Cannot activate month free trial email

[rypythegreat]

I have recieved an email becuase I have not used spotify in a while. It gave me a months free trial. But none of the links work on the email and I cannot get my free trial.

[Christoffer]

Hello!

What happens when you try to click on link?

[Lizzipoos]

I am having the same problem! I click on the button but nothing happens. Seems like the link isn't attached to it or something, seeing as all the other links in the e-mail works..

[Traeone]

I am also having this problem. The link buttons do not work. They appear to not have a link on the button image. I would like to try Premium again to see if I'm still interested. Thanks.

[Christoffer]

I have forwarded this topic so hopefully will someone from Spotify comment on this.

[Peter__]

Just to clarify, have you guys ever had a Spotify subscription before? 

[Lizzipoos]

I have. I'm assuming the others have too, as the e-mail says "let's try again" and "we'd love to welcome you back". 

[Peter__ · Accepted solution]

Yeah, reading the full email it looks that way! Strange, I can see @Christoffer has escalated this for investigation by the Spotify team so stay tuned for updates. Hopefully its just a temporary fault the guys can fix (or send a corrected email!).

[Adam · Accepted solution]

Hi all, it seems we might've sent out a broken email to certain people, but if you received the email you're eligible for another month of free Premium. Sign up for it via this working link.

[rypythegreat · Accepted solution]

Nothing is happening! The links seem broken, and in HTML viewer, they are not linked to anything. Not a great way to format an email if you forget to put the links in the buttons!

[Peter__]

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@rypythegreat wrote:

Nothing is happening! The links seem broken, and in HTML viewer, they are not linked to anything. Not a great way to format an email if you forget to put the links in the buttons!

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Does using the link @Adam posted above work? 

[Traeone]

Thanks 🙂

[Tobii]

It did not work for me. 😞

[Joe]

@Tobii Did you get redirected back to your regular Subscription page? If so, that's probably because you're not eligible for the offer. If you think you should be eligible, please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

[Tobii]

I have done that, i think i might have misinterpreted the mail i got, but i am going to wait for support to get back to me.

Cheers for the answer though.

[rypythegreat]

I put the solution on the wrong comment! yes this link works! Thank you for your help. i am going to use spotify premium from now, such a great step up from unlimited.

[boui]

I had the same problem. The link you provided works fine

tnx!