Cannot Recover Account

[nigelino]

Hi There,

My spotify account disconnected across all of my devices. I have not changed my password and I can't login. Biggest issue is that I've tried the password reset and I'm not getting any e-mails. I've checked my junk/spam folder, I've waited over 24h between requests to recover, and I'm still not getting any e-mails.

I've been able to confirm that I can still receive spotify related e-mails but I'm just not getting any password recovery prompts.

Any help?

Thanks!

[Dian · Accepted solution]

Hey @nigelino,

Thanks for posting in the Community.

If you're unable to reach your account, it'd be best to reach out to our customer support team. They'll be able to have a look backstage and find out what's going on.

Here is how to contact them.

Let us know how that went.

Cheers!

[nigelino]

Thank you Dian! I was able to contact them and they resolved it