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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84696 Views

9 replies

2 likes

Account
Login
  • 84696 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661371 Views

13 replies

4 likes

Account
  • 661371 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743322 Views

18 replies

29 likes

  • 743322 Views
  • 18 replies
  • 29 likes

Superuser Contribution Account Deactivation

So, I want to start all over on my Spotify and just completely begin a new account. I have tried to delete my Spotify account permanently, but my cancellation email is not coming in. It is a Spotify account that was made with Facebook, but I just wan...

Newbie

So, I want to start all over on my Spotify and just completely begin a new account. I have tried to delete my Spotify account permanently, but my cancellation email is not coming in. It is a Spo...

Daisy

Spotify Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Someone using my account

Hey guys, someone changed my spotify e-mail and now they keep using my account. I can't change the e-mail because they changed the password as well. What can I do to return to my e-mail e reset my password ? I always login with facebook and I don't l...

Casual Listener

Hey guys, someone changed my spotify e-mail and now they keep using my account. I can't change the e-mail because they changed the password as well. What can I do to return to my e-mail e reset my pa...

Maxim

Spotify Star

228 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 228 Views
  • 1 replies
  • 0 likes

i have two accounts and i want to delete one

I once made an account and i signed in with facebook. Now i made a new account an attached it to that same facebook account. I now can't access that account anymore. I would like to delete it as it is confusing. Can someone help me with this?

Newbie

I once made an account and i signed in with facebook. Now i made a new account an attached it to that same facebook account. I now can't access that account anymore. I would like to delete it as it i...

KatesHere

Community Legend

434 Views

1 replies

0 likes

Account
  • 434 Views
  • 1 replies
  • 0 likes

Multiple accounts

I'm trying to log on to Spotify for Xbox One and it is showing my old account with my old playlist how do I update it to my new playlists. My Spotify account on my phone is the correct one how do I find out which account im on??? I am a premium subsc...

Newbie

I'm trying to log on to Spotify for Xbox One and it is showing my old account with my old playlist how do I update it to my new playlists. My Spotify account on my phone is the correct one how do I f...

184 Views

0 replies

0 likes

  • 184 Views
  • 0 replies
  • 0 likes

Create Account

Hi, i cant choose my Username if i create a account. It generate a Random Username, and i cant can login with it.I only can login with my email, but i want to login with my username

Casual Listener

Hi,   i cant choose my Username if i create a account.   It generate a Random Username, and i cant can login with it. I only can login with my email, but i want to login with my userna...

Maxim

Spotify Star

565 Views

6 replies

0 likes

Account
Premium
  • 565 Views
  • 6 replies
  • 0 likes

Logging in my account shows fresh new account

I just logged in using the exact same credentials from my phone, yet it shows a fresh, free account, instead of my premium account. I had this same issua an year ago which means Spotify seems to not have moved a grain of sand to resolve that yet

Visitor

I just logged in using the exact same credentials from my phone, yet it shows a fresh, free account, instead of my premium account.  I had this same issua an year ago which means Spotify seems t...

kejt_

Community Legend

362 Views

3 replies

0 likes

Account
Login
  • 362 Views
  • 3 replies
  • 0 likes

Facebook E-Mail changed, but Spotify didn't update.

Hello Spotifyans, I changed my E-Mail on Facebook about a week, but this change doesn't show up in my Spotify account.

Newbie

Hello Spotifyans,   I changed my E-Mail on Facebook about a week, but this change doesn't show up in my Spotify account.

XRFX

Regular

3284 Views

10 replies

2 likes

  • 3284 Views
  • 10 replies
  • 2 likes

Changing Location

Hello everyone, I recently came from Aplle Music due to slow proceedings there, but what I liked is that I can get songs, playlists, and charts from the USA, although I live in Italy. Apparently, there is no way of changing this in the settings of Sp...

Newbie

Hello everyone,  I recently came from Aplle Music due to slow proceedings there, but what I liked is that I can get songs, playlists, and charts from the USA, although I live in Italy. Apparent...

OviiiOne

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Not working

I have just purchased premium - money went out of my account on 10/11/2017. I have tried to log in multiple times - even tried to change my password to see if that helped but all attempts have failed. It comes up with a message stating I am offline a...

Newbie

I have just purchased premium - money went out of my account on 10/11/2017. I have tried to log in multiple times - even tried to change my password to see if that helped but all attempts have failed...

KatesHere

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Can't connect account with facebook

Hi, I've been trying to connect my Facebook account with my spotify for a while now, but I keep getting the "Sorry there has been a temporary error, please try again later." message.Is there any way to solve this?

Newbie

Hi, I've been trying to connect my Facebook account with my spotify for a while now, but I keep getting the "Sorry there has been a temporary error, please try again later." message. Is there a...

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Cant login on computer, everything fine on phone

I've recently moved from Canada to the UK. I've updated the country in my profile and have signed up for a premium account using a UK bank. I can login in just fine on my phone. However when I try to login to the desktop version of Spotify it says: "...

Newbie

I've recently moved from Canada to the UK. I've updated the country in my profile and have signed up for a premium account using a UK bank. I can login in just fine on my phone. However when I t...

217 Views

0 replies

0 likes

Account
Premium
  • 217 Views
  • 0 replies
  • 0 likes

gift card

hola buenos dias regale una gift card via on line a una persona que esta en irlanda y le pide un pin para que funcioneque tiene que hacer??

Newbie

hola buenos dias regale una gift card  via on line a una persona que esta en irlanda y le pide un pin para que funcione que tiene que hacer??

OviiiOne

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Can't log in with facebook.

I want to cancel my premiumBut i can't log in with my facebook. My spotify app is working wellBut on website i can't log in. So i can't cancel premium nowHow can i do it? I don't wanna waste my money. I couldn't log in with my original account so i m...

Newbie

I want to cancel my premium But i can't log in with my facebook.  My spotify app is working well But on website i can't log in.  So i can't cancel premium now How can i do it?  I...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Me cobraron el 1 mes que segun era gratis

Me cobraron el primer mes que era gratis....y en los recibos de spotify me sale con que no me cobraron

Visitor

Me cobraron el primer mes que era gratis....y en los recibos de spotify me sale con que no me cobraron

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

Finding Username

How do I locate my username?

Newbie

How do I locate my username?

LeoRager

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

my problem can be serious

the problem is that when starting my account with Facebook does not enter the menu to listen to my music, and return to the menu to start session, is there any solution?

Newbie

the problem is that when starting my account with Facebook does not enter the menu to listen to my music, and return to the menu to start session, is there any solution?

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
  • 0 likes

Changing country

I have moved to Singapore and when I enter my new payment details to change my country it tells me spotify is not available in Singapore - when it is!! Help please

Newbie

I have moved to Singapore and when I enter my new payment details to change my country it tells me spotify is not available in Singapore - when it is!! Help please

LeoRager

Community Legend

391 Views

3 replies

0 likes

Account
Premium
Subscription
  • 391 Views
  • 3 replies
  • 0 likes

LogOut

So, I have my spotify account logged in on a PS4 that no longer belongs to me. On multiple occassions i've signed all accounts out when the PS4 was playing music as well as offline. I also have changed my account password severally. It for some reaso...

Newbie

So, I have my spotify account logged in on a PS4 that no longer belongs to me. On multiple occassions i've signed all accounts out when the PS4 was playing music as well as offline. I also have chang...

LeoRager

Community Legend

266 Views

1 replies

0 likes

Account
  • 266 Views
  • 1 replies
  • 0 likes

Can't access Premium account

Hi.So I have this problem for over a week now where I can't access my original Spotify account. The account name in question is "stefanmelin" and I've had to make this second account only to make this post. Whenever I try to log in it says I have the...

Visitor

Hi. So I have this problem for over a week now where I can't access my original Spotify account. The account name in question is "stefanmelin" and I've had to make this second account only to make t...

user-removed

Not applicable

312 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 312 Views
  • 1 replies
  • 0 likes

Pagamento a mais

Ola.Fiz o upgrade da minha conta para universitário, e no mesmo momento desse upgrade apareceu um pagamento a mais no valor de R$ 10,00. Minhas dúvidas: - Por que disso ? - Agora, como fiz o upgrade no dia 11/11, ele será creditado nesse dia a partir...

Newbie

Ola. Fiz o upgrade da minha conta para universitário, e no mesmo momento desse upgrade apareceu um pagamento a mais no valor de R$ 10,00.  Minhas dúvidas:  - Por que disso ?  - Ago...

francisandrade

Visitor

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes