stuck on a certain kind of music.  It's also started to repeat a lot of songs from past weeks.  I wish there was a...
  • darwin1859
  • Newbie
  • 213 Views
  • 1 replies
  • 2 likes
  • Other
  • 213 Views
  • 1 replies
  • 2 likes

charged twice

can i have some help i was charged twice ob a spotify account and want a refund i only wanted to pay for one month at a time and my account is still on the free subscription even though i payed twice

  • Newbie
  • can i have some help i was charged twice ob a spotify account and want a refund i only wanted to pay for one month at a time and my account is still on the free subscription even though i payed twice
  • user-removed
  • Not applicable
  • 799 Views
  • 3 replies
  • 0 likes
  • Charged twice
    Charging my account without having premium
  • 799 Views
  • 3 replies
  • 0 likes

Spotify won't stop "installing"

I've been on Spotify premium for a while now and have never had a problem with it until now. Now the app won't open or close and can't be deleted. The app also says "installing" underneath the icon and it has been this way for almost a week now. The ...

  • Newbie
  • I've been on Spotify premium for a while now and have never had a problem with it until now. Now the app won't open or close and can't be deleted. The app also says "installing" underneath the icon a...
  • sophymadzz
  • Newbie
  • 3515 Views
  • 3 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
    Unlimited
  • 3515 Views
  • 3 replies
  • 2 likes

Cannot make a gift in another country

I'm using spotify in Germany and would like to make a gift premium subscription for someone in Spain. I bought the code, but unfortunately, the person who is getting the gift cannot use it in his country (code is not valid error). Any suggestions?

  • Casual Listener
  • I'm using spotify in Germany and would like to make a gift premium subscription for someone in Spain. I bought the code, but unfortunately, the person who is getting the gift cannot use it in his cou...
  • ailuqet
  • Casual Listener
  • 191 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 191 Views
  • 4 replies
  • 0 likes