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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83288 Views

29 replies

0 likes

  • 83288 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104249 Views

10 replies

3 likes

Account
Login
  • 104249 Views
  • 10 replies
  • 3 likes

Free premium with rogers

So me and the GF got new phone plans with rogers. She signed us both up thru the my rogers account. I used my old account info I had from my spotify account that I now cancelled because of our free sub.She is signed in and getting premium service but...

Newbie

So me and the GF got new phone plans with rogers. She signed us both up thru the my rogers account. I used my old account info I had from my spotify account that I now cancelled because of our free s...

kbrooksc

Community Legend

315 Views

1 replies

0 likes

Account
Premium
Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Moved countries 2 years ago. Now lost Premium status and can't use my CC details anymore.

Hi, I am Dutch (born in The Netherlands) and 2 years ago I decided to move houses just across the border, to Belgium. I still very much work and spend most of my time in The Netherlands. I never thought of updating my Spotify account accordingly, and...

Newbie

Hi,   I am Dutch (born in The Netherlands) and 2 years ago I decided to move houses just across the border, to Belgium. I still very much work and spend most of my time in The Netherlands. I n...

kbrooksc

Community Legend

259 Views

1 replies

0 likes

Account
Premium
  • 259 Views
  • 1 replies
  • 0 likes

Is it possible to see new Albums of the Artists i follow in the notification box?

I have 200 artists i follow but i only get a notification like once a month. Today i saw that artists i follow do have released albums and i wasnt able to see it anywhere. So is there any possibilty of seeing all the new releases of followed artists ...

Newbie

I have 200 artists i follow but i only get a notification like once a month. Today i saw that artists i follow do have released albums and i wasnt able to see it anywhere. So is there any possibilty ...

LordRollin

Community Legend

330 Views

1 replies

0 likes

Other
  • 330 Views
  • 1 replies
  • 0 likes

Log In Email now dead --- cannot remember password, cannot reset

The email address linked to my current premium account was a work based email and has since been deleted by my old employer. I cannot remember the password to this account and I cannot access the now deleted email address to change the password. I ca...

Newbie

  The email address linked to my current premium account was a work based email and has since been deleted by my old employer. I cannot remember the password to this account and I cannot access...

LordRollin

Community Legend

304 Views

1 replies

0 likes

Account
Login
Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Cannot Change Country

I'm trying to change my country. I've never been outside of the US or used a proxy, and I don't even live near the Canadian border. Yet, Spotify continually identifies me as Canadian and won't let me swap to the USA as my country, giving me a neveren...

Newbie

I'm trying to change my country. I've never been outside of the US or used a proxy, and I don't even live near the Canadian border. Yet, Spotify continually identifies me as Canadian and won't let me...

LordRollin

Community Legend

354 Views

1 replies

0 likes

Account
Other
  • 354 Views
  • 1 replies
  • 0 likes

My emial is no longer associated with my account.

TL;DR: My email is no longer associated with my account but I can still access it if I disconnect from the internet before it kicks me out.This problem started yesterday (April 22)I noticed I was logged out of Spotify on my (Android) mobile, but I no...

Newbie

TL;DR: My email is no longer associated with my account but I can still access it if I disconnect from the internet before it kicks me out. This problem started yesterday (April 22) I noticed I was...

kbrooksc

Community Legend

491 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
  • 491 Views
  • 1 replies
  • 0 likes

Solved!! Playstation spotify - can't get the 2 month trial

I've NEVER had spotify preium at all, so when I saw that there was a trial for playstation users, I was on board. After linking everything, and proceeding to the checkout screen, upon confirming to pay the $2 fee, it would not go through. I want to a...

Newbie

I've NEVER had spotify preium at all, so when I saw that there was a trial for playstation users, I was on board. After linking everything, and proceeding to the checkout screen, upon confirming to p...

LordRollin

Community Legend

562 Views

1 replies

0 likes

Premium
Subscription
  • 562 Views
  • 1 replies
  • 0 likes

2 accounts with same credit card

Hi, i have 2 accounts using the same credit card, can i use the family plan here or i have to cancel one?

Newbie

Hi, i have 2 accounts using the same credit card, can i use the family plan here or i have to cancel one?

LordRollin

Community Legend

453 Views

1 replies

0 likes

Account
Premium
Subscription
  • 453 Views
  • 1 replies
  • 0 likes

being charged

I am being charged every month on a subscription i dont have ive checked on my account and i am not subscribe i am loosing money for about 6 months

Visitor

I am being charged every month on a subscription i dont have ive checked on my account and i am not subscribe i am loosing money for about 6 months

user-removed

Not applicable

493 Views

4 replies

0 likes

Subscription
  • 493 Views
  • 4 replies
  • 0 likes

Notifications not working

Hey, Since almost 2 weeks, I am not getting any notifications about new albums published by the artists I followed. I was not sure until today, during which I saw that the new A$AP Ferg album was available on Spotify. I didn't got any notification ab...

Casual Listener

Hey, Since almost 2 weeks, I am not getting any notifications about new albums published by the artists I followed. I was not sure until today, during which I saw that the new A$AP Ferg album was ava...

KatesHere

Community Legend

952 Views

1 replies

0 likes

Other
  • 952 Views
  • 1 replies
  • 0 likes

can't change my country

Hi, I have a problem. I moved from Germany to Santiago de Chile. I want to use still my free account but I can't change my country without paying. Can you help me?

Casual Listener

Hi, I have a problem. I moved from Germany to Santiago de Chile. I want to use still my free account but I can't change my country without paying. Can you help me?    

plumtree98

Newbie

1224 Views

3 replies

0 likes

Account
Free
Other
  • 1224 Views
  • 3 replies
  • 0 likes

Solved!! Paiement Spotify avec une maestro

Bonjour depuis 3 ans je paies mon abonnement en prélèvement avec ma carte de Credit maestro et il y a deux mois Jai recu un message disant que le paiement n'a pas marché il m'on annule mon compte et quznd je veux me réabonner je saisi les kumero de m...

Casual Listener

Bonjour depuis 3 ans je paies mon abonnement en prélèvement avec ma carte de Credit maestro et il y a deux mois Jai recu un message disant que le paiement n'a pas marché il m'on annule mon compte et ...

fpamela

Casual Listener

6996 Views

2 replies

0 likes

Premium
  • 6996 Views
  • 2 replies
  • 0 likes

Reduce Family Plan

I'm paying for me and two family member with the Family plan. How to I go back to paying for just me and one member more?Maybe for my nephew and wife but wife can't change country and has to continue with her own account.Thanks!

Casual Listener

I'm paying for me and two family member with the Family plan. How to I go back to paying for just me and one member more? Maybe for my nephew and wife but wife can't change country and has to contin...

KatesHere

Community Legend

746 Views

3 replies

0 likes

Account
Premium
Subscription
  • 746 Views
  • 3 replies
  • 0 likes

Gift card used in wrong account

Hi, I bought a gift card for a 6 month Premium subscription and introduced to code by mistake in the wrong account. Is there a way in can transfer this suscription to another account? Or cancel my subscription and reintroduce the code into another ac...

Newbie

Hi, I bought a gift card for a 6 month Premium subscription and introduced to code by mistake in the wrong account.  Is there a way in can transfer this suscription to another account? Or cance...

Maxim

Spotify Star

1091 Views

1 replies

1 likes

Account
Premium
Subscription
  • 1091 Views
  • 1 replies
  • 1 likes

Can't log in account

Hi guys In desperate need of help. So i can't login to my spotufy premuim account. Every time I try resetting the password with email it says linked to fb acount.... which the account isn't linked to anymore. I don't remeber my spotify usernam either...

Newbie

Hi guys   In desperate need of help. So i can't login to my spotufy premuim account. Every time I try resetting the password with email it says linked to fb acount.... which the account isn't ...

MaryS

Roadie

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

no button for deleting premium

so i want to sign out for premium from my account because i think it is too expensive but the button is not there where the help page says it is. i want to sign out premium from my account before the 29th because then i have to pay again. please help...

Casual Listener

so i want to sign out for  premium from my account because i think it is too expensive but the button is not there where the help page says it is. i want to sign out premium from my account befo...

osornios

Spotify Star

503 Views

4 replies

0 likes

Login
Premium
Subscription
  • 503 Views
  • 4 replies
  • 0 likes

Premium account appears to have reverted to free

My premium account has rverted to free. I have not insutrcted spotify to do this, as far as I know. Presumably I just need to reset my account to premium. Does anyone know why this would happen.

Newbie

My premium account has rverted to free.  I have not insutrcted spotify to do this, as far as I know.  Presumably I just need to reset my account to premium.  Does anyone know why this ...

osornios

Spotify Star

258 Views

1 replies

0 likes

Account
Premium
Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Someone changed my email account

Please someone hacked my original account and i need it back, i dont know why spotifty does not have an online chat support or smth like that

Newbie

Please someone hacked my original account and i need it back, i dont know why spotifty does not have an online chat support or smth like that    

Maxim

Spotify Star

312 Views

1 replies

0 likes

Security
  • 312 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hello, I need help, Can you turn off the auto-renewall on the sit the spotify?

Casual Listener

Hello, I need help, Can you turn off the auto-renewall on the sit the spotify?

osornios

Spotify Star

487 Views

3 replies

0 likes

Account
Premium
  • 487 Views
  • 3 replies
  • 0 likes