Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
555096 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131324 Views
74 replies
12 likes
I want to begin a Spotify for Students discount and I am starting college Fall 2016. Because I have not paid my tuition fees yet, will I be unable to get the discount until I make the payments? I have registered for classes already but I do not have ...
I want to begin a Spotify for Students discount and I am starting college Fall 2016. Because I have not paid my tuition fees yet, will I be unable to get the discount until I make the payments? I hav...
Spotify Star
202 Views
1 replies
0 likes
When I sign in it tells me to sign in with facebook, or to sign in using my spotify credentials. I know I'm using the correct email and password, and I never did, nor do I want to sign in with Facebook. So why won't it take me toy account?
When I sign in it tells me to sign in with facebook, or to sign in using my spotify credentials. I know I'm using the correct email and password, and I never did, nor do I want to sign in with Facebo...
Spotify Legend
1269 Views
1 replies
0 likes
Hello, a few months ago I created an account and I paid the premium suscription, but now I can´t remember the ussername and the password. Is there any chance to find my username by using my paiment data or my name? thanks
Hello, a few months ago I created an account and I paid the premium suscription, but now I can´t remember the ussername and the password. Is there any chance to find my username by using my paiment d...
Spotify Star
170 Views
1 replies
0 likes
Ive been trying claim the playstation deal 2 months for 2 bucks, and i have already linked accounts, but everytime i try to claim the deal it takes me to this page.
Ive been trying claim the playstation deal 2 months for 2 bucks, and i have already linked accounts, but everytime i try to claim the deal it takes me to this page.
Spotify Legend
232 Views
1 replies
0 likes
I have been having issues logging into my Spotify for almost a week. When i login it keeps telling me "you do not have your spotify linked to facebook" or something similar. So, i made a facebook using that email, tried to "sign in" with that Faceboo...
I have been having issues logging into my Spotify for almost a week. When i login it keeps telling me "you do not have your spotify linked to facebook" or something similar. So, i made a facebook usi...
Spotify Star
190 Views
1 replies
0 likes
Hi Spotify, I've been using Spotify Premium for over a year now and Kudos!! Being a student in Germany, I should be getting a discount of 50% but unfortunately am not getting any, despite having several conflicts through my PayPal account. Kindly loo...
Hi Spotify, I've been using Spotify Premium for over a year now and Kudos!! Being a student in Germany, I should be getting a discount of 50% but unfortunately am not getting any, despite havi...
Spotify Legend
660 Views
4 replies
0 likes
Hi I supposedly get free Spotify premium with my mobile prepaid bundle. I have had this bundle for over 12 months but can not activate the Spotify and and can not find anyone to help. My mobile provider can not help me. They say to contact Spotify bu...
Hi I supposedly get free Spotify premium with my mobile prepaid bundle. I have had this bundle for over 12 months but can not activate the Spotify and and can not find anyone to help. My mob...
Spotify Legend
507 Views
4 replies
0 likes
Hello, I was trying to reactivate my student package account with Spotify. however, when i tried to reactivate it via the credit card portal. I had to go through the 3rd party student verification process which i wasn't familiar with. when i went thr...
Hello, I was trying to reactivate my student package account with Spotify. however, when i tried to reactivate it via the credit card portal. I had to go through the 3rd party student verificati...
Regular
307 Views
2 replies
0 likes
Hey, I got a three month Spotify premium subscription for about two euros and cancelled it one month later, so that I wouldn't have to pay for it after those three month. I got a confirmation on my screen, but now I see on my bank account that I'm st...
Hey, I got a three month Spotify premium subscription for about two euros and cancelled it one month later, so that I wouldn't have to pay for it after those three month. I got a confirmatio...
Spotify Star
189 Views
1 replies
0 likes
I deleted my Facebook account for a bit but couldnt access my spotify account because my Spotify login is through Facebook. Anyway i can change that and log in through G-mail?
I deleted my Facebook account for a bit but couldnt access my spotify account because my Spotify login is through Facebook. Anyway i can change that and log in through G-mail?
Spotify Star
269 Views
3 replies
0 likes
I have Spotify premium on my iPhone. I didn't change my debit card information until after the payment was due, so it downgraded to "free". I since changed the debit card information and was charged through my apple account for "Premium" but still ha...
I have Spotify premium on my iPhone. I didn't change my debit card information until after the payment was due, so it downgraded to "free". I since changed the debit card information and was charged ...
Spotify Star
294 Views
3 replies
0 likes
Yesterday, 29/08/2016, was paid from my Bank account the renoval of my Spotify Premium account, and I don't want it to happen, and i know that as Spanish law says, I can reclamate it, and it is what i want, and i need this money back, now!. I´m going...
Yesterday, 29/08/2016, was paid from my Bank account the renoval of my Spotify Premium account, and I don't want it to happen, and i know that as Spanish law says, I can reclamate it, and it is...
Casual Listener
334 Views
4 replies
0 likes
Hi! Spotify just sent me an email saying my account has been disabled because of a chargeback. My credit card was stolen and I think my bank charged the entire statement back. Then, I updated the card to my father's card (which was debited for 4 mont...
Hi! Spotify just sent me an email saying my account has been disabled because of a chargeback. My credit card was stolen and I think my bank charged the entire statement back. Then, I update...
Community Legend
495 Views
1 replies
0 likes
Hi there, I think my ex-girlfriend has been using my Spotify since we broke up and so I was wondering how I can definitely get her off it? I have changed my Facebook password and done the 'log out everywhere' but I was still logged in on my phone aft...
Hi there, I think my ex-girlfriend has been using my Spotify since we broke up and so I was wondering how I can definitely get her off it? I have changed my Facebook password and done the 'l...
Community Legend
913 Views
1 replies
0 likes
So I was cancelling my Spotify Premium because I put down my mom's creditcard details and wanted to renew it with my own details. At first, it worked, and i was supposed to renew my Premium at 25-08-2016, and still nothing. Today, my mom just said to...
So I was cancelling my Spotify Premium because I put down my mom's creditcard details and wanted to renew it with my own details. At first, it worked, and i was supposed to renew my Premium at 25-08-...
Community Legend
213 Views
1 replies
0 likes
I cannot get my username and password to work on my laptop. i have premium. it works on my cell. i do not remeber password. thank u
I cannot get my username and password to work on my laptop. i have premium. it works on my cell. i do not remeber password. thank u
Composer
258 Views
1 replies
0 likes
Hey there, last week I got a letter from Klarna (a company taking care for the spotify payment) which said I have ordered spotify family on the 23th of June and I haven't paid for it. The problem is I never upgraded my account for family or premium. ...
Hey there, last week I got a letter from Klarna (a company taking care for the spotify payment) which said I have ordered spotify family on the 23th of June and I haven't paid for it. ...
Casual Listener
438 Views
2 replies
0 likes
If My premium was just paid today, and I switch to Family plan today when will my credit card will be charged?
If My premium was just paid today, and I switch to Family plan today when will my credit card will be charged?
Spotify Star
361 Views
3 replies
0 likes
Hello Support, Just wondering if someone from Spotify Customer Support can help. I purchased a premium on spotify using paypal but seems i was charged but the premium is not even changing on my application. I restarted the application already and sti...
Hello Support, Just wondering if someone from Spotify Customer Support can help. I purchased a premium on spotify using paypal but seems i was charged but the premium is not even changing on...
Composer
378 Views
5 replies
0 likes
HIIII So on my iphone i acciedntly clicked the "free trial" and I want to make sure i do not get charged. I am pretty sure Spotify does not have my card info but ITUNES does and when I follow the steps for how to manage subscriptions nothing comes up...
HIIII 🙂 So on my iphone i acciedntly clicked the "free trial" and I want to make sure i do not get charged. I am pretty sure Spotify does not have my card info but ITUNES does and when I fo...
Roadie
403 Views
3 replies
0 likes
