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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1883 Views
  • 0 replies
  • 8 likes
  • Security
  • 1883 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 449128 Views
  • 972 replies
  • 109 likes
  • Account
  • 449128 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199796 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199796 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108842 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108842 Views
  • 72 replies
  • 11 likes

Solved!! Account hacked and upgraded to family plan

Hello, My account was hacked and upgraded to a family plan. I can't downgrade back to the Student Plan that I was on before. Tried tweeting support but they ignored my messages. Can someone help? Thanks

  • Newbie
  • Hello,   My account was hacked and upgraded to a family plan. I can't downgrade back to the Student Plan that I was on before. Tried tweeting support but they ignored my messages. Can someone ...
  • MattSuda
  • Spotify Star
  • 639 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 639 Views
  • 1 replies
  • 0 likes

Lost my Premium account

Hi there,I've been a Spotify Premium user for many years now, recently I signed up for Spotify Family to include my wife, and then more recently I switched to Singtel Music and linked my Spotify account to it, which meant I had to cancel my existing ...

  • Newbie
  • Hi there, I've been a Spotify Premium user for many years now, recently I signed up for Spotify Family to include my wife, and then more recently I switched to Singtel Music and linked my Spotify ac...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Can't add anyone on my family plan! Help!...

I just upgraded from premium to the family plan! I sent the email severeal times but my bff isnt getting anything. I've sent the link directly to him and nothing! It tells him he is already signed it and that he needs to switch accounts. We shared th...

  • Casual Listener
  • I just upgraded from premium to the family plan!    I sent the email severeal times but my bff isnt getting anything.    I've sent the link directly to him and nothing! It tel...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes

Spotify Student

Ok, so I have had spotify for a while now and Im really happy wth it up until now. I am a student so wanted to know how to switch from normal premium to spotify student, Im trying to save as much money as possible and this would be a big help. Thank ...

  • Visitor
  • Ok, so I have had spotify for a while now and Im really happy wth it up until now. I am a student so wanted to know how to switch from normal premium to spotify student, Im trying to save as much mon...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Unable to play song because it's not on my computer

I am not able to play any songs from the new releases, discover or other tabs within Spotify. I've tried logging out and loggin back in, reinstalling the app, I looked at several message boards and none of the solutions have worked. Can someone pleas...

  • Newbie
  • I am not able to play any songs from the new releases, discover or other tabs within Spotify. I've tried logging out and loggin back in, reinstalling the app, I looked at several message boards and n...
  • LordRollin
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium
  • 125 Views
  • 1 replies
  • 0 likes

Wrong Artist in a Song

I realized that this song is a wrong assigning, cause is not the Artist Andrés Calamaro who sings in this track is another guy. You need to include the Andrés Calamaro correct version. This is the track:spotify:track:5RIypaRRQFO7tizTuK4iuU I hope tha...

  • Newbie
  • I realized that this song is a wrong assigning, cause is not the Artist Andrés Calamaro who sings in this track is another guy. You need to include the Andrés Calamaro correct version.   This ...
  • KatesHere
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Other
  • 128 Views
  • 1 replies
  • 0 likes

Family with a student

I have a family plan for me and my wife. My wife is a student at a college. Is it possible for me to add a student to my family plan? Basically instead of being an extra $5 for her she would get the 50% off of the $5 and it would be $2.50. I have see...

  • Newbie
  • I have a family plan for me and my wife. My wife is a student at a college. Is it possible for me to add a student to my family plan? Basically instead of being an extra $5 for her she would get the ...
  • KatesHere
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • Premium
  • 386 Views
  • 1 replies
  • 0 likes

Help

I cant play any music 9n my platlist or that I search for, only but a few songs, ive tryed contacting spotify with no success and ive checked all y settings, why cant I listen to anything, its not lit up amd says I meed to download premium to listen.

  • Casual Listener
  • I cant play any music 9n my platlist or that I search for, only but a few songs, ive tryed contacting spotify with no success and ive checked all y settings, why cant I listen to anything, its not li...
  • Nico
  • Community Legend
  • 26988 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 26988 Views
  • 1 replies
  • 0 likes

Legit to ask for payment information?

Spotify tells me there is a problem with my payment when I start the program and wants me to re-enter my payment information (creditcard number etc) but ive been a customer for several years. Why do I need to do this? Im just worried its a scam for s...

  • Newbie
  • Spotify tells me there is a problem with my payment when I start the program and wants me to re-enter my payment information (creditcard number etc) but ive been a customer for several years. Why do ...
  • osornios
  • Spotify Star
  • 221 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 221 Views
  • 2 replies
  • 0 likes

i have been double charged for 6 months! used the help page twice with no solution or refund, help!

i have been on spotify premimum for over 3 years and never once let me service laps due to lack of payment, i have however been double charged for 6 months. i haved used the help page, filled out the form and still have yet to have any reponce from s...

  • Newbie
  • i have been on spotify premimum for over 3 years and never once let me service laps due to lack of payment, i have however been double charged for 6 months. i haved used the help page, filled out the...
  • osornios
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Add Family member

Hi,I cannot find the link that should be in my account in order to add a family member.The "family" section is missing.Is there another way to manage family members?Many thanks,

  • Regular
  • Hi, I cannot find the link that should be in my account in order to add a family member. The "family" section is missing. Is there another way to manage family members? Many thanks,
  • mrfozwald
  • Newbie
  • 257 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 257 Views
  • 2 replies
  • 0 likes

Country settings

I can't sing un to Spotify because I' m registered with an italian email addresse, but now I live in Germany and I would like to use my Spotify also in Germany. The thing is that now I'm locked out of the app and I can't change the settings. What I f...

  • Newbie
  • I can't sing un to Spotify because I' m registered with an italian email addresse, but now I live in Germany and I would like to use my Spotify also in Germany. The thing is that now I'm locked out o...
  • osornios
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 116 Views
  • 1 replies
  • 0 likes

Help

I cant play any music in my platlist or that I search for, only but a few songs, ive tryed contacting spotify with no success and ive checked all my settings, why cant I listen to anything, its not lit up and says I need to download premium to listen...

  • Casual Listener
  • I cant play any music in my platlist or that I search for, only but a few songs, ive tryed contacting spotify with no success and ive checked all my settings, why cant I listen to anything, its not l...
  • osornios
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 98 Views
  • 1 replies
  • 0 likes

Hacked Account!

Hi There, Someone hacked into my account. Listened to some Blur and The Prodigy (for whatever reason). I have already changed my password. Do we get some kind of explanation for this from Spotify? The last thing I read was that they didn't know anyth...

  • Newbie
  • Hi There,   Someone hacked into my account. Listened to some Blur and The Prodigy (for whatever reason). I have already changed my password.   Do we get some kind of explanation for thi...
  • devofan
  • Casual Listener
  • 405 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 405 Views
  • 4 replies
  • 0 likes

Login Failed on app, yet logs in fine on the website?

Hi folks, I have just signed up to another Spotify Premium account (Had to create a new one as my old one wouldnt log in either on the app - when setting up my Premium bundle with my mobile phone carrier) and it logs in online ok, but refuses to on m...

  • Newbie
  • Hi folks,   I have just signed up to another Spotify Premium account (Had to create a new one as my old one wouldnt log in either on the app - when setting up my Premium bundle with my mobile ...
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Login
  • 154 Views
  • 1 replies
  • 0 likes

How can I cancel my family plan?

How can I cancel my family plan? I have only found the option to change my invites but not to cancel the whole plan. Please help

  • Casual Listener
  • How can I cancel my family plan? I have only found the option to change my invites but not to cancel the whole plan. Please help 😞
  • osornios
  • Spotify Star
  • 751 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 751 Views
  • 4 replies
  • 0 likes

Solved!! Student discount with family subscription??

(Already have student discount) When I click on Family Discount a red error box pops up on the next page. Does anyone here do both student and family at the same time?

  • Casual Listener
  • (Already have student discount)   When I click on Family Discount a red error box pops up on the next page. Does anyone here do both student and family at the same time?    
  • ubanks25
  • Casual Listener
  • 983 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 983 Views
  • 2 replies
  • 0 likes

Changing Country and Payment Details Doesn't Work

I'm trying to change my means of payment from Aussie to UK card. All I get after clicking "change county" on the payment page is a loading sign and no progress. Can anyone help? Thanks

  • Newbie
  • I'm trying to change my means of payment from Aussie to UK card. All I get after clicking "change county" on the payment page is a loading sign and no progress. Can anyone help? Thanks
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 126 Views
  • 1 replies
  • 0 likes

Cant login via my Apps :(

So upon signing up for spotify via a web browser, I can sign in perfectly fine, However when I try to sign in via the App for my Mac or the App for Android, It tells me my password or email is incorrect, However I can login perfectly fine on Spotify....

  • Newbie
  • So upon signing up for spotify via a web browser, I can sign in perfectly fine, However when I try to sign in via the App for my Mac or the App for Android, It tells me my password or email is incorr...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 126 Views
  • 1 replies
  • 0 likes

Spotify and Unidays

Hi.... I have the premium Spotify and I pay for it via my phone bill... I've just signed up to Uni days and realised I can get it 50% off. I've tried to redeem this i need to sign upnfor it again... there is no option for if you already have Spotify ...

  • Newbie
  • Hi.... I have the premium Spotify and I pay for it via my phone bill... I've just signed up to Uni days and realised I can get it 50% off. I've tried to redeem this i need to sign upnfor it again... ...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 176 Views
  • 1 replies
  • 0 likes