Charged for account after I cancelled my Subscription

[a_shachar0313]

I cancelled my subscription on July 3rd...I just saw that there was another charge on my CC. I rec'd the confirmation email saying that everything was cancelled, so I am still charged...please contact me to rectify this.

[Maxim]

Hey @a_shachar0313,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[a_shachar0313]

I don’t have another spotify account…

I only have one…everything else has been cancelled.

[Maxim]

If you believe that you don't have another Spotify account, please get in touch with Spotify Support so they can look into this:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.