Can't upgrade via PayPal

[KatesHere]

Hey there @ogtruepac and welcome to the community!

That doesn't look right. Can you try again after clearing out your browser's cookies/cache memory? Alternatively, you can try opening an incognito window.

Hope this helped!

K

[ogtruepac]

Doesn't work.

[KatesHere]

Hey again @ogtruepac,

Would you mind trying again with another browser then?

Hope this helps!

K

[ogtruepac]

Yes. Doesn't work.

[KatesHere]

Hey again @ogtruepac,

Would you mind providing some additional information like which product were you trying to get (for example, was it Family, Student Discount or just Premium), from which country and if the issue persists when trying with another payment method, so that I can pass that along to the right team?

Cheers,

K

[KatesHere]

Hey again @ogtruepac,

Are you still experiencing this issue?

Let me know,

K

[ogtruepac]

Yes

[KatesHere]

Hey there @ogtruepac,

I'm sorry to hear that... Would you mind providing the answers to my old post so I can pass along your feedback to the right team and hopefully get you back to your favorite tunes?

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Would you mind providing some additional information like which product were you trying to get (for example, was it Family, Student Discount or just Premium), from which country and if the issue persists when trying with another payment method, so that I can pass that along to the right team?

---

Thanks 🙂

K