Cannot update account information

[audiofairy]

My spotify account is set up to my university email account. This has been cancelled now and I need to change the email address. I am only able to do this by entering my passwprd, however, Icannot remember it. My student premium account payments have stopped recently, so I need to use my password to change my subscription and banking information too.

Please can you help me? I have contacted Spotify using the contact form numerous times but never get a response back =(

Kind Regards,

Emma

[Peter__]

Hey! Welcome to the community 🙂 

Do you have a case number from when you got in touch before? 

If not, try submitting a new query using this contact form.

Peter

[audiofairy]

Thanks for your response. I send a contact request every week. I have not been given a case number before but through your link which looks different to the one accessed from the main website hassent me a case number.

Do I just wait to see if they contact me now? Thanks for your help =D

For your reference this is Case #: 00624325

[Taylor]

---

@audiofairy wrote:

Thanks for your response. I send a contact request every week. I have not been given a case number before but through your link which looks different to the one accessed from the main website hassent me a case number.

Do I just wait to see if they contact me now? Thanks for your help =D

For your reference this is Case #: 00624325

---

Hi,

The team over at Spotify generally fix these within 24 hours I believe. If it doesn't get fixed in a couple of days let me know and I'll see if I can get it addressed for you 🙂

if you get an email directing you back to the community, make sure to reply to it directly and someone back at Spotify will check it again.

Anthony

[Peter__]

Yes, as AnthonyB said above, if you don't hear back within 24 hours just post back here and someone will escalate it to the community staff for you. 

Peter