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Cannot log in to account suddenly

Cannot log in to account suddenly

Hey, My username is pkilbride and I suddenly cannot log in using my normal password after using it successfully yesterday. I cannot access spotify on my iPod either. please can someone suggest a way out of this as I am a premium spotify member with many playlists that I would rather not lose!

 

Thanks

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2 Replies

Hey there!

 

We'd recommend following these troubleshooting steps. If they don't help, you can contact our Accounts team via this contact form, on Twitter with the@SpotifyCares handle, or on our Facebook page.


We'll be happy to help you sort this out.

I sued my email complete originally as far as I know.  Now leave off the end of your email off and it workks fine.      Example....I signed in as Mike@yahoo.com.   Now only sign in as Mike....it worked for me. 

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