I joined Spotify Premium 2 months ago but had to do a factory reset on my Android. I downloaded the app again entering the same email and password but I have lost all my playlist and when do a recovery I am told I do not have any playlists to recover what can I do to fix my account and get my old Spotify back. thanks very much.
Sounds like you created a duplicate account by mistake and are logging in with it on your android phone. Don't worry this is a common problem. There are few things you can try to find your main account:
If you've tried all the steps above, please click here. It will then take you through a survey to point you in the right direction
Changing your username should not have any affect on your login details. You should use email and password to login. Are you seeing the same thing while logging in with a browser. Or your playlists are missing only on your phone ?
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