Help Wizard

Step 1


Cancel the premium account

Cancel the premium account

Hi there,


I have a premium account and I pay for it every month but cannot use it because I forgot my password. The problem is I cannot change the password because the e-mail account which I used for registration doesn't exist anymore. How can I solve this problem?

Thanks for the help!



1 Reply

Hey, @HK181 -


That's not cool! Please contact support through this contact form and the support team will be able to help you.


After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.


Thank you 🙂

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