Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
555034 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131314 Views
74 replies
12 likes
Hello,I want to go premium, but when I'm trying to buy spotify premium using paypal it redirects me to the billing page (after I logged in and accepted with paypal). I really want to go premium so can someone help me. Marwan p.s. excuse me for the gr...
Hello, I want to go premium, but when I'm trying to buy spotify premium using paypal it redirects me to the billing page (after I logged in and accepted with paypal). I really want to go premium so ...
Community Legend
974 Views
3 replies
0 likes
Hello, I want to get the family premium subscription for me and my cousins. We dont live at the same address but all of are in the same state. What do I do? Thanks,Karan
Hello, I want to get the family premium subscription for me and my cousins. We dont live at the same address but all of are in the same state. What do I do? Thanks, ...
Spotify Star
180 Views
1 replies
0 likes
like what the **bleep** , i had canceled my sub a month ago and your service ignorred my request and still took my money, i do not want your service anymore so give back my money.
like what the **bleep** , i had canceled my sub a month ago and your service ignorred my request and still took my money, i do not want your service anymore so give back my money.
Spotify Star
333 Views
3 replies
0 likes
I canceled my membership, and a few weeks after I did so, I tried to reactivate as a student with a student account. But I did so, it would not register it. And I was charged anyway, and my Spotify is still not working. Someone help!
I canceled my membership, and a few weeks after I did so, I tried to reactivate as a student with a student account. But I did so, it would not register it. And I was charged anyway, and my Spotify i...
Spotify Star
169 Views
1 replies
0 likes
HI, I have an account with Spotify (only been here a few times). When I log in I can go to my account/profile, but I can't seem to get to the page with the sidebar on the left to see my playlists, etc. I was on earlier & was in my playlists, etc., wi...
HI, I have an account with Spotify (only been here a few times). When I log in I can go to my account/profile, but I can't seem to get to the page with the sidebar on the left to see my playlis...
Newbie
401 Views
3 replies
0 likes
I am missing official PDF bills of my monthly payments for Spotify within my accout. There is something which shows up the costs, but ths is not really satisfying - but just part of the website. When printing this out this does not look like a bill -...
I am missing official PDF bills of my monthly payments for Spotify within my accout. There is something which shows up the costs, but ths is not really satisfying - but just part of the website. When...
Community Legend
793 Views
1 replies
0 likes
Hi, I need to change the country of an account and did change the credit card info for doing so. Nevertheless the country does not change (although payment does change to the fare charged in Costa Rica when I try Premium 30 days tryal). I need to add...
Hi, I need to change the country of an account and did change the credit card info for doing so. Nevertheless the country does not change (although payment does change to the fare charged...
Community Legend
228 Views
1 replies
0 likes
I have a premium account (with a username and password) and a standard account that I made a long time ago that I signed up for via Facebook. I cannot get into my premium account, it is not recognizing the username, password and emails associated wit...
I have a premium account (with a username and password) and a standard account that I made a long time ago that I signed up for via Facebook. I cannot get into my premium account, it is not recognizi...
Casual Listener
355 Views
6 replies
0 likes
It has deactivated my account and it really pissed me off how do go about RE opening it
It has deactivated my account and it really pissed me off how do go about RE opening it
Community Legend
196 Views
1 replies
0 likes
Well i pay a month since 2015 and spotify never do a double payment,i dont know if i need to go to the bank or tour company can resolver the problem
Well i pay a month since 2015 and spotify never do a double payment,i dont know if i need to go to the bank or tour company can resolver the problem
Composer
226 Views
1 replies
0 likes
I bought Spotify Premium yesterday on iTunes and it says "Ends Sept.29" but my account is still free and I did all the steps to troubleshoot this problem such as log out then log back in and see if I have any other accounts, which I dont. Would Spoti...
I bought Spotify Premium yesterday on iTunes and it says "Ends Sept.29" but my account is still free and I did all the steps to troubleshoot this problem such as log out then log back in and see if I...
Casual Listener
246 Views
2 replies
0 likes
Hi, i can't log in to my spotify account. Everytime I try to log in via Facebook it says that i've already have granted the app permission but when i push okay I just come back to the log in site. Someone who can help?
Hi, i can't log in to my spotify account. Everytime I try to log in via Facebook it says that i've already have granted the app permission but when i push okay I just come back to the log in site. So...
Community Legend
420 Views
3 replies
0 likes
I currently have a one year subscription to Spotify premium. If I buy another one year subscription to Spotify premium, will it extend the subscription into two years?
I currently have a one year subscription to Spotify premium. If I buy another one year subscription to Spotify premium, will it extend the subscription into two years?
Composer
1058 Views
1 replies
0 likes
An old album I own the rights to is on Spotify with my permission. I'm happy for it to be there, but I want to check where the royalties are going. I am unsure how best to find this out. Any help appreciated.
An old album I own the rights to is on Spotify with my permission. I'm happy for it to be there, but I want to check where the royalties are going. I am unsure how best to find this out. Any...
Community Legend
1145 Views
1 replies
0 likes
Hey, I've already paíd for my Premium suscription but my account says "Free" how much I have to wait.
Hey, I've already paíd for my Premium suscription but my account says "Free" how much I have to wait.
Regular
371 Views
3 replies
0 likes
I am considering joining the Family plan but I want to know what control I have over what my children would have access to? I don't want them to see, for example, the Playlists that you show by default in the Browse section that display when I launch...
I am considering joining the Family plan but I want to know what control I have over what my children would have access to? I don't want them to see, for example, the Playlists that you show...
Composer
438 Views
3 replies
0 likes
I am currently paying for my husband and son to have an account. I share their play lists. However, I would rather save money and get one family plan. I cannot find anywhere on the website how I would do that and cancel the plans I am currently payin...
I am currently paying for my husband and son to have an account. I share their play lists. However, I would rather save money and get one family plan. I cannot find anywhere on the website how ...
Community Legend
184 Views
1 replies
0 likes
Hi, No matter what I do (restart Spotify, restart my laptop, turn on and off Friend Feed), Friend Feed does not come up. Is there a solution to this issue? Thanks.
Hi, No matter what I do (restart Spotify, restart my laptop, turn on and off Friend Feed), Friend Feed does not come up. Is there a solution to this issue? Thanks.
Casual Listener
272 Views
2 replies
0 likes
Hi, my dad got the family plan and invited everyone, but I don't get the email, he's invited me several times and I simply don't get it.... It's not on spam or junk
Hi, my dad got the family plan and invited everyone, but I don't get the email, he's invited me several times and I simply don't get it.... It's not on spam or junk
Spotify Star
197 Views
1 replies
0 likes
Hey all! When I openned my account a long time back, I did it with email.Now that I'm linked to Facebook, I'd like it to show my name, so it's easier to link up with friends/etc Is there a toggle to set my display name over to my facebook name/real n...
Hey all! When I openned my account a long time back, I did it with email. Now that I'm linked to Facebook, I'd like it to show my name, so it's easier to link up with friends/etc &nbs...
Not applicable
7620 Views
2 replies
1 likes
