Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 406817 Views
  • 959 replies
  • 107 likes
  • Account
  • 406817 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176437 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176437 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100086 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100086 Views
  • 68 replies
  • 10 likes

Change password mode

I have registered with my Facebook account and now I want to change to a normal "sign in" beacouse I want to close my Facebook account. What do I have to do?

  • Casual Listener
  • I have registered with my Facebook account and now I want to change to a normal "sign in" beacouse I want to close my Facebook account. What do I have to do?
  • MattSuda
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Apy premiun y Se para el Spotify

Hola, me hice premium hace un tiempo y cuando voy escuchando música, al rato se me para el Spotify.Tengo que volver al encenderlo y apagarlo para que funcione.Le ha pasado esto alguna vez a alguien ? Como lo resuelvo ?

  • Newbie
  • Hola, me hice premium hace un tiempo y cuando voy escuchando música, al rato se me para el Spotify. Tengo que volver al encenderlo y apagarlo para que funcione. Le ha pasado esto alguna vez a a...
  • MattSuda
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

changing from Spotify Family back to Spotify Premium

I currently have Spotify Family and want to go back to Spotify Premium without having to cancel my subscription and redownloading all the music I have AND having to re-follow things. Any help will be appreciated.

  • Visitor
  • I currently have Spotify Family and want to go back to Spotify Premium without having to cancel my subscription and redownloading all the music I have AND having to re-follow things.  Any help w...
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Credit Card Charge

Hi, I have spotify premium through my cell phone provider. My credit card has been charged this month and last month. My credit card is not even linked with my account. This is not me and I need to stop it ASAP. How do I get in contact with someone f...

  • Newbie
  • Hi,   I have spotify premium through my cell phone provider. My credit card has been charged this month and last month. My credit card is not even linked with my account. This is not me and I ...
  • MattSuda
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Charged my account

I was charged$9.99 March 14th...per my bank stmt and now Spotify is playing commercials asking me to upgrade to premium. Please help or refund my money.

  • Newbie
  • I was charged$9.99 March 14th...per my bank stmt and now Spotify is playing commercials asking me to upgrade to premium. Please help or refund my money.
  • MattSuda
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 191 Views
  • 1 replies
  • 0 likes

spotify premium

Hola, quiero saber porque no me fueron otorgados los dos meses gratis de la promocion que hay. Ya he leido todas las conidicones y cumplo todas de estas graciasMarcela Saldarriaga

  • Newbie
  • Hola, quiero saber porque no me fueron otorgados los dos meses gratis de la promocion que hay.   Ya he leido todas las conidicones y cumplo todas de estas   gracias Marcela Saldarriaga
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Meses gratis

Tenia 3 meses gratis al pagar por un mes y ahora me dejaron sin el servicio y ya no tengo premium

  • Newbie
  • Tenia 3 meses gratis al pagar por un mes y ahora me dejaron sin el servicio y ya no tengo premium
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Unlimited
  • 139 Views
  • 1 replies
  • 0 likes

Family Account (Spanish)

Tengo cuenta premium y deseo convertirla en cuenta familiar para incluir a mi pareja que también tiene cuenta premium. Me surgen algunas preguntas: 1 ¿Cuando me conviene hacer el cambio? ¿El día que termina mi suscripción a la cuenta premium para así...

  • Casual Listener
  • Tengo cuenta premium y deseo convertirla en cuenta familiar para incluir a mi pareja que también tiene cuenta premium.   Me surgen algunas preguntas:   1 ¿Cuando me conviene hacer el ca...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Other
  • 146 Views
  • 1 replies
  • 0 likes

Offered a premium family package, didn't receive it.

A little before Christmas 2015 I was offered a special package to upgrade to a family premium package. I was currently on a premium package solo. I decided to subscribe at the rate of $15 for myself and a family member. This deal also said I was to g...

  • Casual Listener
  • A little before Christmas 2015 I was offered a special package to upgrade to a family premium package. I was currently on a premium package solo. I decided to subscribe at the rate of $15 for myself ...
  • MattSuda
  • Spotify Star
  • 136 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 136 Views
  • 2 replies
  • 0 likes

FAMILY PLAN EMAIL CHANGE DUE TO NEW ADMIN FACEBOOK ACCOUNT

Hi All We have a family plan created by my wife using her Facebook account (hence it is linked to it) she HAD to change Facebook account (in fact she must cancel the previous one to create a new profile from scratch) but the family plan stays linked ...

  • Newbie
  • Hi All   We have a family plan created by my wife using her Facebook account (hence it is linked to it) she HAD to change Facebook account (in fact she must cancel the previous one to create a...
  • MattSuda
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Subscription not working

I bought premium around March 30th it is now April 8th. It was working earlier today but randomly just stopped. And now it says I am on free and if I press the "get premium" it wants me to pay for it again. It's been like 8 days. I should still have ...

  • Casual Listener
  • I bought premium around March 30th it is now April 8th. It was working earlier today but randomly just stopped. And now it says I am on free and if I press the "get premium" it wants me to pay for it...
  • MattSuda
  • Spotify Star
  • 150 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 150 Views
  • 2 replies
  • 0 likes

Delete my account

I have a facebook account on Spotify and I want to delete it. I used Spotify contact form three times but noone responded. Maybe here is someone who will respond?

  • Visitor
  • I have a facebook account on Spotify and I want to delete it. I used Spotify contact form three times but noone responded. Maybe here is someone who will respond?
  • MattSuda
  • Spotify Star
  • 386 Views
  • 8 replies
  • 1 likes
  • Account
  • 386 Views
  • 8 replies
  • 1 likes

Cannot Set Device Password

I receive the email from Spotify.. then I try setting my device password after following the link but I get an error message. help.

  • Regular
  • I receive the email from Spotify.. then I try setting my device password after following the link but I get an error message. help.
  • Dreadlord
  • Community Legend
  • 295 Views
  • 4 replies
  • 0 likes
  • Premium
  • 295 Views
  • 4 replies
  • 0 likes

Trying to upgrade to premium but page won't load

I have been trying to upgrade my spotify to premium but it just endlessly loads where I am supposed to type the credit card. It is just the spinning circle and I cannot go passed this. Please help!

  • Newbie
  • I have been trying to upgrade my spotify to premium but it just endlessly loads where I am supposed to type the credit card. It is just the spinning circle and I cannot go passed this. Please help!
  • MattSuda
  • Spotify Star
  • 1294 Views
  • 1 replies
  • 1 likes
  • Premium
  • 1294 Views
  • 1 replies
  • 1 likes

GOOGLE PLAY CARD DOESN'T WORK ON SPOTIFY PREMIUM

I got a Google Play card today but I can't use it to get Spotify Premium. Why?

  • Newbie
  • I got a Google Play card today but I can't use it to get Spotify Premium. Why?
  • MattSuda
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium
  • 203 Views
  • 1 replies
  • 0 likes

Cambio de equipo

Hola, cambie mi equipo de celular y aunque era premium en mi antiguo aparato, he perdido el estatus. Qué debo hacer?

  • Newbie
  • Hola, cambie mi equipo de celular y aunque era premium en mi antiguo aparato, he perdido el estatus. Qué debo hacer?
  • MattSuda
  • Spotify Star
  • 10295 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 10295 Views
  • 1 replies
  • 1 likes

removing subaccounts

I wanted to add a family member to my family account. I accidentally clicked the option to add two more subaccounts. Help said that I need to cancel my subscription and resubscibribe (WHICH IS FRICKIN REDICULOUS!!!) . When I do that i still see my fa...

  • Newbie
  • I wanted to add a family member to my family account. I accidentally clicked the option to add two more subaccounts. Help said that I need to cancel my subscription and resubscibribe (WHICH IS FRICKI...
  • MattSuda
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Issue redeeming family subscription

I just upgraded my premium subscription to a family subscription and sent out an invite. When we try and redeem it says we are not in the same country. My profile shows AU and my daughters shows au. How do I resolve this?

  • Newbie
  • I just upgraded my premium subscription to a family subscription and sent out an invite. When we try and redeem it says we are not in the same country. My profile shows AU and my daughters shows au. ...
  • MattSuda
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 114 Views
  • 1 replies
  • 0 likes

Triple pago

El día de hoy quise renovar mi cuenta premium, luego de algunos meses de haberla cancelado, pero por alguna razón, se me cobró el triple, sin recibir confirmación de pago, y ni siquiera en mi cuenta de Spotify, se muestra que lo alla hecho. Pero en e...

  • Visitor
  • El día de hoy quise renovar mi cuenta premium, luego de algunos meses de haberla cancelado, pero por alguna razón, se me cobró el triple, sin recibir confirmación de pago, y ni siquiera en mi cuenta ...
  • MattSuda
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 203 Views
  • 1 replies
  • 0 likes

não consigo ser premium

quando tento cadastras os dois meses de premium aparece "The CSRF token is invalid. Please try to resubmit the form." não consigo completar o cadastro

  • Newbie
  • quando tento cadastras os dois meses de premium aparece "The CSRF token is invalid. Please try to resubmit the form."  não consigo completar o cadastro
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes