Cancelling premium

[katie_kj]

I thought I had cancelled Premium a month ago so was surprised to be charged again this month. Logged on again and saw that I had to click through THREE pages to tell them I was 'absolutely sure' I wanted to cancel - including scrolling to the bottom of the page to a small 'cancel' button. 

This is totally misleading and very trapping - if we want to leave let us leave!!

I was going to get a membership through a family member but now we are thinking about leaving Spotify altogether.

@Spotify - anything you want to say about this? To start with, a refund for this month's subscription would be good...

[Maxim]

Hey @katie_kj,

If you think that you're eligible for a refund, please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours.