Cannot upgrade - empty web page

[levidobson]

I would like to upgrade my account, however the /hu/purchase/panel page shows an empty white page.

There are javascript errors on the page, namely it cannot load 2 different js bundles from fastly.net (offer-panel and sessioncam), and possibly therefore I get an error saying spweb.payments.newflow is not a function, and cannot read property sessioncam of undefined.

[kmorgan813]

Me too!!

[xxenixx]

Same here : white page when I want to update my credit card.
I tried on my laptop with Firefox, Opera, Chrome, IE, Vivaldi
and with my smartphone.
Same problem : white page on this page :

https://www.spotify.com/fr/payment/change/

[Tilleyra]

My subscription was just paused, for some reason. I'm trying to renew the payment for my account, but the payment page isn't loading whatsoever. I've tried multiple devices, and I still can't find a way to pay for a subscription.

[demiandirksen]

I've got the same issue, a lot of pages to do with payment load blank.

[trixtur]

I have searched the knowledge base, it appears no one else has experienced this issue.

I logged into my wife's account to set up the Family Subscription so I can move back from another music service to Spotify. I clicked on the link to set up the family subscription and it goes to a page that is all white with a black bare at the top with my wife's profile picture on the right and Spotify on the left. Nothing else happens.

Thanks for the assistance.

[demiandirksen]

Yup, same here, looks like it's a website issue..

[ILMOBS]

I have the same problem! And I still can't find a number to call for assistance.

[a_spitzer]

Unfortunately I don't have a solution, but I am also experiencing the same thing!

[dustynickels]

I have been a long time subscriber to spotify premium. after some time, i realized i was being charged $12.99 a month because i subscribed through apple's app store. after searching the spotify pages, i found i could let my subscription expire through apple, then upgrade to premium through spotify's browser for $9.99/ mo. so now, my subscription has ended, but every time i try to upgrade to premium on either my mac (OS 10.11.1) or through my iphone 6s 10.1.1) it just takes me to a blank page. i've tried uninstalling and reinstalling the app, updating my payment methods through apple (i dont know why that would effect it but i tried). any other time i try to upgrade my payment or settings through either devide, it just takes me back to the same page. any help would be GREATLY appreciated! thanks

[Neringa123]

I also have the same issue. Is there anyone who could help with that? See attached

[rodlara3]

I have the same problem!

[Bashyboo]

Same problem trying to upgrade to premium family

[trixtur]

At least I'm not the only one experiencing this issue.

[a_spitzer]

It's working now!! : )

[EthanS1]

Hey @gracevic,

It seems that there was a problem with the Premium Payments page earlier causing users to expirence this issue. At the moment I'm not sure of the cause.

If you try again now at spotify.com/premium it should be back up and working! 

If this issue is still happening let me know so I can log this 🙂

[EthanS1]

Hey @a_spitzer, @trixtur, @rodlara3, @ILMOBS,

It seems that there was a problem with the Premium Payments page earlier causing users to expirence this issue - At the moment I'm not sure of the cause.

If you try again now at spotify.com/premium it should be back up and working!

If this issue is still happening let me know so I can log this 🙂

[EthanS1]

Hey @chandlermcgrane,
It seems that there was a problem with the Premium Payments page earlier causing users to expirence this issue - At the moment I'm not sure of the cause.

If you try again now at spotify.com/premium it should be back up and working!

If this issue is still happening let me know so I can log this 🙂

Best Wishes,

Ethan

[EthanS1]

Hey @Maddox75 @Marsabmor
It seems that there was a problem with the Premium Payments page earlier causing users to expirence this issue. At the moment I'm unsure of the cause.

If you try again now at spotify.com/premium it should be back up and working to start your Premium Subscription 🙂

If this issue is still happening let me know so I can log this 🙂

[EthanS1]

Hey @Neringa123 @Tilleyra @demiandirksen,

It seems that there was a problem with the Premium Payments page earlier causing users to expirence this issue. At the moment I'm not sure of the cause.

If you try again now at spotify.com/premium it should be back up and working!

If this issue is still happening let me know so I can log this 🙂

[g-mad]

Same issue here trying to to subscribe to the family premium. Spotify don't appear to want my money