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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14637 Views

7 replies

11 likes

Security
  • 14637 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551825 Views

991 replies

115 likes

Account
  • 551825 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130937 Views

74 replies

12 likes

Account
Login
Premium
  • 130937 Views
  • 74 replies
  • 12 likes

Odeme sorunu

Merhaba. Dun kredi kartimla ogrenci indirimden faydalanmak icin odeme yaptim fakat ogrenci belgesi istedigi zaman vazgecip sekmeyi kapadim. Simdi ise premium uyelik aldim. Ancak kredi kartimdan hem ogrenci uyeligi ucreti hem de premium(ilk 3 ay indir...

Newbie

Merhaba. Dun kredi kartimla ogrenci indirimden faydalanmak icin odeme yaptim fakat ogrenci belgesi istedigi zaman vazgecip sekmeyi kapadim. Simdi ise premium uyelik aldim. Ancak kredi kartimdan hem o...

297 Views

0 replies

0 likes

Account
Other
Premium
  • 297 Views
  • 0 replies
  • 0 likes

Solved!! How long will it take to acess spotify for artists?

I've asked for acess to spotify for artist 2 times now since 5 hrs ago i still havn't got the email! how long does it take?

Casual Listener

I've asked for acess to spotify for artist 2 times now since 5 hrs ago i still havn't got the email! how long does it take?

Robert_W

Community Legend

20241 Views

5 replies

0 likes

Login
Other
  • 20241 Views
  • 5 replies
  • 0 likes

Account hacked and recovered, possible to rollback?

As mentioned, my account was hacked and had my playlists deleted and a bunch of others added. These changes had been fixed using recover playlists and also account password changed and sign out of all devices. Just aaking if there are other steps i s...

Newbie

As mentioned, my account was hacked and had my playlists deleted and a bunch of others added. These changes had been fixed using recover playlists and also account password changed and sign out of al...

Robert_W

Community Legend

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

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Regular

kgsdfkjdsfkjasdf akdjffjkadfkjhadfkjhasdkfjh asdkjffjk

139 Views

0 replies

0 likes

  • 139 Views
  • 0 replies
  • 0 likes

Account deleted

So my credit card details had expired and I forgot to update them and now my account is gone and all the music I had and the playlists have all dissapeared... how can I get back that account and update the details because it' saying tha my emails is ...

Newbie

So my credit card details had expired and I forgot to update them and now my account is gone and all the music I had and the playlists have all dissapeared... how can I get back that account and upda...

Robert_W

Community Legend

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Account Hacked!

My account has been hacked..... I had to create a new account with Facebook to be able to create this request for support.... - No real support email- no support chat- no support phone So it looks like this is my best shot.... Went to log into Spotif...

Visitor

My account has been hacked..... I had to create a new account with Facebook to be able to create this request for support....   - No real support email - no support chat - no support phone ...

Robert_W

Community Legend

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Fraud account

Someone created a fraudulent account with my email and I can’t delete it. Please help ASAP!

Newbie

Someone created a fraudulent account with my email and I can’t delete it. Please help ASAP! 

Robert_W

Community Legend

508 Views

1 replies

0 likes

Security
  • 508 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My playlists are gone and my account name changed.

So i was listening like usual to spotify when suddenly the music stopped, i opened the app to see what was going on and i notice all my playlists are gone and im logged in as a another user named Kevin Hartmann.I tried disconnect spotify from all my ...

Newbie

So i was listening like usual to spotify when suddenly the music stopped, i opened the app to see what was going on and i notice all my playlists are gone and im logged in as a another user named Kev...

adindadjoko

Newbie

1536 Views

3 replies

0 likes

Account
Login
Other
  • 1536 Views
  • 3 replies
  • 0 likes

Cannot make account

Hello! I have been invited to Spotify Premium for Family. I do not have an account yet. However, when I want to create a new account, the website tells me my email address is already in use. Then, why I try to access this "account" (that I never crea...

Visitor

Hello!    I have been invited to Spotify Premium for Family. I do not have an account yet. However, when I want to create a new account, the website tells me my email address is already i...

143 Views

0 replies

0 likes

Account
Login
Premium
  • 143 Views
  • 0 replies
  • 0 likes

Someone else using account

I am a facebook login user, I have updated my e-mail accounts, facebook and spotify, removed family users and updated the device password - logged everyone out of everything and I still have someone else somehow logging in and playing music on my spo...

Newbie

I am a facebook login user, I have updated my e-mail accounts, facebook and spotify, removed family users and updated the device password - logged everyone out of everything and I still have someone ...

Robert_W

Community Legend

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in to cancel subscription

So I made an account blah blah, but I can't for the life of me remember which email I used and therefore can't cancel my subscription. What do I do??

Casual Listener

So I made an account blah blah, but I can't for the life of me remember which email I used and therefore can't cancel my subscription. What do I do??

agard64

Casual Listener

490 Views

4 replies

0 likes

  • 490 Views
  • 4 replies
  • 0 likes

Account premium

I paid 6 months of premium and after 3 months through the culture bonus. he took my money but my account is not premium, why?

Newbie

I paid 6 months of premium and after 3 months through the culture bonus. he took my money but my account is not premium, why?            

164 Views

0 replies

0 likes

  • 164 Views
  • 0 replies
  • 0 likes

Facebook Log In Requirement

When I log in to Spotify on my phone app, I use my email and password. It says as of February 1st 2018, logging in via Facebook is now a requirement. Is this true?! I don't want the 2 associated with each other.

Regular

When I log in to Spotify on my phone app, I use my email and password.  It says as of February 1st 2018, logging in via Facebook is now a requirement.  Is this true?!  I don't want the...

Daveyboy103

Newbie

797 Views

2 replies

0 likes

Login
  • 797 Views
  • 2 replies
  • 0 likes

How to contact Spotify in case one can't login to account

I forgot Spotify account password.I can't access the old e-mail I used when registering to Spotify account. => I can't reset the Spotify login password. How can I contact Spotify to delete my old spotify account I can't login anymore?

Visitor

I forgot Spotify account password. I can't access the old e-mail I used when registering to Spotify account.  => I can't reset the Spotify login password.   How can I contact Spotify...

KatesHere

Community Legend

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

I have a premium account through my app on my iphone, i cannot remember my username or password

I have a premium account through my app on my iphone, i cannot remember my username or password or if i had created the account using facebook. Surely spotify can see my paid account and send me the details via email to log in. at the moment i cant g...

Newbie

I have a premium account through my app on my iphone, i cannot remember my username or password or if i had created the account using facebook. Surely spotify can see my paid account and send me the ...

imattolo

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

e-mail adresse bereits vergeben

Hallo zusammen,ich hab eine frage und zwar habe ich mich bei spotify angemeldet und das spotify premium family gebucht.jetzt wollt ich meine freundin einladen und hab ihr eine einladung geschickt.jetzt will sie sich bei spotify registrieren, aber da ...

Newbie

Hallo zusammen, ich hab eine frage und zwar habe ich mich bei spotify angemeldet und das spotify premium family gebucht. jetzt wollt ich meine freundin einladen und hab ihr eine einladung geschickt...

Sebi115

Casual Listener

3971 Views

2 replies

0 likes

  • 3971 Views
  • 2 replies
  • 0 likes

Can't get shazam coonect to soptify

Hi I have a family spotify account using in a iphone 6 device, when I use shazam I don't have the option to listen whith spotify the only options available are apple music and google music, I tryed to uninstall shazam and connect to Spotify with face...

Newbie

Hi I have a family spotify account using in a iphone 6 device, when I use shazam I don't have the option to listen whith spotify the only options available are apple music and google music, I tryed t...

LGT

Regular

1407 Views

5 replies

0 likes

Subscription
  • 1407 Views
  • 5 replies
  • 0 likes

Solved!! How to acces when travelling

Hi,I'm from Switzerland, now travelling in Australia and I can't access to my account via the ap. Thanks for help!

Newbie

Hi, I'm from Switzerland, now travelling in Australia and I can't access to my account via the ap.  Thanks for help! 

LeoRager

Community Legend

1158 Views

1 replies

0 likes

  • 1158 Views
  • 1 replies
  • 0 likes

Solved!! Won't receive any pin code

I've been trying to subscribe to the 9 pesos 3 month promo here in spotify through mobile payment which is through Globe. I've been submitting my number for like 5 times already and it's been hours and I still haven't receive any pin code.

Newbie

I've been trying to subscribe to the 9 pesos 3 month promo here in spotify through mobile payment which is through Globe. I've been submitting my number for like 5 times already and it's been hours a...

JaeJaeJae30

Newbie

64978 Views

46 replies

9 likes

Premium
Subscription
  • 64978 Views
  • 46 replies
  • 9 likes