Cannot download (Device limit Reached)

[mikemcgregor580]

Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ?

Plan

Premium 

Country

Canada

Device

(IPhone 13 mini)

Operating System

(iOS 15.4)

My Question or Issue

I need some help at the moment, I recently downloaded my Spotify after deleting it a while back with songs downloaded and now my Spotify will no longer let me download as it says the max device limit has been reached. It says to remove all downloads from another device in order to listen on my phone. The thing is I have no other devices with music downloaded, my old iPhone 8 is no longer using my account and there’s no downloads. However my current phone says to remove all downloads but I don’t have any on the app. Is there a way to reset offline devices ? I’m getting a little bit upset with this as I have no way to save music for offline listening now . Please respond back thank you . 

[SeesNat]

Plan

Duo/Premium

Country

USA

Device

Samsung 25

 I am unable to Download any music to listen to offline.  States Free up a spot in Settings by disabling offline listening or removing all downloads from another device.   

First suggestion disabled offline listening done.  Second, the only other downloads were on my old phone it was wiped clean.  Any suggestions before I cancel?

[Luan]

Hey, @SeesNat 
Welcome to the Spotify Community, and thanks for reaching out to us here!

First of all, could you give me more information about what is happening? What comes up when you try to download content? Are you getting any error message? Is it happening just on your mobile app?

I also recommend, as a first step, that you take a look at this official support article:

• Listen offline

Keep me posted and stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!

[SeesNat]

Still did not work.

[Marta27]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

You’re out of offline devices

[Coq97]

Buenas, he iniciado sesión en otro dispositivo y no me deja descargar canciones.

[Jj900]

Plan

Premium

Country

Device

One plus nord ce 5g

Operating System

(Android )

My Question or Issue

On trying to download why does it say out of offline devices