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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9774 Views
  • 3 replies
  • 9 likes
  • Security
  • 9774 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491287 Views
  • 981 replies
  • 111 likes
  • Account
  • 491287 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213197 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213197 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122296 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122296 Views
  • 72 replies
  • 12 likes

Subscribing to premium using iTunes

Hello everyone, I've been renewing my premium subscribtion using iTunes for the past year. but this month for some reason my premuim subscription is still pause although the payment went through sucessfully and it got decuted from my balance! I logge...

  • Newbie
  • Hello everyone,   I've been renewing my premium subscribtion using iTunes for the past year. but this month for some reason my premuim subscription is still pause although the payment went thr...
  • osornios
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 1 replies
  • 0 likes

I paid for premium 3 months ago but not working..still got billed

I paid for premium service 3 months ago and I haven't been able to use the service because app won't work on my phone.I tried removing and reinstalling to no avail. Although Spotify still has taken my money for months now. Can I be reimbursed or eith...

  • Newbie
  • I paid for premium service 3 months ago and I haven't been able to use the service because app won't work on my phone.I tried removing and reinstalling to no avail. Although Spotify still has taken m...
  • osornios
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Help! I can't remember which email address is associated with my account!

I recently subscribed to Spotify Premium. I stupidly logged out of my account and can't get back in because I don't remember my username or password. But more annoyingly I can't rememebr which email address I used when I set it up! It's rejecting all...

  • Newbie
  • I recently subscribed to Spotify Premium. I stupidly logged out of my account and can't get back in because I don't remember my username or password. But more annoyingly I can't rememebr which email ...
  • osornios
  • Spotify Star
  • 73327 Views
  • 3 replies
  • 3 likes
  • 73327 Views
  • 3 replies
  • 3 likes

Receipts and invoices

Hi! in my account I can see the receipts of my payments, but I would like to know if I can get an invoice, will be it possible? thanks!!

  • Newbie
  • Hi! in my account I can see the receipts of my payments, but I would like to know if I can get an invoice, will be it possible? thanks!!
  • osornios
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 390 Views
  • 1 replies
  • 0 likes

Double Billed

I have been billed twice on April 3rd '16 for a family account AUD 23.99. What do I need to do to fix this problem. I look forward to this being rectified at your earliest convenience. Thank you,Rob

  • Newbie
  • I have been billed twice on April 3rd '16 for a family account AUD 23.99. What do I need to do to fix this problem.   I look forward to this being rectified at your earliest convenience.&...
  • osornios
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
  • 230 Views
  • 1 replies
  • 0 likes

No bank information updated

I tried to update my bank info and my account is still blocked even when my bank says that a charge has been done. What can I do?

  • Newbie
  • I tried to update my bank info and my account is still blocked even when my bank says that a charge has been done. What can I do?
  • osornios
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
  • 159 Views
  • 1 replies
  • 0 likes

Premium Payments suddenly stopped

Hi folks, for no reason whatsoever my account payments have stopped being charged to my debit account. I've logged in (browser) and I can see that the last payment receipt was the 3rd of May. I can also see that the lays four digits of the 'current' ...

  • Newbie
  • Hi folks, for no reason whatsoever my account payments have stopped being charged to my debit account. I've logged in (browser) and I can see that the last payment receipt was the 3rd of May. I can a...
  • osornios
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 302 Views
  • 1 replies
  • 0 likes

Says my account doesn't exist

I was listening to my music, then out of the blue it shut off and made me log in, so when I tried it said my username and password don't exist

  • Newbie
  • I was listening to my music, then out of the blue it shut off and made me log in, so when I tried it said my username and password don't exist
  • osornios
  • Spotify Star
  • 19309 Views
  • 1 replies
  • 0 likes
  • 19309 Views
  • 1 replies
  • 0 likes

Offline Music

I have a spotify premium account. But it doesn't work to load music offline .

  • Casual Listener
  • I have a spotify premium account. But it doesn't work to load music offline .
  • osornios
  • Spotify Star
  • 267 Views
  • 2 replies
  • 0 likes
  • Other
  • 267 Views
  • 2 replies
  • 0 likes

How to know when Gift has been redeemed?

How can I determine (or can I determine) when a gift subscription I have made has been redeemed?

  • Regular
  • How can I determine (or can I determine) when a gift subscription I have made has been redeemed?
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Can not change payment information

Hello, I am no longer a student and can not get the student rate. Spotify is not letting me change my credit card information because it can not verify my school enrollment. I need to by pass this and change my credit card information so my subscript...

  • Newbie
  • Hello,   I am no longer a student and can not get the student rate.  Spotify is not letting me change my credit card information because it can not verify my school enrollment.  I ne...
  • osornios
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Premium
  • 369 Views
  • 1 replies
  • 0 likes

country settings

So, I'm living in Germany and I have a debit card with which i couldnt pay for spotify and so i payed with my credit card from mexico, and now spotify says that my country settings arent correct and im not allowed to log in. What can i do?

  • Newbie
  • So, I'm living in Germany and I have a debit card with which i couldnt pay for spotify and so i payed with my credit card from mexico, and now spotify says that my country settings arent correct and ...
  • osornios
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium
  • 213 Views
  • 1 replies
  • 0 likes

Problemas con pago

Hola buenas tardes Quiero pasar a premiun, he intentado pagar con Tarjeta de Credito, que ya lo habia hecho antes, y me sale un error, he intentado con Paypal y el mismo error. Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día....

  • Newbie
  • Hola buenas tardes   Quiero pasar a premiun, he intentado pagar con Tarjeta de Credito, que ya lo habia hecho antes, y me sale un error, he intentado con Paypal y el mismo error.   Ups...
  • wuhdix
  • Newbie
  • 741 Views
  • 6 replies
  • 0 likes
  • Premium
  • 741 Views
  • 6 replies
  • 0 likes

Pyment and Country Change

I am having trouble changing my payment card and my country, I followed the steps but it is still the same.. will the country and card change be reflected on the next bill or should is change instantly? I am concerned as my payment failed as I hadnt ...

  • Newbie
  • I am having trouble changing my payment card and my country, I followed the steps but it is still the same.. will the country and card change be reflected on the next bill or should is change instant...
  • osornios
  • Spotify Star
  • 317 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 317 Views
  • 2 replies
  • 0 likes

How do I get rid of this darn thing?

Hi, I really don't want this app. It's certainly not worth $7 a month to me. But you're still charging me and there is absolutely no clear way to escape this system. I want out. Stop charging me. I don't use you. Help me end this!

  • Newbie
  • Hi, I really don't want this app. It's certainly not worth $7 a month to me. But you're still charging me and there is absolutely no clear way to escape this system. I want out. Stop charging me. I d...
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Can't get device password

I am trying to set up my account through my Onkyou receiver, which has spotify built in. It won't accept my standard username and password, so I assume that I need a device name and password. The device name is available in my account settings, but w...

  • Newbie
  • I am trying to set up my account through my Onkyou receiver, which has spotify built in.  It won't accept my standard username and password, so I assume that I need a device name and password. &...
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
  • 241 Views
  • 1 replies
  • 0 likes

How to downgrade family plan

Hi, I'm currently using spotify premiun in a family plan for me + 2 I want to downgrade my account to only have me + 1, but I dont find a way to do it, can yu please explain me how. Cheers.

  • Casual Listener
  • Hi,    I'm currently using spotify premiun in a family plan for me + 2   I want to downgrade my account to only have me + 1, but I dont find a way to do it, can yu please...
  • osornios
  • Spotify Star
  • 671 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 671 Views
  • 5 replies
  • 0 likes

Change Family Plan Me + 3 back to Me + 2

Hi, I have read various posts.... but just want tbe certain because I want to avoid a headache Most of the psts were about "Me + xx going back to single premium user", that's not what I want, I still need family members..Delete, Family, MemberFamilyI...

  • Casual Listener
  • Hi, I have read various posts.... but just want tbe certain because I want to avoid a headache   Most of the psts were about "Me + xx going back to single premium user", that's not what I want...
  • osornios
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 281 Views
  • 3 replies
  • 0 likes

Solved!! How to move premium account to different account

Good evening. I currently pay for a premium account , an account that is created via facebook. The facebook account has being blocked and I probably wont be able to recconect ever again via facebook. So what do i do? I created a new account and i wou...

  • Casual Listener
  • Good evening. I currently pay for a premium account , an account that is created via facebook. The facebook account has being blocked and I probably wont be able to recconect ever again via facebook....
  • yiannispal
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 364 Views
  • 2 replies
  • 0 likes

There was a problem setting your password

Hey All o7 Was trying to link my PS4 with my spoty acc, but everytime I click the link in the email and then put in a password all I get in red is There was a problem setting your password, any hep be great

  • Newbie
  • Hey All o7   Was trying to link my PS4 with my spoty acc, but everytime I click the link in the email and then put in a password all I get in red is There was a problem setting your password, ...
  • gnovella16
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
  • 304 Views
  • 1 replies
  • 0 likes