Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554953 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131282 Views
74 replies
12 likes
Hi,I bought some Paysafecards PIN's and added to my Paysafecard account.But when I wan't to pay, I got this message:This paysafecard PIN cannot be used to pay at this online shop. Here you can find details on which online shops you can use it at.
Hi, I bought some Paysafecards PIN's and added to my Paysafecard account. But when I wan't to pay, I got this message: This paysafecard PIN cannot be used to pay at this online shop. Here ...
Casual Listener
6566 Views
4 replies
0 likes
Hi, I've just installed Spotify for 30 day for free and it I want to resign because I do not want to use it. After 30 days it costs automatically. But I CANNOT RESIGN! Nowhere is an option to cancel it! Do I have to wait for the end of the testing ti...
Hi, I've just installed Spotify for 30 day for free and it I want to resign because I do not want to use it. After 30 days it costs automatically. But I CANNOT RESIGN! Nowhere is an option to can...
Newbie
1085 Views
10 replies
0 likes
Casual Listener
257 Views
2 replies
0 likes
Hi. Somone switch songs. I listen to my playlist (different rock songs) and then somone switch to some natur Song whit the name "wrong chose"Hej! Någon bytar låtar. När jag lyssnar på min spellista (blandad rock) plötsligt bytar någon låt till nån na...
Hi. Somone switch songs. I listen to my playlist (different rock songs) and then somone switch to some natur Song whit the name "wrong chose" Hej! Någon bytar låtar. När jag lyssnar på min spellis...
Casual Listener
259 Views
2 replies
0 likes
If I cancel my premium subscription, will my playlist be deleted? I'd like to find it if I return at a future date?
If I cancel my premium subscription, will my playlist be deleted? I'd like to find it if I return at a future date?
Spotify Star
283 Views
1 replies
0 likes
I upgraded to premium now I can't login on the app it keeps coming up with a pop up error window.
I upgraded to premium now I can't login on the app it keeps coming up with a pop up error window.
Spotify Star
518 Views
8 replies
0 likes
Hi! I am deactivating my Facebook account which is linked on my Spotify Family Premium (admin). How do I change this account to my other Facebook account? That will still retain all my playlists and subscriptions.Thanks in advance.
Hi! I am deactivating my Facebook account which is linked on my Spotify Family Premium (admin). How do I change this account to my other Facebook account? That will still retain all my playlists and ...
Casual Listener
325 Views
2 replies
0 likes
Hi. I got two accounts. We can call them A and B. A is a free -account connected to my Facebook and my primary email. B is a premium-account, NOT connected to my facebook and uses a mail i seldome read. Now i want to erase the free account (A) and co...
Hi. I got two accounts. We can call them A and B. A is a free -account connected to my Facebook and my primary email. B is a premium-account, NOT connected to my facebook and uses a...
Spotify Star
491 Views
1 replies
0 likes
In feb 2016, i didn't pay for my subcripstion by mistake from the bank.When i reopened my spotify again, all my old playlist were gone. Can you somehow get those playlist back for me? RegardsSassi Gullestad
In feb 2016, i didn't pay for my subcripstion by mistake from the bank.When i reopened my spotify again, all my old playlist were gone. Can you somehow get those playlist back for me? Regards ...
Community Legend
266 Views
3 replies
0 likes
I cancelled my subscription on July 3rd...I just saw that there was another charge on my CC. I rec'd the confirmation email saying that everything was cancelled, so I am still charged...please contact me to rectify this.
I cancelled my subscription on July 3rd...I just saw that there was another charge on my CC. I rec'd the confirmation email saying that everything was cancelled, so I am still charged...please contac...
Spotify Star
278 Views
3 replies
0 likes
Hello ppl i m having a problem with upgrading my acc to premium. I m an expat in a country where spotify is working but my credit card is from my country of origin where spotify s not working and when i tried to upgrade my acc to premium spotify is n...
Hello ppl i m having a problem with upgrading my acc to premium. I m an expat in a country where spotify is working but my credit card is from my country of origin where spotify s not working and whe...
Composer
1782 Views
1 replies
0 likes
Y does it keep telling me my credentials are wrong when there not?? I changed my password before but I refuse this time. Is there as special way to type in your user name I don't know about?
Y does it keep telling me my credentials are wrong when there not?? I changed my password before but I refuse this time. Is there as special way to type in your user name I don't know abo...
Spotify
244 Views
1 replies
0 likes
Hi everyone, my account is in premium status since i am a member of spotify. Now i found the information about getting a lower price caused by the fact that i'm a student. I canceled my premium subscription and registered at unidays.com via the spoti...
Hi everyone, my account is in premium status since i am a member of spotify. Now i found the information about getting a lower price caused by the fact that i'm a student. I canceled my pr...
Newbie
6060 Views
47 replies
1 likes
Hoy por la mañana recarge mi tarjeta de debito para pagar la mensualidad de spotify familiar, pero me aparece este mensaje; Ya intente con 3 de mis tarjetetas y con las 3 me aprece este error. ¿qué es lo que esta pasando? ¿cómo lo soluciono? Gracias....
Hoy por la mañana recarge mi tarjeta de debito para pagar la mensualidad de spotify familiar, pero me aparece este mensaje; Ya intente con 3 de mis tarjetetas y con las 3 me aprece este error. ¿qué e...
Spotify
1677 Views
1 replies
1 likes
Hi, i had cancelled my spotify premium because I no longer wanted it. So i check my debit card and I am still being charged 9.99. It is very irritating because I feel like i am being cheated out of my money. 10 dollars might not be a lot but I could ...
Hi, i had cancelled my spotify premium because I no longer wanted it. So i check my debit card and I am still being charged 9.99. It is very irritating because I feel like i am being cheated out of m...
Newbie
454 Views
2 replies
0 likes
Me dicen que ha habido un error en spotify premium y me cerrarán la suscripción. El 22 de agosto desde paypal se pagó esta suscripción. ¿Cómo actuar ahora?¿cómo se puede comprobar?
Me dicen que ha habido un error en spotify premium y me cerrarán la suscripción. El 22 de agosto desde paypal se pagó esta suscripción. ¿Cómo actuar ahora?¿cómo se puede comprobar?
Spotify Star
266 Views
1 replies
0 likes
Hola, le cuento, tenía Spotify premiun y por tema de plata deje te requerir del servicio por lo cual lo di de baja hace 2 meses atrás, por lo tanto tenía que pagar la última factura del último mes, la cual se pagó, pero ahora me llego otra factura má...
Hola, le cuento, tenía Spotify premiun y por tema de plata deje te requerir del servicio por lo cual lo di de baja hace 2 meses atrás, por lo tanto tenía que pagar la última factura del último mes, l...
Spotify Star
272 Views
1 replies
0 likes
Buonasera, sto provando a concludere l'abbonamento a spotify premium a 0,99 cent per tre mesi, ma mi dice che ho già usufruito di sconti in passato (cosa che non mi risulta), potrebbe essere perché anche un altro account in famiglia si rifà alla stes...
Buonasera, sto provando a concludere l'abbonamento a spotify premium a 0,99 cent per tre mesi, ma mi dice che ho già usufruito di sconti in passato (cosa che non mi risulta), potrebbe essere perché a...
Spotify
537 Views
1 replies
0 likes
Buenas, recibi un mail diciendo que tenia la suscripcion a premium de mi cuenta en pausa y al realizar el pago y reiniciar, me han activado en premium de un año entero una cuenta que me hice hace varios años y que ya nunca utilizo. No entiendo como v...
Buenas, recibi un mail diciendo que tenia la suscripcion a premium de mi cuenta en pausa y al realizar el pago y reiniciar, me han activado en premium de un año entero una cuenta que me hice hace var...
Spotify
221 Views
1 replies
0 likes
Tengo mi cuenta Spotify asociada a mi cuenta Paypal, y quiero hacer la suscripcion para una amiga desde mi misma cuenta paypal, ¿es posible? Cuando lo hago de la cuenta de ella, ingreso a mi cuenta Paypal para aceptar el cargo mensual y luego de eso ...
Tengo mi cuenta Spotify asociada a mi cuenta Paypal, y quiero hacer la suscripcion para una amiga desde mi misma cuenta paypal, ¿es posible? Cuando lo hago de la cuenta de ella, ingreso a mi cuenta P...
Spotify Star
1710 Views
1 replies
0 likes
