Cannot change country

[jleu]

Hello, I am unable to change my country to the one I am living in currently. I want to change the country to add my son to my family plan which I opened his account in Mexico (unlike mine which was open in Guatemala). I already did all the steps in the website to change my country including changing payment method to a credit card from Mexico but the drop down to change country is still greyed out and it wont change to Mexico. Can you please help me.

Thank you.

[Alejandro_C]

Hey @jleu, welcome to the Community!

This is something for our Accounts team. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out 🙂