Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2 weeks ago
Meghanleegill
Casual Listener
4804 Views
1 replies
9 likes
Security

4804 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Ryankewley
Newbie
466824 Views
976 replies
111 likes
Account

466824 Views
976 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1206146 Views
119 replies
117 likes
Account

1206146 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
114772 Views
72 replies
12 likes
Account
Login
Premium

114772 Views
72 replies
12 likes

I cant pay the premium

I try to pay student payment but it said that the are is not working or it said that credit card doesnt work, that it doesnt have money; but it has money. What can i do to resolve this.

10bryan10
Newbie
I try to pay student payment but it said that the are is not working or it said that credit card doesnt work, that it doesnt have money; but it has money. What can i do to resolve this.
2016-05-01 10:42:13 PM
2016-05-01 11:06:44 PM
Tobraham
Gig Goer
163 Views
1 replies
0 likes
Premium

163 Views
1 replies
0 likes

Solved!! Pay more than the College membership is supposed to

Why am I getting charged $4.99 twice a month instead of once a month

Ommrodeh
Newbie
Why am I getting charged $4.99 twice a month instead of once a month
2016-05-01 9:49:20 PM
2016-05-01 10:50:28 PM
Maxim
Spotify Star
277 Views
1 replies
0 likes
Premium
Subscription

277 Views
1 replies
0 likes

Accidentally cleared a playlist

I was trying to copy all songs from a collaborative playlist https://open.spotify.com/user/azuorr/playlist/3NryRStKjbvlYe0tBE9LuH but instead, I accidentally deleted all of the tracks and I'm unable to re-do. There was about 400 songs in the playlist...

supexta
Newbie
I was trying to copy all songs from a collaborative playlist https://open.spotify.com/user/azuorr/playlist/3NryRStKjbvlYe0tBE9LuH but instead, I accidentally deleted all of the tracks and I'm un...
2016-05-01 9:26:21 PM
2016-05-01 9:53:57 PM
Maxim
Spotify Star
180 Views
1 replies
0 likes
Account
Other

180 Views
1 replies
0 likes

I got Premium but yestarday was gone on my android device

Hi, Yesterday I notice that my downloaded playlists on my cell phone was gone and when I checked my account shows I'm still Premium but even if I login out and log in again doesn't recognize I'm Premium, Also, I deleted cache, uninstall and reinstall...

siulpendergast
Newbie
Hi, Yesterday I notice that my downloaded playlists on my cell phone was gone and when I checked my account shows I'm still Premium but even if I login out and log in again doesn't recognize...
2016-05-01 7:19:13 PM
2016-05-01 9:14:06 PM
Maxim
Spotify Star
244 Views
3 replies
0 likes
Premium
Subscription

244 Views
3 replies
0 likes

Pricing for Family Plan

I currently use spotify and so do my family members but we do individually and not as a family. I have been looking into switching us to apple music because even if we signed up with a family plan on spotify, it would be much more expensive. Many onl...

aronsotm
Newbie
I currently use spotify and so do my family members but we do individually and not as a family. I have been looking into switching us to apple music because even if we signed up with a family plan on...
2015-12-29 4:22:02 AM
2016-05-01 8:54:00 PM
mrwufs
Regular
375 Views
3 replies
0 likes
Premium
Subscription

375 Views
3 replies
0 likes

wrong country family account

Hello, I'm trying to setup a family account. We are both in the same country, The Netherlands. Somehow spotify says that my country is different from the other account, even though in both accounts it clearly says 'The Netherland'. This happens when ...

karinvandam
Newbie
Hello, I'm trying to setup a family account. We are both in the same country, The Netherlands. Somehow spotify says that my country is different from the other account, even though in both a...
2016-05-01 5:23:20 PM
2016-05-01 7:45:46 PM
osornios
Spotify Star
577 Views
1 replies
0 likes
Account
Subscription

577 Views
1 replies
0 likes

Account hacked and no responce from Spotify

Hi guys, just signed up for another account because mine was hacked and Spotify has not responed to any of the emails or forms I have sent in. This is possibly the worst customer service of any company I have done business with. How do I get my accou...

Chrisgothacked
Casual Listener
Hi guys, just signed up for another account because mine was hacked and Spotify has not responed to any of the emails or forms I have sent in. This is possibly the worst customer servi...
2016-05-01 7:19:02 PM
2016-05-01 7:40:09 PM
Chrisgothacked
Casual Listener
425 Views
4 replies
0 likes
Account
Login
Security

425 Views
4 replies
0 likes

Can not read pincode of prepaid Spotify card

Today I bought a prepair Spotify card. After removing the silver layer from the Pincode (with my nails), the first half of the pincode is unreadable. Now my €30 card is useless, the supermarket where I bought it says they cannot help me. Could you pr...

MJI1
Newbie
Today I bought a prepair Spotify card. After removing the silver layer from the Pincode (with my nails), the first half of the pincode is unreadable. Now my €30 card is useless, the supermarket where...
2016-05-01 6:02:34 PM
2016-05-01 7:35:13 PM
osornios
Spotify Star
287 Views
1 replies
0 likes
Other
Premium

287 Views
1 replies
0 likes

Spotify payment failed a couple of times, now that it works the web player is messed up!

Well my debt card was janky for a while, so spotify went through some failed payments on my account. After I got it all settled and done, for some reason the web player on my chromebook is acting all janky for some reason. It won't let me go back in ...

dankweed
Newbie
Well my debt card was janky for a while, so spotify went through some failed payments on my account. After I got it all settled and done, for some reason the web player on my chromebook is acting all...
2016-04-11 8:43:56 AM
2016-05-01 7:31:37 PM
Steph_B
Roadie
210 Views
1 replies
0 likes
Account
Other
Premium
Subscription

210 Views
1 replies
0 likes

premium

Não consigo baixar a versão premium. Não consigo preencher os campos do cadastro.

benjaminneto
Newbie
Não consigo baixar a versão premium. Não consigo preencher os campos do cadastro.
2016-04-09 4:58:24 PM
2016-05-01 7:28:39 PM
Steph_B
Roadie
225 Views
1 replies
0 likes
Premium

225 Views
1 replies
0 likes

HELP!!! How to delete my facebook acccount on spotify

Help! How to delete or(unlink) my facebook account on spotify cause i have new account(user) (pass). Then ill connect my new account on my FB HELP me pls im frustrated on this

wtfnikko
Newbie
Help! How to delete or(unlink) my facebook account on spotify cause i have new account(user) (pass). Then ill connect my new account on my FB HELP me pls im frustrated on this
2016-05-01 7:02:29 PM
2016-05-01 7:14:37 PM
Maxim
Spotify Star
233 Views
1 replies
0 likes
Login

233 Views
1 replies
0 likes

1 of my playlists got deleted?

I just finished making a playlists and I had over 100 songs picked out as kind of a lean back playlist. A day or 2 later, it's just gone! I checked the recover playlists options on the website but it isn't there. I've also checked all my old accounts...

centralskills
Newbie
I just finished making a playlists and I had over 100 songs picked out as kind of a lean back playlist. A day or 2 later, it's just gone! I checked the recover playlists options on the website but it...
2016-05-01 4:34:47 AM
2016-05-01 7:09:36 PM
Maxim
Spotify Star
428 Views
1 replies
0 likes
Account

428 Views
1 replies
0 likes

Not being able to log in

Hi I am a Spotify premium customer and have been in Australia for a year. I now cannot login as it says I have been abroad for more than 14 days but I have premium so that shouldn't be the case. I have filled in the contact form but had no response, ...

Kirstiemaria_89
Newbie
Hi I am a Spotify premium customer and have been in Australia for a year. I now cannot login as it says I have been abroad for more than 14 days but I have premium so that shouldn't be the case. I ha...
2016-05-01 6:18:19 AM
2016-05-01 7:00:21 PM
Maxim
Spotify Star
188 Views
1 replies
0 likes
Premium

188 Views
1 replies
0 likes

Finding username and password not facebook login

Hello, My account was setup thru Facebook. I've been able to find my username and the link that says, click to set your password. Spotify sends me an email but the link to set the password never works. It just takes me to a page that says the below. ...

Screen Shot 2016-05-01 at 9.41.09 AM.png

tara_getit
Casual Listener
Hello, My account was setup thru Facebook. I've been able to find my username and the link that says, click to set your password. Spotify sends me an email but the link to set the pass...
2016-05-01 3:46:36 PM
2016-05-01 4:46:55 PM
KatesHere
Community Legend
324 Views
1 replies
0 likes
Account
Login

324 Views
1 replies
0 likes

Family Plan — Remove member

I added two members to my Family plan. My wife hardly uses it so I need to reduce to just one. I could only remove her from the members list but I guess I'll continue to be charged. How do I ensure I will be charged only for one family member and not...

deanloh
Newbie
I added two members to my Family plan. My wife hardly uses it so I need to reduce to just one. I could only remove her from the members list but I guess I'll continue to be charged. How do I ensure I...
2015-05-01 9:02:57 AM
2016-05-01 4:41:02 PM
DNoZero
Regular
16887 Views
7 replies
0 likes
Account
Other

16887 Views
7 replies
0 likes

Solved!! My Account's Email & Password is changed by Stangers

My Premium account is hacked by the others, or I don't know why they can change my email address & pw too.I only can post this "MayDay MayDay" message though Facebook login.I have sent lots of email to spotify and contact form, but did not get any re...

I_ming
Casual Listener
My Premium account is hacked by the others, or I don't know why they can change my email address & pw too. I only can post this "MayDay MayDay" message though Facebook login. I have sent lots o...
2016-05-01 9:17:12 AM
2016-05-01 3:23:55 PM
I_ming
Casual Listener
347 Views
2 replies
0 likes
Account
Login
Premium
Security

347 Views
2 replies
0 likes

Account hacked and Hijacked

So some lovely individual has hacked & hijacked! my account, theyve changed the email address and password so im stuck and cant get them off! Ive sent a couple of forms in to explain the problem as the email is going to go through to the hacker lovel...

mermie84
Newbie
So some lovely individual has hacked & hijacked! my account, theyve changed the email address and password so im stuck and cant get them off! Ive sent a couple of forms in to explain the pr...
2016-05-01 1:32:22 PM
2016-05-01 1:40:33 PM
user-removed
Not applicable
277 Views
1 replies
0 likes
Security

277 Views
1 replies
0 likes

My whole library has disappeared

Hello, This morning i woke up with my whole Spotify library deleted. There's absolutely no more music, as if i was starting with a new account. I didn't do anything special.. I've got the same problem on my laptop & iPhone. Everything has just disapp...

nsbel
Newbie
Hello, This morning i woke up with my whole Spotify library deleted. There's absolutely no more music, as if i was starting with a new account. I didn't do anything special.. I...
2016-05-01 11:15:36 AM
2016-05-01 12:34:19 PM
KatesHere
Community Legend
223 Views
1 replies
0 likes
Account

223 Views
1 replies
0 likes

My spotify premium wouldn't work

HelloI've recently logged out of my spotify account and logged back in and found that I no longer have my premium account. I am still paying for spotify and don't have any other accounts. I don't want to pay again for spotify premium and be charged t...

emziedoodlenood
Casual Listener
Hello I've recently logged out of my spotify account and logged back in and found that I no longer have my premium account. I am still paying for spotify and don't have any other accounts. I don't w...
2016-05-01 11:56:07 AM
2016-05-01 12:20:24 PM
OviiiOne
Community Legend
187 Views
1 replies
0 likes
Premium

187 Views
1 replies
0 likes

free 30 day trial

If I do the free 30 day trial, can I still do the discounted student plan if I decide to keep it? Or by choosing the free 30 day trial do I automatically have to stick to a $9.99/mo plan?

tari_kurman
Newbie
If I do the free 30 day trial, can I still do the discounted student plan if I decide to keep it? Or by choosing the free 30 day trial do I automatically have to stick to a $9.99/mo plan?
2016-05-01 2:17:49 AM
2016-05-01 11:51:05 AM
KatesHere
Community Legend
247 Views
1 replies
0 likes
Account
Free
Premium
Subscription

247 Views
1 replies
0 likes

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