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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172795 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172795 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11370 Views
  • 6 replies
  • 11 likes
  • Security
  • 11370 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515996 Views
  • 986 replies
  • 113 likes
  • Account
  • 515996 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126018 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126018 Views
  • 74 replies
  • 12 likes

subscribed but android app says :get premium

So I've been using spotify premium for some time and my online account overview says I've got premium. On my phone however I can't use premium functions, all of my music is no longer available offline and I can only shuffle through stuff which is REA...

  • Casual Listener
  • So I've been using spotify premium for some time and my online account overview says I've got premium. On my phone however I can't use premium functions, all of my music is no longer available offlin...
  • osornios
  • Spotify Star
  • 223 Views
  • 3 replies
  • 0 likes
  • Premium
  • 223 Views
  • 3 replies
  • 0 likes

Can't change country

Spotify won't let me log in, telling me I'm in a different country than the one registered, then it suggests I change it. However, when I go to settings I'm unable to chose anything but USA (living in Japan btw).

  • Casual Listener
  • Spotify won't let me log in, telling me I'm in a different country than the one registered, then it suggests I change it. However, when I go to settings I'm unable to chose anything but USA (living i...
  • RoyPenis
  • Casual Listener
  • 246 Views
  • 4 replies
  • 0 likes
  • Account
  • 246 Views
  • 4 replies
  • 0 likes

can't add family members to family subscription

Just upgraded to family plan for me+one person, but when i click 'manage your spotify family' button on my account page, I get redirected to another page that has a salmon colored banner saying "It appears this account does not have an associated fam...

  • Newbie
  • Just upgraded to family plan for me+one person, but when i click  'manage your spotify family'  button on my account page, I get redirected to another page that has a salmon colored banner ...
  • osornios
  • Spotify Star
  • 1842 Views
  • 3 replies
  • 0 likes
  • 1842 Views
  • 3 replies
  • 0 likes

HELP!!!! How to save songs to my computer?

I want to save my offline song in my computer. Can you teach me? ThxMaybe I already downloaded my offline songs in my computer but I cannot find them in my files. Where can I find it?

  • Newbie
  • I want to save my offline song in my computer. Can you teach me? Thx Maybe I already downloaded my offline songs in my computer but I cannot find them in my files. Where can I find it? 
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

Can I put in a request either a username change or a subscription transfer

My issue is exactly as described in the title. My username is incorrect "as in name", and I could just set up a new account I know, but I paid for a year and I cant find a way to transfer my subscription. Or could I get a partial refund so I could se...

  • Newbie
  • My issue is exactly as described in the title. My username is incorrect "as in name", and I could just set up a new account I know, but I paid for a year and I cant find a way to transfer my subscrip...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Family plan

Hey, I bought the family plan for me and my brother. I didn't realize we had to live in the same area for it to work. Can I cancel my subscription now? or will I be charged for the whole year? Ps. He lives in Madrid, Spain. Thanks in advance. catislo...

  • Newbie
  • Hey,   I bought the family plan for me and my brother. I didn't realize we had to live in the same area for it to work. Can I cancel my subscription now? or will I be charged for the whole yea...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Wrong public profile name showing up.

Hi guys, So my user name is fine, its shotsfired!. However, my boss accidentally connected her facebook account to my spotify (as a test) and now my public profile name is showing as HER NAME. I have since disconnected her FB from my spotify and conn...

  • Visitor
  • Hi guys,   So my user name is fine, its shotsfired!. However, my boss accidentally connected her facebook account to my spotify (as a test) and now my public profile name is showing as HER NAM...
  • LolaLove510
  • Casual Listener
  • 9244 Views
  • 39 replies
  • 0 likes
  • 9244 Views
  • 39 replies
  • 0 likes

Vale cultura [BRAZIL]

Hey guys,you should accept "VALE CULTURA ELO" cards. This is a cultural program in Brazil and would be very nice to use this kind of payment for a Spotify subscription. Thanks

  • Newbie
  • Hey guys, you should accept "VALE CULTURA ELO" cards. This is a cultural program in Brazil and would be very nice to use this kind of payment for a Spotify subscription.    Thanks
  • gnovella16
  • Roadie
  • 531 Views
  • 1 replies
  • 2 likes
  • Subscription
  • 531 Views
  • 1 replies
  • 2 likes

Logging In - Facebook

Goodmorning to everyone, i'm experiencing an annoying problem with the desktop version of Spotify for Mac. One day it suddenly log out and when i try to log in again it simply doesn't happen anything. I try to log in with Fb and it brings me to a bla...

  • Casual Listener
  • Goodmorning to everyone,    i'm experiencing an annoying problem with the desktop version of Spotify for Mac.  One day it suddenly log out and when i try to log in again it simply d...
  • kbrooksc
  • Community Legend
  • 750 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 750 Views
  • 4 replies
  • 0 likes

Remove email subscription

Hi, I once had a free spotify account on my gmail addres. Later i opened a premium account on my hotmail account.I would like to change my email at my premium account to my gmail adress. but it says it's already in use.How can i cancel the account re...

  • Casual Listener
  • Hi,   I once had a free spotify account on my gmail addres. Later i opened a premium account on my hotmail account. I would like to change my email at my premium account to my gmail adress. b...
  • kbrooksc
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Other
  • 203 Views
  • 1 replies
  • 0 likes

Credit card charged for an unsuccessful premium upgrade

Hi, I tried upgrading to Spotify student's account, and provided my credit card details. However, Spotify could'nt verify my student status and the premium upgrade was declined. However, my credit card was charged with $ 4.99. I would greatly appreci...

Spotify.jpg
  • Newbie
  • Hi,   I tried upgrading to Spotify student's account, and provided my credit card details. However, Spotify could'nt verify my student status and the premium upgrade was declined. However, my ...
  • SuperWisdom
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 244 Views
  • 1 replies
  • 0 likes

Desktop app says password is incorrect (Error code: 3)

I have the Spotify app downloaded on my computer. I can log in to Spotify via my web browser just fine, but when I try to log into the desktop app it says "The username or password is incorrect. (Error code: 3)" password, desktop app, login, premiumI...

  • Newbie
  • I have the Spotify app downloaded on my computer.  I can log in to Spotify via my web browser just fine, but when I try to log into the desktop app it says "The username or password is incorrect...
  • SuperWisdom
  • Community Legend
  • 2911 Views
  • 1 replies
  • 1 likes
  • Login
    Premium
  • 2911 Views
  • 1 replies
  • 1 likes

Can´t access my account via Iphone App

Hi, I have a premium account since a while, but after changing my phone I cannot get into my account on the app again. I live abroad but have always been able to listen from Germany, now it says that I can only listen 14 days abroad? How can I solve ...

  • Newbie
  • Hi,   I have a premium account since a while, but after changing my phone I cannot get into my account on the app again.   I live abroad but have always been able to listen from Germany...
  • SuperWisdom
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

HELP!! Account got deleted,

I connected to Facebook so that I could ask for help here because my account is apparently not valid. I was a premium member, tried listening to music and had been logged out of my account. Tried logging back in and it says the account is non existen...

  • Newbie
  • I connected to Facebook so that I could ask for help here because my account is apparently not valid. I was a premium member, tried listening to music and had been logged out of my account. Tried log...
  • SuperWisdom
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
  • 282 Views
  • 1 replies
  • 0 likes

Subscription status

My account overview says I am on Spotify free but I pay $11.99 every month by direct debit through pay pal. Kindly advise.

  • Newbie
  • My account overview says I am on Spotify free but I pay $11.99 every month by direct debit through pay pal. Kindly advise.
  • SuperWisdom
  • Community Legend
  • 337 Views
  • 2 replies
  • 0 likes
  • Account
  • 337 Views
  • 2 replies
  • 0 likes

Subscription using Globe Phone Bill

"Oops Something went wrong..." Appears when i click on pay through your phone bill. My subscription ends today and i need to renew it. But i can't because yea... Help please

  • Newbie
  • "Oops Something went wrong..." Appears when i click on pay through your phone bill. My subscription ends today and i need to renew it. But i can't because yea... Help please
  • user-removed
  • Not applicable
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Unsub last month but was charge again this month!

I wanted to switch to Apple Music so i unsub from Spotify last week and now after my sub was up, you guys charge me again! What's pogoing on?!? II want my money back!

  • Casual Listener
  • I wanted to switch to Apple Music so i unsub from Spotify last week and now after my sub was up, you guys charge me again!    What's pogoing on?!? I I want my money back!
  • Maxim
  • Spotify Star
  • 560 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 560 Views
  • 3 replies
  • 0 likes

It says that my father is not in the same country when we're at the same house.

I have the Family plan and I tried to invite my father, but it says he is not in the same country as me, which is crazy because we live at the same house and it says in his profile that he is in the same country. BTW, he is the one paying for this an...

  • Newbie
  • I have the Family plan and I tried to invite my father, but it says he is not in the same country as me, which is crazy because we live at the same house and it says in his profile that he is in the ...
  • LordRollin
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium
  • 219 Views
  • 1 replies
  • 0 likes

Remove member from Family subscription - keep offline music?

I am nearing the end of my Family free trial subscription and will be removing one of the members permanently. I know that I will need to fully cancel my entire subscription and then resubscribe to a new Family plan with one less member. My question ...

  • Newbie
  • I am nearing the end of my Family free trial subscription and will be removing one of the members permanently. I know that I will need to fully cancel my entire subscription and then resubscribe to a...
  • LordRollin
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 287 Views
  • 1 replies
  • 0 likes