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I am attempting to upgrade from a free subscription to a paid subscription.
I am taken to this page and can get no further:
https://www.spotify.com/nz/purchase/panel/#__main-pci-credit-card
When I select "Start 30-day trial now" the button flashes but nothing else happens.
I have tried with Firefox and Chrome web browsers.
I have read the Spotify help pages and cannot find any useful assistance although this page is most relevant:
On this forum I have seen similar issues but could not find any help that resolves the issue.
P.S. Spotify doesn't give me much confidence when this is the only support forum and it says "Please bear in mind that the Community is not an official Spotify support service".
Solved! Go to Solution.
Thanks but the problem is now resolved. Although I've no idea why I couldn't upgrade on both Chrome and Firefox. It worked fine on Edge.
I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.
If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.
If this solved your issue - Mark it as a solution!
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What's a Spotify Rock Star, and how do I become one?
Spotify Support has been useless so far:
I'm now looking at using one of the competition.
Sorry to hear that you're still having trouble! Do you have a case number I can escalate for you?
If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?
Thanks but the problem is now resolved. Although I've no idea why I couldn't upgrade on both Chrome and Firefox. It worked fine on Edge.
Great to hear it was handled!
If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…