Cannot activate my account after factory reset

[WeeWee10]

I joined Spotify Premium 2 months ago but had to do a factory reset on my Android. I downloaded the app again entering the same email and password but I have lost all my playlist and when do a recovery I am told I do not have any playlists to recover what can I do to fix my account and get my old Spotify back.  thanks very much.

[jsannn]

Hello @WeeWee10

Sounds like you created a duplicate account by mistake and are logging in with it on your android phone. Don't worry this is a common problem. There are few things you can try to find your main account:

• Check your subscription page. Your status should be Premium. 

• If you're on Premium, try signing out and back into the app. 

• If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It will then take you through a survey to point you in the right direction

[WeeWee10]

Hey Jsannn - thanks for the advice but still no cigar. I STUPIDLY changed
my username from the long generated to one of my own. Now what shud I do?
Thanks- Lee (WeeWee10)

[jsannn]

Changing your username should not have any affect on your login details. You should use email and password to login. Are you seeing the same thing while logging in with a browser. Or your playlists are missing only on your phone ?