Help Wizard

Step 1


Can't update payment information

Can't update payment information






iPhone 11 and MacBook Pro

Operating System



My Question or Issue

My card recently expired so I need to update my payment information but every time I try I get an error on the Spotify website. When I select 'update my payment information' in my account I get the message '500 Internal Server Error nginx'. Ive tried this in chrome and safari on my MacBook and iPhone. I looked up solutions in the FAQs and I saw a suggestion to go through incognito but when I do this I get the message '502 Bad Gateway nginx' when I try to log into my account. Please help, I just want to pay!


3 Replies

I am having the same problem, please help so I can keep Premium!

I have also been getting a 502 message when clicking "Login to account" on the Spotify webpage, so it seems like there is a lot going on.

I think I just got it to work again!

Suggested posts